Saddle Skedaddle Reviews 

152
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I used this company to book a self-guided bicycle tour on the southwest coast of Sweden. It was my first time using Skedaddle. They provided excellent service and were always available. I was actu... See more

Rated 5 out of 5 stars

Just completed two Saddle Skedaddle Trips - Slovenia and recently Provence. Both so well organised and the cycling GPS apps worked well with no hiccups or glitches. Accommodation as described and... See more

Rated 5 out of 5 stars

This is our 4th time with SS and it did not disappoint. We spent 6 glorious days cycling through Provence secure in the knowledge that their extremely capable local contact James was at the end of the... See more

Rated 5 out of 5 stars

I have completed 6 rides with SS and i have thoroughly enjoyed them all (perhaps less so when on a hard climb on a very hot day 😁) They're extremely well organised from start to finish, the guides... See more

Company details

  1. Tour Operator
  2. Travel Agency

Information provided by various external sources

Superb Cycling Holidays & Tours - UK | Europe | Worldwide. Road cycling, family, leisure cycling & mountain biking holidays. Guided & self guided tours


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4.8

Excellent

TrustScore 5 out of 5

152 reviews

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4.8

All reviews

(152)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

What an incredible adventure

What an incredible adventure! We have just returned from Colombia after an amazing trip cycling from Bogota to Cartagena. The cycling was tough but awesome, the views were amazing and the support was outstanding. We had more than our fair share of drama, with delayed luggage (both bikes!) and hospital visits but nothing was too much trouble for the team. By the time we arrived from the airport at the first hotel, arrangements for hire bikes for us were underway, so we didn't miss out on any cycling time.

We chose this trip as our honeymoon, knowing that we wanted the experience of a lifetime, and that's what we got. We have the most amazing memories (including of cycling up Alto de Letras, which also goes down as the toughest day of my cycling life!).We are already looking ahead to planning another Saddle Skedaddle trip!

January 27, 2020
Unprompted review
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Reply from Saddle Skedaddle

Hi Emma,

Thanks for your kind review, it is great to read how much you enjoyed the trip and glad being unwell didn't slow you down!

Hopefully chat to you again soon.

Saddle Skedaddle

Rated 5 out of 5 stars

We went with Skedaddle to Colombia a…

We went with Skedaddle to Colombia a while back and it was an incredible experience.

Skedaddle sorted hire bikes out for us (we were mid-backpacking around south america), found amazing places to say, amazing backdrops, looked after us food-wise (we're vegetarian) and were just brilliant throughout.

December 31, 2019
Unprompted review
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Reply from Saddle Skedaddle

Hi Phil,

Thanks for the kind review and it is great to hear how much you enjoyed your time in Colombia; it is such an amazing destination and I am really glad our team helped you make the most of your ride.

Hope to see you again soon.

Rated 5 out of 5 stars

pleasant cycling experience

My experience this weekend cycling in the Peak District was incredible! I will not hesitate to recommend Saddle Skedaddle to my friends/colleagues.

The customer service was really professional from the outset, with Matt promptly clarifying any questions or concerns that we had regarding the holiday.
There was the option to drive over to the hotel, or meet at Derby station for the free van transfer. We also had the option to tailor our hotel room preferences and other cycling equipment as required.
Unless intending to bring our own, all cycle equipment was provided (obviously not personal clothing) and Alistair and Paul, our two instructors over the weekend, prepared a lovely spread of lunch, drinks and snacks throughout our journey. There was a support vehicle with us the whole time.
Dinner was 3 courses at the hotel.

Both HF Holidays and Saddle Skedaddle staff were very accommodating with the group’s dietary requirements which was extremely appreciated.

The holiday consisted of 2 trails (one per day) and I participated in 1. The first 2.5 hours I found difficult because of hill ascents and descents, but the remaining 5 hours was very pleasant and enjoyable as we sped downhill and on flatter ground, all the while admiring the view.

I was really naive and had underestimated the level of difficulty of the routes. Being unexperienced I found it challenging, but to a regular cyclist the difficulty level would be as expected.

I was lucky to cycle with a friendly, supportive and humorous group of people. However, I would like to commend Paul and Alaistair for their expert advice, kindness and support throughout the ride. I was so nervous but it helped that they broke the route into smaller parts and explained each in turn before we came to cycle it - making the hill climbs less daunting.

There was a mix of abilities in our group but Paul and Alistair succeed in setting the “right” pace throughout.
Anyone can find this route in the Peak District and cycle it, but the experience is only beyond great when you’ve two enthusiastic and knowledgeable instructors supporting you! Thank you for everything!

October 14, 2019
Unprompted review
Rated 5 out of 5 stars

What an amazing adventure!

I wanted to share my experience with Skedaddle having done Italy's Grand Traverse South to North cycling trip this May. It started badly when my bike did not arrive in Bari when I did. I quickly emailed the Skedaddle team to let them know and ask for any assistance as I was getting picked up the next day. The Skedaddle team and their guides Radu and Wally were superb. They arranged for me to ride a spare bike for the 3 days while I waited to hear from the airline. They went out of their way to help me retrieve my bike from the airport when it finally arrived. Although we did not have the best weather (rainiest May in history) the guides made the trip! They both had a great sense of humour and made sure everyone was looked after. I think we all had a great trip and I met some amazing cyclists from all over the world. I would definitely recommend them.

June 28, 2019
Unprompted review
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Reply from Saddle Skedaddle

Hi Lorrie,

Great to hear you had such a good trip, despite the best efforts of the airline and the unseasonable weather!

Hope to see you again soon.

