Sitebox Ltd Reviews 

8,824
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often receiving items exactly as promised or even next day. Many appreciate the excellent customer service, highlighting helpful staff and good communication. Reviewers also find the products to be of great quality and accurately described, offered at very competitive prices. The ordering process and website are frequently noted as easy to use, contributing to a smooth overall experience. However, some people mentioned experiencing issues with delivery, including occasional delays, incorrect tracking information, or items arriving separately. A few other people also felt that product descriptions were sometimes inaccurate, or received items that were not as expected or appeared used. Additionally, some reviewers noted a lack of communication regarding order status or delays.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

Clients share positive opinions on product, often highlighting great quality, competitive pricing, and... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of the ordering process and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, excellent, and... See more

Price

Reviewers mention positive feedback about price, with many customers finding products to be well-priced,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered on Friday delivered on Monday Exactly the day Sitebox said it would be delivered Have brought several items from Sitebox and every time the items were delivered next working day so cannot... See more

Rated 5 out of 5 stars

Purchased a battery through the company then realised it wasn't the battery but the charger, both items getting old. Spoke to a delightful lady on the 'phone who said she would look into it and get b... See more

Rated 5 out of 5 stars

Sitebox is spot on, their prices are great and communications are excellent. The only let down is using DHL to deliver - I have had 4 emails from DHL saying that my parcel from Sitebox will be delive... See more

Rated 5 out of 5 stars

We needed to purchase a few items from Sitebox recently such as JSP Jetstream dust conductor. The website is very easy to use the items purchased are of good quality and packaged well. Great delivery... See more


Company details

  1. Construction Equipment Supplier
  2. Building Materials Supplier
  3. Construction Machinery and Equipment Store
  4. Tool Store

Information provided by various external sources

Online Tool Shop for all Trades with over 60,000 products. Some of our best sellers are Gas Cages, Site Boxes, Access Towers, Protective Sheeting all at discount prices!

Sitebox Ltd

Written by the company

Promise
Free delivery for orders over £50

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(8,824)

600 reviews in the last 12 months

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Rated 5 out of 5 stars

JSP Jetstream dust conductor

We needed to purchase a few items from Sitebox recently such as JSP Jetstream dust conductor. The website is very easy to use the items purchased are of good quality and packaged well. Great delivery so the whole experience has been perfect.

June 17, 2026
Rated 1 out of 5 stars

Late delivery!

January 14, 2026
Sitebox Ltd logo

Reply from Sitebox Ltd

Hi Simon,

Sorry to read this review. I believe there was a delay with the courier and for that I apologise.

Sorry again for any inconveniences,

Sitebox Admin Team

Rated 5 out of 5 stars

Sitebox is spot on - DHL Crap

Sitebox is spot on, their prices are great and communications are excellent. The only let down is using DHL to deliver - I have had 4 emails from DHL saying that my parcel from Sitebox will be delivered on Wed 17/06, the last one on the 18/06 and I still don't have it.
So my advice is dump DHL as it's spoiling everything you have made.

June 13, 2026
Rated 4 out of 5 stars

Good customer service

Good customer service. The item I originally order turned out to be discontinued, but Sitebox advised and sorted me an alternative. The item was delivered promptly

December 12, 2025
Rated 4 out of 5 stars

very quick delivery

very quick delivery , unfortunately no information when delivery was going to be made ,i was not at home when delivery was made and 100 yards short of where it was located, as the item was 173 kg and as a pensioner 0f 78 not a easy task

June 6, 2026

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