Sizzling Pubs Reviews 

315
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the excellent and fast service they received. People frequently highlight the friendly, helpful, and attentive nature of the staff, often noting specific team members for their outstanding efforts. Furthermore, a significant number of consumers found the food delicious, served hot, and of good quality, with some describing meals as fantastic. However, some people were dissatisfied with certain aspects of their visit. Several customers encountered rude, inattentive, or unprofessional staff, and others mentioned issues with understaffing affecting service. There were also repeated concerns about food quality, including meals being cold, tough, incorrectly cooked, or poorly presented. Additionally, some experienced issues with product availability or items not meeting expectations upon arrival.

What people talk about most

Staff

People report ambiguous experiences with staff, with many customers praising the friendly, attentive, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the overall... See more

Location

Reviewers mention ambiguous feedback about location, with many customers specifying various locations they... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction,... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising the food as delicious, very... See more

Reviews shaping this summary

Rated 3 out of 5 stars

THE HIGHFIELDS INN CHESTERFIELD called in 18th February 2026 for a lunch time meal Just after refurbishment. Ordered Lasagne the meal itself was hot and tasty However the presentation left a l... See more

Rated 3 out of 5 stars

Booked a table to eat and watch the football. So many staff but that has its own issues as nobody seemed to know what they were doing but polite. The food as what I expected not great, it came out... See more

Rated 2 out of 5 stars

I went for a meal with my friend and we both had steak meals, I wanted mine medium and he wanted welldone, when the food came out mine was ok but his was still bleeding it was more bloody than mine,... See more

Rated 2 out of 5 stars

Visited The Bay Horse Inn, Cramlington on 13th April for lunch. Arrived around 1.30pm. A member of staff, sitting at a table, who took a while to acknowledge us and then just said “sit at any table”.... See more


Company details

  1. Restaurant
  2. Bar

Information provided by various external sources

Sizzling Pubs, where good food and drink, great value and a generous serving of sizzle are always on the menu


Contact info

3.4

Average

TrustScore 3.5 out of 5

315 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(315)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

pork belly burnt to a crisp

I recently had the chinese style pork belly which stated "chargrilled". more to the point it was burnt black to a crisp and more like thick bacon than pork belly. How the chef could serve food like this is beyond me. Inedible.
I was offered a free desert which I refused as was disgusted

July 12, 2023
Unprompted review
Rated 1 out of 5 stars

Went to sizzling pub in comb down bath

Went to sizzling pub in comb down bath. Ordered a steak medium to well done. What I got was a rare steak, asked for it to be cooked through and was told kitchen is closed. No refund or apology given.
My friends steak was so think, it looked like cheap frying steak. We will not be eating there again. Unhelpful staff and awful food.

July 1, 2023
Unprompted review
Rated 1 out of 5 stars

Rose and Crown awful experience

Went to The Rose and Crown in Wolverhampton, it was by far the worst service and meal I've ever had. The guy behind the bar was about the best of the whole evening, he knew his job but was just very slow at getting people served, he was on his own though. The waiter was awful hadn't got a clue dumped food on the table and went on o best get some curly, no offer for any salt/pepper or sauce we had to go and find our own because once the food had been dumped her wasn't seen again. Mine and a friends order came out together after about half hour-40 minutes, my other friend sitting with us waited a further 15 minutes for her food to arrive. I had double hunters chicken it came with about 15 chips and peas (if you can call them that) the chicken was hard and dry, was massivly over cooked, i was waiting for the guy to come back to complain, which never happened so I ate it as I was hungry and went straight from a 14 hour shift at work. The peas I've no idea how they managed it but they were all shriveled up and dehydrated, the few chips that i had were OK. My friend that had food arrive at the same time had burger and chips, luckily she ate her chips with hwr fingers so when the final.order arrived my friend with Steak had a fork to eat her meal with, as no one came back round. They wasn't rushing around and that public wasn't full, just poor service and food. Ive used this pub for years since a child and from that one awful experience I shan't be returning unless it gets taken over by another company, a real shame. I couldn't read her servers name on his tag but believe it to be something like Leon. Also i saw atleast 3 times a chef stood at the bar, and once carrying a bag of frozen chicken breasts through the pub. I tried to complain on Sizzling site but that doesn't load once i select i want to make a complaint 🤔

June 29, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a takeaway 6 hours in advance

Ordered a takeaway 6 hours in advance. Arrived at requested pick up time, order wasn’t ready.
This may have been down to the fact that it was extremely busy, mostly I guess with people taking advantage of their offer as was I.
That’s fine I didn’t mind a little wait, however this turned into nearly an hour wait. No one chose to update me on how long I would be waiting, I had to ask twice to which the reply was very soon.
While the food was nice once I finally got it home, I feel you shouldn’t be offering a service that clearly couldn’t be catered for.
Staff were busy, but clearly not enough of them. The fish and chips were put in a pizza box, far to big. No offer of a bag to carry any of it, and a half hearted apology when food arrived.

