SIXT UK Reviews 4,890

Awful experience. Ruined our holiday. Sixt in Palma airport.

No one to go through our car rental with when we returned. Told to leave keys in a box, no staff available to walk through the car for damage. Claimed we left a deep mark (nothing there when we left the car) and asked to pay €500 for a new bumper.
Disgusting service. Avoid this company at all costs.

Avoid Avoid Avoid. Booked a car for a month. Asked for a manual was given after a while an automatic. Was told if I didnt get on I could return the car. I checked with Sixt I was told a 50% refund would be given- I wasnt given this. I put an official complaint in was promised a reply. None given. An email saying they're looking into it still no resolve or correspondence from them. But Have received an invoice with wrong dates from them poor service poor attitude and misinformed on several issues avoid××××update×××× emailed Sixt again asking for an update still no reply 😢

Sixt Hamburg Airport – Helpful Until It Went Wrong

The actual rental experience was excellent. The car was clean, the airport staff were friendly, and the app worked without a hitch. I would have given five stars had it ended there.

Unfortunately I made the mistake of locking my bag in the boot before dropping the key in the safe. Realising within minutes, I called Sixt four times for help while trying to catch an international train. What followed was a complete failure of customer service.

I was told the branch was open when it was not, today being a public holiday in Germany. Fair enough, but there was no backup process and no out of hours support whatsoever. Across four calls I was variously told to fill in a web form and wait for a response, to go to the office where someone would help me, and that the office was open 24 hours. None of this was true or useful. On my third call, when I asked to make a formal complaint, the agent simply said no and hung up.

On the advice of staff I booked a hotel room for the night in Hamburg, a complete waste of money, because a member of Sixt staff only called me back after I left a note on the car.

The rental itself was great. The support when something went wrong was non-existent. The cost cutting has gone too far. Do not trust them to be there if you need help.

We wanted a car to travel around Florida for 11 days.
I checked what the other companies were offering and Sixt gave the best prices and choice.
Their communication was thorough and helpful.
When I picked up the car I saw Jesse who went the extra mile to make sure I had the best car possible for my needs.
I originally chose a BMW 5 series but he gave me such a good deal on a BMW X1 M series that I went with that instead.
The car was virtually brand new and had only done 1900 miles and was very economical, quiet and fun.
On return to the airport, the drop off was seam free and the chap knew who I was, you just handed him the keys and that was it.
All in all, the experience couldn’t have gone better and was very impressive all round.

I rented a vehicle from Liverpool Airport branch. I simply drove home about 90 miles and returned a few days later.
After the rental, Sixt have sent a bill to me for damage to the vehicle. Apparently there was graffiti/vandalism to both headlights. The photos they took show adhesive residue from headlamp beam correction stickers that people use when driving on the continent.
Clearly, the mileage I covered was nowhere near enough to require headlight beam correction stickers, which I explained, but they still are trying to bill me for ‘damage’.
The engineers report states that panel wipe would be needed to remove the ‘residue’ and charged £65 for labour & £10 for materials. Sixt wish to charge a further £50 admin fee totalling £125 for damage that I did not cause.
Be extremely careful when using Sixt and do not take their staff at their word. When I collected my car I was told there was no damage as it was basically a new car. BEWARE!!!

Hired a car in Pisa. Great car, great service, helpful staff

I would definitely recommend SIXT

Before I booked i have called the customer service if can rent the car since I had points ..because I don't want any surprises when I went to pick up the car .. spent hours by train and bus to pick up the car . Ended refused to handover the car .. said the system will allow the since I failed by the same reason.. I have called then and confirmed.. they wasted my time , my options and callaped my day .. not only missed very important appointments that cost me thousands...
They should not promise if they can't honor it .. ist very very sad..
The person at front desk was friendly though..

We booked a van a week ago and 24 hours before we were meant to pick up we were emailed with an excuse the van had been put in for an MOT and could no longer be hired. A whole chain of people were relying on that van to pick up and collect a king size bed. Disgusting customer service - DO NOT BOOK WITH THIS COMPANY!!!!!

Awful.
It is a scam company.

Booking online with Sixt was really easy. I had to make a change to the date, not a problem. We found the pick up in Southampton, UK. The young woman helping us was efficient and made sure every part was clear. The car we ended up with was bigger than I originally anticipated but it was lovely to drive and coped with the narrow streets and other challenges beautifully. Could put that down to my great driving but who knows. We had the car for 13 days and drove 690miles. It was a hybrid, which in this current fuel climate, was great. We returned our car (christened Vivian) back to Heathrow. The instructions for return were emailed to me in advance and worked really well with my navigator issuing instructions. Drop off was really easy with a staff member there to receive and check the car. I still took a video of the car, just in case. Everything worked really well.

Stay away from these con artists. They charged us for a pre-existing 'scratch' which was fully documented and photographed at pick up, to the tune of CDN 1632.12. We're still fighting it.

Warm and professional Reception. Excellent and economical motor. Easy pick up and return and very fairly priced. Overall an exceptional company to do business with.

