Great customer service. I have bought Sister Jane from different platform. I had a big order during sales season, then I need to do a return through Belgium post but it caught in union strike,so it to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m a big fan of sister jane dresses but I’m an even bigger fan of their customer service! I recently ordered a dress for a wedding and had a problem with the bow. I contacted them for an exchange... See more
Company replied
Sister Jane is great! We all love their quirky fabulously individual designs! And their customer services is just excellent, responsive and informative taking time to really answer questions and give... See more
Company replied
I'm a huge Sister Jane fan - and already have a few of the brand's stunning pieces in my wardrobe. I got a beautiful dress recently - but the small was too small and the medium was too big. I had a we... See more
Company replied
Company details
Written by the company
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Contact info
36 Golborne Road, W10 5PR, London, United Kingdom
- hello@sisterjane.com
- www.sisterjane.com
4.5
Excellent
644 reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. I was enquiring about a dress I had seen in a magazine. I had a very prompt reply with a link to the dress. Unfortunately it didn't suit but, based on this experience, I would certainly be happy to order in the future.
April 9, 2026
Unprompted review
Reply from Sister Jane
Dear Rosemary,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great customer service
Anna from sister Jane was very helpful with my return query and helped me set up a return. Also I emailed regarding a stock question. I would not hesitate to use this company again.
March 31, 2026
Unprompted review
Reply from Sister Jane
Dear Joanne,
Thank you for the thoughtful review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Wonderful clothing and customer service
Wonderful clothing cut and quality, and customer service to match.
I ordered a few dresses in multiple sizes, some which suited my frame, while others were lovely, though a pass for me.
I decided to keep two and return the rest. As the return was over £450, I went through contacting the team to get a prepaid label.
I had to split my return in two, however, even that didn’t come across as a hassle thanks to Anna’s attentiveness. She went above and beyond in putting through the return on my behalf, and checked-in with me at all stages of the return.
I am happy with the two dresses I added to my already existing SJ collection which I’d gotten in person before, but I am happy to say I’ll confidently purchase items online as well.
While other brands replace their staff with AI in order to cut costs, it is nice to see SJ invest in their brand all around.
March 30, 2026
Unprompted review
Reply from Sister Jane
Dear Meadow,
Thank you for the thoughtful review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Super quick & friendly service from Maria
Super quick and friendly service from Maria who confirmed I could drop off the return I requested (dress ordered in two sizes, kept the smaller size) at the Sister Jane Townhouse on Goldborne Road.
March 25, 2026
Unprompted review
Reply from Sister Jane
Dear Customer,
Thank you for the sweet review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Quick Help and Perfect Service
I’m very happy with the dress – it’s beautiful and exactly as expected. I would especially like to thank Maria for her outstanding support. I made a mistake while entering my order details, but she responded immediately and resolved the issue quickly and efficiently. Her professionalism and kindness truly made a difference. Highly recommended!
March 25, 2026
Unprompted review
Reply from Sister Jane
Dear Tihana,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
10s Across The Board!
The quality of the clothing is just as amazing as the customer service and the cute store!
March 23, 2026
Unprompted review
Reply from Sister Jane
Dear Megan,
Thank you for the sweet review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fab service
I have just discovered this company and would highly recommend their service. I emailed a request and Anna responded straight away.
I have not purchased anything yet as the item I was asking about was out of stock. I’m looking forward to purchasing something else soon
March 23, 2026
Unprompted review
Reply from Sister Jane
Dear Mrs Park,
Thank you for the sweet review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
When I ordered the wrong size
When I ordered the wrong size, I wrote them and they fixed it immediately. Thanks very much!
March 21, 2026
Unprompted review
Reply from Sister Jane
Dear Mary,
Thank you for the kind review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Gorgeous clothes, gorgeous staff
Absolutely love this brand & have done for years. But after recently experiencing trouble with the delivery of a return to them they couldn’t have been more wonderful at helping and understanding something that was outside of my control. (Was at the fault of Royal Mail, not the brand)
They not only responded in a very friendly and understanding manor, they went out of their way to check in on me personally during the process & keep in touch. Can’t think of another brand that would act so lovely. When it was sorted they sent the refund within 24 hours & again kept me fully updated on everything. Will be shopping with them again many times!
Thank you Anna! You star x
March 18, 2026
Unprompted review
Reply from Sister Jane
Dear Lucy,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Excellent service
Excellent service ! Already bought another dresses because of your worm and great service !
