SIXT UK Reviews 4,894

Hired a vehicle for use in Germany from Sixt - booked it as part of my accommodation/Booking.com. Easy to organise at an affordable price 👍😊 Process simple. Communications timely and effective
More than happy with the first rate and friendly service from staff when I interacted with them that I received 👍😊

𝐁𝐄 𝐀𝐖𝐀𝐑𝐄 𝐟𝐨𝐫 𝐑𝐈𝐏-𝐎𝐅𝐅 𝐟𝐨𝐥𝐥𝐨𝐰𝐞𝐝 𝐛𝐲 "𝐆𝐞𝐬𝐭𝐮𝐫𝐞 𝐨𝐟 𝐠𝐨𝐨𝐝 𝐰𝐢𝐥𝐥"

𝐕𝐞𝐫𝐲 𝐝𝐢𝐬𝐚𝐩𝐩𝐨𝐢𝐧𝐭𝐢𝐧𝐠 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. 𝐈 𝐰𝐚𝐬 𝐜𝐡𝐚𝐫𝐠𝐞𝐝 £𝟒𝟓 𝐟𝐨𝐫 𝐫𝐞𝐭𝐮𝐫𝐧𝐢𝐧𝐠 𝐭𝐡𝐞 𝐯𝐞𝐡𝐢𝐜𝐥𝐞 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐚 𝐟𝐮𝐥𝐥 𝐭𝐚𝐧𝐤, 𝐞𝐯𝐞𝐧 𝐭𝐡𝐨𝐮𝐠𝐡 𝐢𝐭 𝐰𝐚𝐬𝐧’𝐭 𝐩𝐫𝐨𝐯𝐢𝐝𝐞𝐝 𝐭𝐨 𝐦𝐞 𝐟𝐮𝐥𝐥 𝐢𝐧 𝐭𝐡𝐞 𝐟𝐢𝐫𝐬𝐭 𝐩𝐥𝐚𝐜𝐞. 𝐋𝐮𝐜𝐤𝐢𝐥𝐲, 𝐈 𝐭𝐨𝐨𝐤 𝐩𝐡𝐨𝐭𝐨𝐬 𝐰𝐡𝐞𝐧 𝐈 𝐜𝐨𝐥𝐥𝐞𝐜𝐭𝐞𝐝 𝐚𝐧𝐝 𝐫𝐞𝐭𝐮𝐫𝐧𝐞𝐝 𝐭𝐡𝐞 𝐯𝐞𝐡𝐢𝐜𝐥𝐞 𝐨𝐭𝐡𝐞𝐫𝐰𝐢𝐬𝐞 𝐈 𝐰𝐨𝐮𝐥𝐝 𝐡𝐚𝐯𝐞 𝐛𝐞𝐞𝐧 𝐮𝐧𝐟𝐚𝐢𝐫𝐥𝐲 𝐜𝐡𝐚𝐫𝐠𝐞𝐝.

𝐓𝐨 𝐭𝐨𝐩 𝐢𝐭 𝐨𝐟𝐟, 𝐈 𝐰𝐚𝐬 𝐭𝐨𝐥𝐝 𝐭𝐡𝐞 𝐫𝐞𝐟𝐮𝐧𝐝 𝐰𝐨𝐮𝐥𝐝 𝐛𝐞 𝐢𝐬𝐬𝐮𝐞𝐝 𝐚𝐬 𝐚 “𝐠𝐞𝐬𝐭𝐮𝐫𝐞 𝐨𝐟 𝐠𝐨𝐨𝐝𝐰𝐢𝐥𝐥” 𝐬𝐨𝐦𝐞𝐨𝐧𝐞 𝐜𝐥𝐞𝐚𝐫𝐥𝐲 𝐧𝐞𝐞𝐝𝐬 𝐭𝐨 𝐥𝐞𝐚𝐫𝐧 𝐰𝐡𝐚𝐭 𝐭𝐡𝐚𝐭 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐦𝐞𝐚𝐧𝐬. 𝐓𝐡𝐢𝐬 𝐰𝐚𝐬𝐧’𝐭 𝐠𝐨𝐨𝐝𝐰𝐢𝐥𝐥, 𝐢𝐭 𝐰𝐚𝐬 𝐜𝐨𝐫𝐫𝐞𝐜𝐭𝐢𝐧𝐠 𝐚𝐧 𝐢𝐧𝐜𝐨𝐫𝐫𝐞𝐜𝐭 𝐜𝐡𝐚𝐫𝐠𝐞. 𝐓𝐡𝐞𝐫𝐞 𝐰𝐚𝐬 𝐧𝐨 𝐩𝐫𝐨𝐩𝐞𝐫 𝐚𝐜𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞𝐦𝐞𝐧𝐭 𝐨𝐫 𝐚𝐩𝐨𝐥𝐨𝐠𝐲, 𝐣𝐮𝐬𝐭 𝐩𝐨𝐨𝐫 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧.