Don’t use this company. Shocking company. They charged us so much for a problem that wasn’t our fault. There was small damage that wasn’t us. They obviously were waiting for us to charge someone. I wouldn’t use this company.

I first rented a vehicle from Sixt Stratford in January 2026 and had never hired a car before. I hired it through zest, a third party app due to its excellent reviews.

I met Riz at the branch who was warm, friendly, down to earth and offered me a free upgrade. I had no problems at all with my rental and received the deposit back in full.

Just be aware that you will have to take out insurance in the spot with Sixt, worth checking out what it is before booking another insurance so you don't double book.

Excellent experience, made by Riz! You did a wonderful job, Thank you

Whenever available I will rent with Sixt. Great price, good selection of vehicles, and exceptional service from the staff. I have never had a problem and have been regularly using Sixt for over 10 years.

**5 stars entirely because of Mo at Sixt Luton Airport**

My review is for Sixt at Luton Airport, using the shuttle service, on 18 May 2026.

The 5-star experience was entirely because of one person: Mo at Sixt. He was simply fantastic!

The Sixt office was short-staffed that day, and Mo was clearly holding everything together. It was impressive to watch him working extremely hard while making it seem effortless. He was dealing with difficult office calls, picking customers up on time despite bad traffic, and remained patient, warm, kind and helpful throughout. From the moment he picked me, and other customers, up from the airport, it was clear that he is someone exceptional.

At the Sixt office, I discovered that I had been badly let down by DiscoverCars, through whom I had booked the rental. Because my flight from Lisbon had been delayed by four hours, DiscoverCars had voided my rental contract under their “small print”: if you are more than 60 minutes late, they cancel the voucher. My entire 5-day rental payment for an Elite SUV was voided and non-refundable.

I had flown to the UK because my father had just been admitted to hospital with a heart attack. I needed a car immediately so I could drive straight to the hospital.

It was the end of the day. I was stranded without a car, with about 100 miles still to travel.

Mo went to great lengths to arrange a car for me. Although my payment to DiscoverCars was lost, Mo managed to set up a new contract with Sixt at very short notice and got me into a car so I could reach the hospital. He even gave me an excellent deal.

I will not forget Mo’s compassion and kindness at a moment when I genuinely needed help. He is a fantastic manager for Sixt, and a rare and special person. I was very lucky to meet him on that day, and Sixt are incredibly lucky to have him!

**Thank you, Mo!**

SIXT at Washington Dulles were 5 stars all round, but SIXT at Orlando were professional con artists. Despite having paid up front via their website for everything including all the insurance necessary for a 10 day rental, they tried to add another $500+ in extras; late at night, after a longhaul flight and more than 20 minutes arguing I was left with the options of walking away (literally!) or settling for additional Liability Plus Protection for ~$200 (which was already covered by my purchase through their UK website).

We arrived late and the brand new car was ready. The service on our flight home was brilliant and we got offered a lift to the terminal. I would definitely use SIXT again. The only improvement would have been better directions to the car when we landed late at night as we ended up having to ask someone from a different car company where to go (as it’s not quite on immediate site) When we found SIXT, the key and car were so easy to find and we were on our way in seconds. Great experience. Lovely guy on the return journey.

The booking process seemed to go well . Huge over selling for the tolls and I fell for it !
When I got the car back to the hotel , I was appalled by the condition of the car , it was covered in dents ,scrapes and scratches. Looking at the paperwork it recorded over 36 items !!. The vehicle had covered over 56000 and was nearly 2.5 years old and the washer bottle was empty the automatic gearbox had a problem as well .
Now in the past I have hired cars in the states and Europe the vehicles were practically brand new and were only a few months old and in Excellent condition ?. This vehicles was NOT FIT FOR PURPOSE !.
I reported this to the hire company by an alert and they notified me that they had rectified and would reply . Didnt happen .
The over selling of the tolls I did not like .If it had been explained i would of paid by tolls a cheaper way .
I did not take any of the very expensive insurances/breakdowns .
There was also a 3 different misleading statements on fueling the car . Return empty no penalty. Return empty and get billed or return full no charge.
I returned the car a day early !
I paid for a way to old car $700+ thinking that was all nope by the time I finished it was over $1100 .
I will never ever hire from Sixt again !.
I have sent a complaint to Sixt.com, but dont expect anything to happen

Iam only giving them 1 star because I can’t give zero . The hire went well but that’s 1 year ago in one months time . I have had 3 emails now from them claiming I have not returned car and now threatening me with the police for car theft
I Contact customer service as requested on the email and the gentleman I dealt with emailed me the signed return form that I signed on returning the car , today I have now received a email form sixt again threatening police action so I called them again the chap I spoke to can’t do anything and the supervisors won’t take any calls so I have sent a email to them I find the whole set up a disgrace 1 I can’t speak to a supervisor to lazy or scared to pick up the phone and I must now send a email hoping they can actually be bothered reading it . So far I have had not had a response from them I will keep this updated