SkateHut Reviews 568

It Was very good and easy comunication with Molly and Meg. They helped me a lot with my request and solved the problem.

I forgot to redeem a ten percent discount which was completely my negligence. However when I told Megan my mistake she kindly retroactively applied the discount and offered me £10 which I'm grateful for. Furthermore, the setup I bought was already very cheap (£116 for a complete setup) therefore I'm doubly blessed indeed.

Lastly I forgot to ask for my board to get gripped, which she insured will happen.

Enough said 5/5.

Super quick and helpful customer service from Meg.

Meg was class, dealt with my question quickly and efficiently, gave me options as to how I wanted to proceed and was patient with my initial request

I purchased an expensive electric bike of over £1,500 with a delivery time of 2-4 days. I was eventually told after several days the item I paid for was not in stock despite being in stock on their website and I had the option of changing the colour. I agreed to this immediately but since then I have no updates on delivery despite chasing multiple times. I am just told it's being looked into, or it's arriving to them shortly but nothing is progressing and it's now been almost 2 weeks with no delivery I sight. I don't even know if this item will come and I need it immediately for my commute. Their phone lines also either don't work or are unmanned due to staff shortage (I'm not sure which one I believe) so communicating and getting a resolution is extremely difficult. Avoid the hassle and buy your items elsewhere.

Terrible company. I ordered a product at the price of just under £600 it should have been delivered by now and hasn’t. I have contacted the company and they ignore all communication. They have of course taken my money. Definitely would not recommend ordering from here and from what I have see on social media this has become the norm for skatehut and many people are waiting weeks for their items with zero communication.

Ordered a few bits for an event but they didn’t arrive in time, so Meg sorted out a refund with no fuss.

Supplier issues meaned that my order was delayed way beyond the approximated time. This was not commincated to me and I had to chase it up. However, when I did chase it up, Meg from customers services was really helpful, telling me the issue and refunding the p&p. The good customer service gives confidence to shop with them again.

Meg dealt with my problem effortlessly.
Exceptional service.

Great customer service from Meg. She managed to resolve an issue with the delivery partner that was not the fault of skate hut.

Great customer service. Meg really sorted my issue fast and with hassle. Very please! Very happy skater girl!

As with many of the reviews on here, ordered an item and paid for express delivery. No communication and my delivery date came and went with no sign of despatch.

I messaged and did get a prompt response. Then received a followup email to say my item was not in stock.

The website said it was in stock when I ordered but this was a lie as was the promised delivery date.

My refund was processed quickly.

I'm disappointed as I had heard good things about Skatehut.

I won't be ordering from them again and would recommend you don't either.

Could not find my order, email confirmation.
Meg was fantastic, and helped me locate it.

My order delivery.

Meg stepped in and sorted out a lost order - she was brilliant and ensured that the error was corrected and next day'ed to me.

Fabulous

I had some doubts about the delivery time, before placing an order for a pair of new skates... however Meg from (SkateHut) assisted me with a precise answer, and that gave me the green light to place the order with confidence. Look forward to it.

Emailed Meg at Skatehut because it seemed like my order wasn't moving along. She was great and really quick with getting it sorted and it arrived the next day! Meg is the best!!

Super helpful from Meg- I forgot to add a discount code and it was applied for me to my purchase with no problem atall.
Skate Hut recommended to me by another friend too
Thank you!

Meg has been incredibly helpful, promptly responding to any messages or queries that I had. Exceptional customer service, will definitely be returning in the near future!

Meg responded clearly and concisely, solving my problem. Thanks Meg!

We had an issue with a part which was missing from the order. Raised a ticket through the contact us page and Meg picked it up. She was so helpful and arranged for the part to be delivered next day. Thanks a million.