𝐀𝐥𝐬𝐨, 𝐭𝐡𝐞 “𝐟𝐫𝐞𝐞 𝐫𝐞𝐟𝐮𝐞𝐥” 𝐨𝐩𝐭𝐢𝐨𝐧 𝐢𝐬 𝐦𝐢𝐬𝐥𝐞𝐚𝐝𝐢𝐧𝐠. 𝐈𝐭 𝐬𝐨𝐮𝐧𝐝𝐬 𝐥𝐢𝐤𝐞 𝐲𝐨𝐮 𝐝𝐨𝐧’𝐭 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐰𝐨𝐫𝐫𝐲 𝐚𝐛𝐨𝐮𝐭 𝐫𝐞𝐟𝐮𝐞𝐥𝐥𝐢𝐧𝐠, 𝐛𝐮𝐭 𝐢𝐧 𝐫𝐞𝐚𝐥𝐢𝐭𝐲 𝐲𝐨𝐮’𝐫𝐞 𝐜𝐡𝐚𝐫𝐠𝐞𝐝 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐟𝐮𝐞𝐥 𝐩𝐥𝐮𝐬 𝐚 𝐡𝐞𝐟𝐭𝐲 𝐫𝐞𝐟𝐮𝐞𝐥𝐥𝐢𝐧𝐠 𝐟𝐞𝐞.

𝐈’𝐝 𝐬𝐭𝐫𝐨𝐧𝐠𝐥𝐲 𝐚𝐝𝐯𝐢𝐬𝐞 𝐭𝐚𝐤𝐢𝐧𝐠 𝐩𝐡𝐨𝐭𝐨𝐬 𝐨𝐫 𝐯𝐢𝐝𝐞𝐨𝐬 𝐛𝐞𝐟𝐨𝐫𝐞 𝐚𝐧𝐝 𝐚𝐟𝐭𝐞𝐫 𝐲𝐨𝐮𝐫 𝐫𝐞𝐧𝐭𝐚𝐥 𝐭𝐨 𝐚𝐯𝐨𝐢𝐝 𝐢𝐬𝐬𝐮𝐞𝐬 𝐥𝐢𝐤𝐞 𝐭𝐡𝐢𝐬.

I have rented a car from Sixt from Bremen Airport (Germany). When I picked up the car, it had significant damage to body and tires and stank of cigarette smoke. I did complain when I returned the car and received a letter of apologies from Sixt, which stated that the car was in a state in which it should never have been rented out to me. (Ein Fahrzeug in diesem Zustand hätte Ihnen niemals übergeben werden dürfen. Das ist ein klarer Qualitätsmangel, für den ich mich ausdrücklich entschuldige.)
Despite this apologie, I have now been contacted by Sixt damage team to pay for some of the damage (I did take photos of some of the damage I noticed when I picked up the car but haven't spotted and recorded all of it). My objections against Sixt damage team's unfunded claims have so far been unanswered.

Rental was from Alicante airport, the process was very smooth from start to finish. The online booking was simple, collection was seamless with a great bunch of staff and drop off was very easy. Next time I am flying to Alicante I will use SIXT.

Avoid Sixt at Manchester Airport (and probably elsewhere)
Booked and prepaid £600 for a rental. At the counter they demanded an extra £450 for insurance despite my own comprehensive policy. Staff made no mention of any credit/background check — they were ready to hand over the car as soon as I paid the upsell. When I refused, the rental was denied.
Sixt’s later explanations kept changing (insurance → failed “third-party risk assessment” → negative credit check) with zero evidence or details. Eventually refunded the £600 after hassle, but no apology or proper explanation.
As a long-term Diamond member, this was extremely disappointing. Misleading advertised price and poor transparency. Will not use Sixt again personally or for business.
Booking ref: 9733153345 | April 2026

Collecting & returning the car @ Santander Airport was smooth and efficient. The staff were very friendly, communicative and transparent.

We have just rented a car from Sixt at Faro airport. We had a party member who needed a wheelchair to and from the car park. Sixt employees were brilliant. They helped to make a difficult part of the holiday very easy.

I will always use Sixt in the future.