Shame as eating in has usually been a pleasure but I feel takeaway service leaves a lot to be desired. All in all I wouldn’t recommend. The red lion bath were still taking food orders while I was waiting despite being inundated with orders still not cooked.

June 29, 2023
Unprompted review
Rated 1 out of 5 stars

Totally Auful

Blue bowl in Hanham Bristol should be reported to trade description’s what you get and what’s shown on the menu has no comparison, dirty table had to clean myself, no ice for drinks, bar lady unhelpful, most definitely will not return not only did the food look bad it was unpleasant as well over cooked and dried up and skillet was not even hot

June 20, 2023
Unprompted review
Rated 1 out of 5 stars

The travellers ecclesfield sheffield

Given the place a go after the refit, but guess what a bit off paint doesn’t change the service, cash only , in this day and age who carries cash, I could order on the app but would have to pay more as over the counter I get discount for the blue light card, extremely disappointing

June 1, 2023
Unprompted review
Rated 3 out of 5 stars

We visited The Dick Turpin…and was not very impressed

We visited The Dick Turpin Newcastle-under-Lyme and it didn't open until 12pm. On the website it states 11am.
Had to wait a long time for food and they forgot the bread and butter so had to go and ask for it.
The food was nice and hot.
On arrival of the desserts my daughters came first with being told that her ice cream will melt on her dessert so I had to wait for mine which was also ice cream on a hot dessert so I don't understand.
The desserts were very small for the price . Mine was £5.49 . Also 75p for bread and butter and 75p for peas.

May 23, 2023
Unprompted review
Rated 1 out of 5 stars

Colcot arms Barry Cardiff

Colcot arms Barry Cardiff
Absolutely shocking , dirty tables dirty cutlery, food took ages to come out then it came out one by one , service so slow yet staff can all laugh a joke in kitchen (shocking) , 6.15 left at 9.45 children all tired and unhappy with the waiting, and your toilets are a disgrace dirty smelly, would never return to this place have a video of the gent’s toilet 🤬
Not a nice visit at all
Staff didn’t once come over to check if everything was ok which it wasn’t at all
0 out of 100

May 20, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered dinner and after a few minutes…

Ordered dinner at the Crofters pub in Huyton Liverpool and after a few minutes wanted to leave.Men were shouting and swearing and the manager just said they.re always loud!8oz Steak was 5oz's of fat!!!Complained and wasn't offered a refund or replacement!Then when leaving a man sat on an outside table was smoking and SPITTING!!! Vile pub..Id leave well alone!!!

May 18, 2023
Unprompted review
Rated 1 out of 5 stars

The Castle Pub, Hadleigh, Essex

Food was dry and tasteless, my Mother nearly choked on the fat on her steak.
Also for various reasons I was given a car parking charge, my brother's charge was let go but I was not able to appeal and The Castle Pub refused to help in any way despite being the only people who could have supported an appeal.

I will never eat in this pub again. Certainly not a good experience.

January 21, 2023
Unprompted review
Rated 1 out of 5 stars

Decided to give this place (Tyler's…

Decided to give this place (Tyler's Rest, Reading) another try (having been told we had to wait 30 minutes before we could order last time we came). This time we went at 6.30pm and was told they have no chips!! NO CHIPS!! Chips come with everything on the Menu! Poor Service and incredibly bad attitude of the staff will ensure I never enter this place again

April 5, 2023
Unprompted review
Rated 1 out of 5 stars

Went to the gables Saturday 25th March

Went to the gables Saturday 25th March. Two adults and 2 kids. 3 meals came out at the same time, the oldest child’s was at least 5 mins later, had to remind them twice we were still waiting. Dessert was the same, 2 adults dessert came, then one child’s, adults were finished our dessert by the time the other dessert came. Food was lovely but service was poor

March 25, 2023
Unprompted review
Rated 2 out of 5 stars

Cheap food and service

Six of us went for lunch today to The Barley Mow. Guy at the bar took the food order. Food took over 1 hour to arrive and I had to remind several times. The guy advised that food usually takes 45 minutes only when I went to remind him. Also, he reported that he works here only today and was dismissive. Later on when we were leaving he apologized for the delay!
Offered is free second round of soft drinks.
Long delays, lack of customer service and poor quality food, would not recommend

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Good food, good people

Ate out with the family at the Wagon and horses in Gloucester. And I'll start by saying it wasnt perfect, I had salad on my burger I asked to be plain and the lasagne was overcooked. However, I don't expect restaurants to be perfect all the time, it's impossible, and I've had many flawless meals at Sizzling Pubs across the country and not left a review. The staff were friendly, likeable and when it didn't go quite right on this occasion, understanding and rectifyed it straight away. You can't expect more than that, people, me included are too quick to leave negative reviews and not leave the positive ones, the hardworking, positive staff deserve. So there!

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

We Went to The Highfield in…

We Went to The Highfield in Chesterfield
What great service My brother Is diabetic and limited on his diet A lady called Becky came across and helped him choose his Meal and customised it for him it was delicious Hunters chicken with 2 veg packs wow highly recommended. Fantastic staff they can't do enough for you 😀

February 10, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look