Sitebox Ltd Reviews 

8,825
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often receiving items exactly as promised or even next day. Many appreciate the excellent customer service, highlighting helpful staff and good communication. Reviewers also find the products to be of great quality and accurately described, offered at very competitive prices. The ordering process and website are frequently noted as easy to use, contributing to a smooth overall experience. However, some people mentioned experiencing issues with delivery, including occasional delays, incorrect tracking information, or items arriving separately. A few other people also felt that product descriptions were sometimes inaccurate, or received items that were not as expected or appeared used. Additionally, some reviewers noted a lack of communication regarding order status or delays.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

Clients share positive opinions on product, often highlighting great quality, competitive pricing, and... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of the ordering process and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, excellent, and... See more

Price

Reviewers mention positive feedback about price, with many customers finding products to be well-priced,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered on Friday delivered on Monday Exactly the day Sitebox said it would be delivered Have brought several items from Sitebox and every time the items were delivered next working day so cannot... See more

Rated 5 out of 5 stars

Purchased a battery through the company then realised it wasn't the battery but the charger, both items getting old. Spoke to a delightful lady on the 'phone who said she would look into it and get b... See more

Rated 5 out of 5 stars

Sitebox is spot on, their prices are great and communications are excellent. The only let down is using DHL to deliver - I have had 4 emails from DHL saying that my parcel from Sitebox will be delive... See more

Rated 5 out of 5 stars

We needed to purchase a few items from Sitebox recently such as JSP Jetstream dust conductor. The website is very easy to use the items purchased are of good quality and packaged well. Great delivery... See more


Company details

  1. Construction Equipment Supplier
  2. Building Materials Supplier
  3. Construction Machinery and Equipment Store
  4. Tool Store

Information provided by various external sources

Online Tool Shop for all Trades with over 60,000 products. Some of our best sellers are Gas Cages, Site Boxes, Access Towers, Protective Sheeting all at discount prices!

Sitebox Ltd

Written by the company

Promise
Free delivery for orders over £50

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(8,825)

604 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

inadequate info for delivery status

Totally inadequate information for time of shipment and estimated time of delivery. 5 days after payment I have no idea if and when it will be delivered.
I will review again after it arrives.

May 23, 2026
Sitebox Ltd logo

Reply from Sitebox Ltd

Hi,

Sorry to read this review. I can see your parcel was delivered yesterday at 10:51. Please let us know if there are any issues.

Sorry again for any inconvenience,

Sitebox Admin Team

Rated 1 out of 5 stars

Beware of 'Sitebox Ltd UK …



Beware of 'Sitebox Ltd UK   misrepresentation & misleading claims on their website. The reason being they claimed to have 50 Hyundai power washers in stock and next day delivery  if you place order before 2pm which I did  the 15th in my case , (because  I placed the order at 10.30am on the 14th)and I desperately had to finish a landscaping job. The truth of the matter is they forward the order to Hyundai UK main distributor a company called 'Genpower' who hold the stock and arrange delivery. So 'Sitebox doesn't hold 50 in sock or have any control over delivery which they claim on their website, so they are not to be trusted possibly with anything else. In my case the washer was delivered 4 DAYS LATER ONTHE 18TH at 4,30pm by DPD.
DPD had previously warned me (when I contacted them on the 15th to ask about my delivery), they had only received  the order from 'Genpower but not received the parcel to be delivered, and would be now the 18th at the earliest very disappointing , because I placed the order in good faith  believing that the claims  'Sitebox made on their website.
Finally, after what DPD had informed me, I complained to 'Sitebox on the 15th and claimed compensation for their misleading claims on their website, no joy there.
Attached their replies below which proves, all that I have discovered   about the 'Sitebox website claim about holding 50 in stock, also it's a lie when they use the word Manufacturers in their reply, when it is actually the distributers 'Genpower they contacted :

HI,
 I have now heard back from the manufacturer , and unfortunately they were running on a delay yesterday in processing orders and did not let us know. Due to this, your order has dispatched today for delivery Monday via DPD – 15504233359488
I am afraid we are unable to offer compensation to you, and I am sorry this will not be to your request or satisfaction on this occasion.
Update 22/5/2025
Sitebox has responded to my review (above) cleary stating that they don't actually hold stock them selves ,so why don't make that clear on the website also next day delivery means next day, to most people which was in my case was on Friday the 15th having ordered before the 2pm deadline on the 14th. So saying we don't deliver weekends they should make the clear on the website site resulting therfore in them claiming it was only 1 day late, what that got to do with it in my case . Again like
their website their reply that was misleading/dishonest / , IT WAS 4 DAYS LATE , 'you can't kid a kidder'

May 14, 2026
Unprompted review
Sitebox Ltd logo

Reply from Sitebox Ltd

Hi Ronald,

Sorry to read this review and that your order was delivered a day later than expected (we don't deliver over weekends unless specifically requested unfortunately).

We purchase stock from Genpower (the UK Hyundai distributors) but they hold it and ship it from their warehouse due to the bulk of the items so it is correct that we have more than 50 in stock.

In your case it was simply a slight delay in it being shipped due to the volume of orders being dispatched that day and for that I apologise.

Again really sorry for any inconvenience caused,

Sitebox Admin Team

Rated 5 out of 5 stars

I know nothing about tools 🙂

I know nothing about tools, but the set of hexagonal keys seem to be just the job for my son, who requested them for his birthday! Good correspondence and prompt delivery - highly recommended. Thank you

May 17, 2026

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