SkateHut Reviews 568

SkateHut should not be taking orders, and especially money, when it cannot fulfil them.

I have an outstanding order that is still in "Processing" state after two weeks, and more than a week after the due delivery date.

They have not responded to any requests for an update via their usual contact channel, and there is no other way to contact them that is easily available. They don't appear to be responding to their FB or Insta channels.

This is disappointing as I've been a customer for several years and have purposefully supported them over the much more convenient Amazon in order to support a UK business. I hope I get my refund at least, given the lack of response.

I placed an order over a week ago and it has now been 5 days after the expected delivery, when i contacted customer service Meg responded and advised that they are having a few supplier issue, as disappointing this is im glad she was honest and offered my a refund of a gift voucher to wait, i opted for a refund as i need the item asap, but she was very friendly and very professional with excellent customer service, i highly recommend you request to speak to Meg for a pleasant customer service experience

Horrendous experience from Skate Hut in so far as we ordered a skate board for my son, he saved up his pocket money to get it, paid for express shipping, only to be told they have no idea when the item will arrive. What a job getting hold of anyone and even when we spoke to a man called Archie who worked at skatehut, he was not helpful at all and said there was nothing he could do about it. Seemed totally unbothered. However I sent an email and spoke to Meg, who was super helpful and handled my complaint well, she asked if we wanted a refund or a credit and to wait, as they have no idea when the skateboard will come. Buy with caution.

I reached out to your company as I’d ordered a pair of your skates for my granddaughter’s 7th birthday. She was staying with me for a few days and so I told her they’d be delivering surprise gift. I had such trouble with Yodel delivery. I wrote to your customer services and Meg answered almost immediately. She responded on each of the times I was let down and contacted them herself. She could not have done more for a customer. It didn’t help that Yodel said I wasn’t in! I have a Ring doorbell. Back to Meg - I felt very supported - we know how disappointed 7 year olds can be. I will use your company again and recommend it for sure. Please thank her for me!

Had a delivery issue problem with the courier I spoke to Meg throughout via email a very nice professional person with a great attitude she kept me updated throughout and a resolution was found quickly and smoothly well done keep up the hard work.

My order was cancelled but the team has been very helpful and quick response!

I placed an order for a pair of skates on the 23rd of May, with the understanding that delivery would take place between the 29th and 30th of May. However, as of today, the order status still shows as "Processing", and I have not received any updates regarding delays or estimated delivery.

I initially reached out via email to request an update but received no response. I also attempted to contact your customer service team by phone, again without any success. Following that, I sent a second follow-up email, which has also gone unanswered.

At this point, not only has my order not arrived, but I have also received no communication to explain the delay or provide any reassurance that my order is still being processed. This lack of response and transparency is extremely disappointing.

I would appreciate it if someone could respond to this message urgently with an update on the status of my order. If there are any issues causing the delay, I would like to be informed. If the item cannot be delivered promptly, please advise on the next steps regarding a possible cancellation or refund.

Really disappointed, my son had his heart set on his scooter. Less than 2 weeks use the brake has broken and the paint has peeled! I have sent 2 emails over a week ago now and not had any response. Asked for a refund so I hope this is actioned (also it’s really bad that you are not replying to peoples reviews) shows that customer service is not a priority to you.

Meg was very helpful and very well mannered if I asked questions I didn’t have to wait long for responses :)

I had ordered skates for my grand daughter for her birthday , unfortunately the skates that I had picked weren’t available at this moment in time, after sending an email to customer support Meg had my questions answered and she has resolved my problem in a very quick response to me , once again thank you Meg for helping me

I ordered a scooter for my son's birthday. It never arrived. No response from customer service or their complaints team. Shocking service. I'll be contacting my bank for a refund. Blue Light Card need to stop offering a discount with this company.

Not sure who the mysterious 'Meg' is who people have been referring to.

Very poor service. Returned an item two weeks ago and no response no answer to emails and telephone calls. They don't seem to care about customers. I wouldn't buy from here again.

Meg was very helpful and friendly and quick at communicating with me. Thank you

Meg was great and responded to my complaint really well - I was not happy but Meg turned my frown upside down 🙃

At first I was a little upset as my order didn’t arrive when they said it would but their customer support was great. Especially Meg who helped with my refund process

Zero stars.
Simple. Do not give this company your money.
No items received,
No customer service.
Fight to get money back.
One of the worse places I have ever ordered from.

Quick delivery, and item as described, but more importantly great after sales service from Meg, who responded to a query I made quickly and with great customer care. Would shop here again.

Items I ordered weren't in stock, I wasn't told this, I had to email on the delivery date for an update as I had no tracking number or dispatch email.
First couple of emails I didn't get any where with until I was put through to Meg.
She found out the problem with my order, told me my options and I chose to take a refund.
I glad I got to Meg to clear this up for me.

Although I had to cancel my order, Megan, the super star she is, was there to support with any issues I had. Unfortunately the product was not going to be shipped in time for when I needed it. That was no issue for Megan. She gave me multiple options within a rapid response time. Before I knew it she had fulfilled my request. What a star. Thank you very much.

Great customer service from Meg. I had a quick response and my query was dealt with efficiently.