I rented a convertible in Tenerife with Sixt and the whole experience was excellent. Everything was quick, smooth, and hassle-free from start to finish. The car was in perfect condition, clean, and drove flawlessly. Highly recommended!

Super easy and fast pick up from Bordeaux City, drop at airport. Pre reg system works v well

The whole process from booking, collection, car and return was flawless

The pick up and return process was made easy and quick thanks to the hard working staff on site at Luton Airport. Zain in particular was very helpful

Please Please do not use this company as they lead you towards damage costs that they will put on to you when returning a vehicle

I have two properties in Mojacor playa in spain and always rent prestige vehicles through six t as does my son and daughter and also people that rent my two properties
When going to the checkout I was asked what insurance I wanted and was advised to just take road side assistance which I did and had a prestige vehicle as I always hire
However when returning the vehicle and landing back in england I received an e mail that there was damage and that costs would be charged to me with son receiving exactly the same which was quite suspicious
My son pointed out that ignored their advise and took the damage insurance and his was dropped straight away with me receiving disgraceful e mails regarding these fictitious damages given that no one walked this vehicle with me when hiring and was provided with no condition report they have charged me £550 for a scratch to them bumper which will now cost them dearly as they have lost circa thirty weeks rental from us given the three of us plus all my rental people that will now go elsewhere

A company that I love using and has turned out to me my worst nightmare when hiring prestige cars Please do not use them as they will so the same to you
Also do not take notice of their reply saying sorry to hear of your upset as I cannot then reply to it Just avoid them at all costs

Hired from SIXT in Costa Rica santa Theresa and they were great, really helpful. Very easy process did it online. Got there got the car he explained everything took 5 mins . Drop off was easy no issues . Very impressed. Much cheaper than a quad bike/ATV to rent

Picked up from downtown Vancouver. Website was easy to use, check in was fast and simple. Upgraded to cover some areas not booked at a decent cost. Advice on local petrol station to return a full tank. No issues with the vehicle which was spotless inside and out. Great instructions to locate vehicle in the car park with very friendly and helpful staff. Had to extend the booking by a few hours which was easy to do directly online. Return was simple and easy to do. All together a 5 star experience

Sixt are currently trying to charge me £475 for damages on a car I rented a fortnight ago. The pictures they sent me contained one tiny scratch on a rim (which was there when I picked the car up but was so small I didn't think they would consider it damage) and no other visible damage whatsoever.

They are saying there is a dent in the wing, but despite providing several photos of the "dent", none of them show any damage.

No damage occurred to the car whilst I had it rented, but given that I can't even see the damage they are claiming, there's a good chance whatever imperfection they've discovered that can't be detected by normal human eyes was a preexisting quantum dent I didn't spot at pickup (and likely couldn't have done, because it must be so miniscule that only the finest microscopes can divine it). Complete bullshit.

I have rented through Avis, Hertz, Europcar, Greenmotion and Enterprise in the past, none of those 5 attempted anything like this (although Greenmotion have some appalling customer service and I would avoid them like the plague).

Terrible.
All went ok.
Then when I got home they said there's a scratch on the edge of the door. Which I didn't not do.
Now they want £280.
Disgusted

Sixt Cambridge. The best rental. I rented with them 3 times in the last 6months. They always helped me last minute, offered the best cheapest deals, always checked in with me in a very friendly and warm way. The pick up process is super easy too as well as you can bring the car after working hours and it's not a big deal. Really really good experience.

Pickup and return was easy peasy. Car was immacculate. Will use SIXT again!

DO NOT GO TO SIXT !

I received a different van than on my rental agreement and then received a fine for the van that I didn't drive. Customer service is appealing as no one on the phone can resolve the issue and no one reply to the several e-mails I send. Never go to sixt !

Customer service is so important and here's why. The service desk guy was brilliant, he did up sell us but that's fine it was good advice and it is a hilly island so having a more powerful car was good. From that point however it all went downhill.
We walked out to find the car, it was a little confusing to find the bay as parts of the bay system are really clearly marked but the higher numbers are not. We tried to ask a Sixt member of staff and frankly they could not have been ruder, they simple ignored our question and walked off. The car was in a terrible state damage wise all over, it was also dirty and the link to my phone did not work although it appeared if you have an iPhone it would so we navigated by map and my wife holding her phone. I looked up the car on the internet and it should have talked to my android without any issues. The service warning light flashed for the whole time we had it as did a warning light for an oil change. So we spent quite a lot of money on a car that was obviously bottom of the their list in terms of care. Would I use them again. maybe, but there not top of my list anymore.