Saddle Skedaddle

Rated 5 out of 5 stars

Super trip

I did the Costa Rica mountain bike trip with my son. We had such a good time and I would highly recommend it. The guide Juan Carlos was excellent, very knowledgeable, patient and good fun. Amazing country and you see everything so much better by bike. The food was really good and considering how much was included in the price (hotels, food, rafting, park fees) I thought the holiday was good value for money. Will use this company again and thanks for great time.

October 3, 2018
Unprompted review
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Reply from Saddle Skedaddle

Hi Lucinda,

Really pleased to hear our trip helped you get the most out of Costa Rica, it is such an amazing part of the world. When you're ready for you next adventure by bike just give us a call.

Rated 5 out of 5 stars

Excellent holiday thank you

Had a good family holiday with this company. Guide was great and very knowledgeable. Food provided was excellent. Amazing trip :)

October 3, 2018
Unprompted review
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Reply from Saddle Skedaddle

Hi Ben,

Thanks for letting us know about your experiences on our family trips, it is always nice to hear. Hope to see you again soon.

Rated 5 out of 5 stars

Saddle Skidaddle to Tuscany

I went on a Saddle Skidaddle holiday with my wife. We went to Tuscany in Italy. The holiday was very well organised, we were looked after from meeting our transfer from the airport, through to the transfer back again. We were self guided and found the directions very easy to follow; they took us through some fantastic towns and natural parks. I particularly liked exploring the hill top, fortified towns, that we stayed in; the hotels were also great.

I'm going to start looking for my next trip.

September 29, 2018
Unprompted review
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Reply from Saddle Skedaddle

Hi Nick,

Great to hear how much you enjoyed your trip to Tuscany. It is a beautiful part of the world and of course best explored by bike! Look forward to chatting to you about your next trip :-)

Rated 1 out of 5 stars

Unsafe and untrained - Skedaddle

This group advertises cycling holidays in the UK and abroad. What they don’t advertise is how unequipped and untrained their staff are when things go wrong. I fell off my bike after hitting a pothole. I sustained an open, shattered elbow. Their tour guides, did not have a clue what to do, any plan, how serious my injury was or where a hospital was. They left me in agony and bleeding in their van whilst they had a picnic with the other cyclists. Telling the group I was okay. I wasn’t. Thank god for another cyclist who was a nurse and came to the van to check on me. She took charge and only then did they start to pack up the picnic. It was surreal how badly I was treated. They tried to give a speech at the end of the picnic and the other cyclists had to stop them. It took Skedaddle nearly 3 hours from the accident to get me to hospital or any painkillers/ care. I needed emergency surgery. Please do not use this company- like the other reviewer- they quickly change when things go wrong. I have never received an apology.
Unfortunately- unless regulation is bought in or laws are changed, this will happen again. If anyone else has suffered with this company, please get in touch as I am absolutely committed to raising awareness about their shambolic care. Very quick to forget you. Don’t believe their adverts or PR. -

September 8, 2018
Unprompted review
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Reply from Saddle Skedaddle

We were very sorry to hear of Lisa’s accident and continue to wish her all the best for her recovery. We have discussed the events with Lisa in depth and are extremely disappointed she still holds this opinion of the way the incident was handled. While we remain sympathetic to Lisa’s situation there are a number of things Lisa has said in her review which don’t accurately reflect the events.

Our guides followed our proven procedures for dealing with accidents and the incident was handled in a professional manner, fully in line with recognised health and safety procedures. All of our guides receive industry leading training in guiding, first aid and incident management annually. All of the team that led this holiday had received this training and after thoroughly investigating events, we are confident that this was followed. The tour leader on this holiday was local to the area and was fully aware of where the local hospitals were, having designed the route, which includes conducting a risk assessment and documenting everything which might be needed in case of an emergency.

While Lisa’s accident was very much the guides' priority they had to make sure the rest of the group had everything they needed to safely complete their cycling, which is why there was a short delay in leaving for the hospital, but Lisa was at the hospital within an hour of her accident.

We have certainly not been quick to forget Lisa and following her accident we arranged for her car and other belongings, which had been left at the accommodation in Yorkshire, to be returned to her home address in London. This is not something we were obligated to do but wanted to help make things easier for Lisa during her recovery. We were in frequent contact with Lisa until the point Lisa indicated she no longer wanted to discuss the issue directly with us.

We remain very sorry about Lisa's accident and the way she feels about our service. We have 23 years experience of running cycling holidays all over the world and have excellent levels of customer satisfaction, repeat business and a great reputation with our clients for the way we deal with incidents such as this. If anyone has any concerns we would be more than happy to chat about our approach.

Rated 2 out of 5 stars

Not Saddle Skedaddle but SKEDIDDLE

Booked a cycling holiday in Croatia through them with Island Hopping. The holiday on the boat was good fun, but discovered that Saddle Skedaddle had loaded the price by a couple of hundred pounds over anyone who booked directly with Island hopping. As they get a commission from Island Hopping I felt it was unreasonable of them to charge a significant sum on top of the ticket price.
Spoke to them when I came back and they just dug their heels in, justifying their surcharge with several very lame excuses.
So be aware if you book through Skediddle you might be charged extra for nothing. Go direct and save money.
I suppose Caveat Emtptor.

June 17, 2018
Unprompted review
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Reply from Saddle Skedaddle

Hi Tony,

We're sorry you were dissatisfied with the explanation of our pricing, especially as you let us know how much you enjoyed the holiday. I know you have already chatted this through with my colleagues by phone and e mail on several occasions and although we are confident our holidays offer good value for money we are of course sorry you disagree, despite our offer of a discount from a future trip.

While we would only expect people to book with us once they are happy with our prices we are quite transparent and are happy to chat people through what they get for their money before booking.

Show reviews in all languages. (152 reviews)

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