SkateHut Reviews 568

Placed my order almost 2 weeks ago and received my OA but thought it was odd that I didn't receive tracking details after a week and contacted customer services.

I was advised due to supplier issues they're experiencing delays in shipping orders out but was essentially a generic copy and paste message. I asked about further details and when to expect my order which is where 'Meg/Katie/Daz' advised purchasing had found my order and was due to ship my order, shipping details were to follow. This was 4 days ago now and I've still not received any tracking details or notification of my order being shipped. I've emailed and contacted through IG but no answer.

Looking at simular reviews and reddit it seems Skatehut are experiencing issues dispatching orders but to keep their customers waiting with no further updates isn't right, most recent positive reviews seem fake and would definitely avoid going forwards.

Meg was absolutely lovely, very helpful and gave amazing communication and insight on what to expect.

Great support from Meg, she resolved my issue to my satisfaction with no hassle at all. Brilliant 👏

Something fishy going on with this business. I ordered an item a while ago and have not received anything, nor any customer service support to either get the order shipped or refunded. Lots of complaints are being raised on their socials, commentary on forums about the service and on here.

Oddly came on here a few weeks ago to see similar experiences from others only to see a flurry of positive reviews, all weirdly citing 'Meg' - clearly their only customer service rep - that look very sus. Contrary to their 'experiences', I found 'Meg' to be willfully unhelpful and ignorant.

Trustpilot have now flagged this business as using unsupported methods to get reviews and I suspect they're either incentives a positive review or management are ordering staff / families to write something positive to push the negative comments down.

Nice ,polite and helpful

Meg sorted my query out in no time. Thanks.

Queried delayed item which was ordered on a next day. I had to chase when it didnt arrive which wasn't great. I did receive an email from Meg who was lovely and has refunded the carriage. Thanks Meg, great service.

After I flagged a late delivery (over a week late) it appeared that it had not been shipped. Meg sprang to action and resolved the issue quickly and efficiently, with great comms. Great customer service. Thanks!

Meg was very helpful today. Unfortunately my item was out of stock with there suppliers and they gave me a full refund. Seems to be a thing with size of coil spring I require

Meg was very helpful in resolving my issue and arranged a retrospective refund of the discount I was unable to secure when I was originally purchasing. Will definitely purchase from this company again

Meg was very helpful locating my item! Thank you

Delivery took a little longer than expected but Meg got it sorted and scooter is here now. Custom built - if you select the wrong parts they let you know and suggest what goes with what. Trustworthy and have just what he needs.

I placed an order for Express delivery on a Sunday and was told to expect it to arrive the following Wednesday or Thursday. I received no notification about dispatch until the Thursday evening, which was disappointing. Delivery eventually arrived a day later than expected on Friday. Meg in customer services was fantastic. Apologetic for the delay and offered to refund the delivery charge. Happy customer in the end, but frustrating lack of communication about delivery delays.

Ordered 28th
No response to emails since
Now on date of delivery

Nothing express about it
As for the ignorance of the customer service team I've now sent multiple emails.

Nobody answers the phone.

My items are showing as pending, not even despatched.

No update.
Nothing to let me know it's been despatched.

If it's a stock issue, they should atleast let people know.

Horrific experience.

Will NEVER use again

Meg was very helpful when I had questions regarding my account and confirmations on order.

Even though there was a delay in my order , I was kept up to date when my item would arrive . Polite and friendly customer service . Thanks to Meg for being so helpful. Would recommend highly

Meg was a great help and responded really quickly to an email query with a fast solution.

Meg was extremely helpful. She handled my query quickly and efficiently. Wonderful customer service. She is an asset to your company

NO PRODUCT ARRIVED... it sugggested the parcel would beposted two days later than it was when i ordered it ... then it was OUT for delivery - then it wasnt.
Pretence in 48 hr responding
TOTAL FAKE AND ALL FAKE REVIEWS in MY OPPINION. so much for Ai and TRUSTPILOT if they accept computer generated LIES