Sister Jane Reviews 646

The clothes are amazing but unfortunately I ordered the wrong size. Got into a bit of confusion wanting to return the order but Anna is very quick and helpful to respond to my emails asking questions 😁

They are the best! Dealing with them was easy and very clear, and the customer service was quick to respond in a wonderful way. My order was canceled and the amount was refunded in the same hour!!!! They are great

I love Sister Jane dresses, i have a number of them and recently i ordered one which i then had to return as the occasion i wanted them for got cancelled. Amazing customer service representative Anna helped me straight away and responded to my emails so promptly. I have never experienced a better customer service than sister jane have.
Thank you

International shipping is horrific . I ordered a parcel a month ago which never arrived , their courier ( not in English) has stated it did arrive even though it didn’t , customer service do email back but it’s the same response each time , “ thanks but we have no update until we hear more from the courier “ in the meantime your left with no garments and no offer of a replacement or refund . Do not buy directly from this company unless you are prepared to lose money time and energy . Buy the Brand from asos which use reliable delivery

An absolutely wonderful store🌸The clothing is the very prettiest and of highest quality, and the customer service is just amazing! Anna helped me with my order, and she was so kind, courteous and so helpful! Sister Jane is such a lovely store!

Lovely company, staff and dresses, if you’re looking for something a bit more quirky. Reached out to H/O as I was looking for a certain style of dress and a lady called Maria went out of her way to try & locate a certain dress for me, sadly to no avail, but she tried different areas in her search for me and told me what was coming out and when. So helpful. 10/10

Amazing customer service from Maria. Thank you

Super customer service and beautiful clothing of incredible standard.Dreamy! Anna was wonderful and efficient customer care agent. Thank you!

Really quick and friendly customer service!

I love Sister Jane’s clothes and their customer service is responsive and helpful. Had a bit of a package delay and they updated me every step of the way.

Ordered a dress that was beautiful, and the customer service was awesome! I had a bit of a problem with the delivery but the rep was there to help me out.

I’m a big fan of sister jane dresses but I’m an even bigger fan of their customer service!
I recently ordered a dress for a wedding and had a problem with the bow. I contacted them for an exchange and it couldn’t have been easier. Maria was especially wonderful, she kept me informed every step of the way right up until I had the replacement!
Truly a refreshing experience when dealing with customer services, the world needs more Marias!

My return label disappeared after it had only half printed, there was no easy way to reprint (hence a 4 not a 5) other than contact customer services. Excellent service from Maria, got my label before running out of time to return the item.

Great costumer service for returning through email communications. Unfortunately very disappointed I had to return my order, the quality of clothing was shocking! Price and quality are not reflective of goods you receive. I will definitely think twice before placing an order again. Extremely disappointing with Sister Jane's quality!

I received a response very quickly to my question and the reply told me everything I needed to know .

I received a dress in which the sleeves are sewn incorrectly—one sleeve faces upward while the other faces downward. The quality of the stitching is very disappointing. I ordered the dress for Christmas; however, I was left without a dress and was also required to pay the return shipping costs. The dress was purchased from ASOS, and ASOS refused to cover the shipping costs.

I absolutely love this brand, not only are their designs beautiful and a good price point. But their customer service is amazing. Not only do they respond quickly but the go above and beyond to help.

When I was looking for an item that was no longer on the site, Maria made my day by not only being lovely but also reopening a link so I was able to purchase the item I wanted.

Couldn’t recommend this brand or the team (Maria) enough. Will definitely buy from them again.

Fantastic customer service when I accidently ordered the wrong size they responded immediately and changed it.
Parcel came very quickly and the item is gorgeous, well made and beautiful design

Excellent communication and very helpful

Quick feedback &understanding my questions trying to helps feel friendly.
Nice experience with Sister Jane

Design always pretty and sweet I love it so much; if passable, There is still a room for improvement with the products such as, better fabric and size describe of the products. Thanks!!