March 19, 2026
Unprompted review
Reply from Sister Jane
Dear מירב מדמוני,
Thank you for the kind review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
This was my first experience ordering…
This was my first experience ordering with Sister Jane, and I need to comment on how outstanding their customer service is. Maria's focus on me as an individual was polite and accommodating; just impeccable, thank you.
The quality of their dresses are absolutely beautiful, and the attention to detail really shows. The atelier and its brand are truly impressive.
I look forward to returning.
March 17, 2026
Unprompted review
Reply from Sister Jane
Dear ruth,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great Customer Service
This was my first time purchasing from Sister Jane online.
I needed to request a return and exchange for a few items due to sizing, and Anna was very helpful. She responded quickly and handled everything with kindness and efficiency.
I truly appreciated the excellent customer service, and I would be very happy to continue shopping with Sister Jane in the future.
March 9, 2026
Unprompted review
Reply from Sister Jane
Dear Satoko,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
It was terrible
It was terrible. They sent me other sizes than I wanted . I received my parcel a week later than their record said. Then you are only allowed to return the parcel within 2 weeks (in my case 1 week). After that you will have to keep the garments even though the sizes were wrong. Even though the design is nice, buying their clothes is a big mistake.
March 9, 2026
Unprompted review
Reply from Sister Jane
Dear Viktoria,
We’re very sorry to hear about your experience and for the inconvenience caused.
According to the tracking information, your order was successfully delivered on 17/02. We understand that you may have been able to look into your order later; however, as outlined in our return policy, the official receipt date is considered the delivery date recorded by the carrier.
As a return was not initiated within our return window, we were unfortunately unable to accept the return request. We understand that returning an item within a set timeframe is not always easy, which is why we always encourage customers to contact us within the return period if they experience any difficulty arranging their return so that we can try to assist as much as possible.
We always aim to treat all customers fairly and consistently by applying the same policies to everyone. That said, we truly appreciate your feedback, as it helps us continue to improve our processes.
Kind regards,
SJ x
Refund Refusal on items that don’t fit
I made an order with SJ on multiple items, unfortunately a few items didn’t fit so I requested a refund. The brand refused my refund due to making payment on a business card which is totally normal for customers to do as this is an active account. When getting in touch with customer service I was shut down with no help whatsoever and told there was nothing they could do because I paid on a business card. Nobody will sit there reading through a websites t’c & c’s before purchasing, there is a consumer expectation that any product that doesn’t fit you are entitled to a refund. I’m now left with £500 pounds of clothing I’m unable to refund due to paying on a different account I usually would have. Would recommend NOT shopping online with this retailer.
March 8, 2026
Unprompted review
Reply from Sister Jane
Dear Lauren,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and for the inconvenience this situation has caused.
We completely understand that for styling or production purposes it may sometimes feel easier to place an order directly through our website. However, our online store is intended for consumer purchases only. Your order was flagged by our system as a business purchase and as outlined in our policy, orders identified as business-related are unfortunately not eligible for return or refund.
When you contacted our team, we kindly recommended reaching out to our press team, who are best placed to assist with any styling, production, or collaboration requests and can provide support for similar projects in the future. Our aim is always to apply our policies consistently while ensuring all customers are treated fairly.
Kind regards,
SJ x
Anna is very kind.
Anna is very kind.
Although I made a mistake, she quickly offered a positive solution.
It’s one of my favorite brands, so I will use it again.
March 8, 2026
Unprompted review
Reply from Sister Jane
Dear たまおつ,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Reply from Sister Jane
Dear LM,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I love the products they have so many…
I love the products they have so many beautiful things and I had a great experience with the customer service, they were really reactive and they helped me with my problem. Besides they gave me really good advice in case this problem happens again.
March 6, 2026
Unprompted review
Reply from Sister Jane
Dear Laura,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Reply from Sister Jane
Dear tziporah gelb,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Quick customer response
The clothes are amazing but unfortunately I ordered the wrong size. Got into a bit of confusion wanting to return the order but Anna is very quick and helpful to respond to my emails asking questions 😁
February 24, 2026
Unprompted review
Reply from Sister Jane
Dear Alicia,
Thank you for the sweet review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
They are the best
They are the best! Dealing with them was easy and very clear, and the customer service was quick to respond in a wonderful way. My order was canceled and the amount was refunded in the same hour!!!! They are great
February 18, 2026
Unprompted review
Reply from Sister Jane
Dear SHOOG Naif,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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