Skin2Seoul Reviews 

982
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery and the secure, beautiful packaging that frequently includes wonderful free samples as a delightful bonus. People are also very happy with the fantastic product range, noting that the skincare items work wonders and leave their skin feeling wonderfully soft and glowing. However, some reviewers were not happy with the shipping times, mentioning that parcels arrived much later than anticipated and caused considerable frustration. A few consumers also noted that they encountered difficulties when trying to amend their orders or communicate about unexpected issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items are authentic and arrive in perfect... See more

Delivery service

People report positive experiences with delivery service, consistently praising the fast shipping times and... See more

Quality

Clients share positive opinions on quality, highlighting top high quality products that leave skin smooth,... See more

Order

Users describe satisfaction with their order experiences, highlighting fast delivery, easy ordering... See more

Service

Customers consistently note positive experiences with service, describing it as excellent and reliable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast shipping times and amazing customer service made the whole purchasing experience seamless and stress free. I also loved trying the free samples that came with my order. Skin2seoul has so far been... See more

Rated 5 out of 5 stars

I am pleasantly surprised by the products I purchased from Skin2Seoul. The face cream from DR.ALTHEA is perfect for my skin type, it makes my skin velvety and bright after the first applications of th... See more

Rated 5 out of 5 stars

First time buying K beauty products online, and there are so many retailers! Skin2Seoul had my items in stock and offered fast shipping. I received my items exactly as expected. Plus some lovely freeb... See more

Rated 5 out of 5 stars

I nearly decided not to buy from this shop after reading some of the reviews here, but I’m so glad I gave it a try because I was not disappointed at all! The delivery was super fast, the packagin... See more


Company details

  1. Beauty Product Supplier
  2. Cosmetics Industry
  3. Cosmetics Store

Written by the company

Discover the secrets of Korean Beauty at Skin2Seoul, your one-stop destination for glowing skin and timeless elegance. We offer an extensive range of authentic K-Beauty products, from innovative skincare essentials to trending makeup must-haves, all designed to enhance your natural beauty.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

982 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(982)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and Smooth Delivery

Fast and Smooth Delivery Highly Recommended!
My order arrived quickly and in perfect condition. The whole process was smooth from start to finish, and the packaging was neat and secure. Excellent service I will definitely order again and recommend to others.

August 6, 2025
Rated 4 out of 5 stars

Usually I give 5 ⭐ however this time

Usually I give 5 ⭐ however this time, most of the products I wanted were out of stock, I checked back a few times and no restock so I tried alternatives. Still great website and fast delivery. Hoping my usuals come back in stock soon so I don’t have to go elsewhere

August 4, 2025
Rated 5 out of 5 stars

Great products at great prices

Great products at great prices. Delivery was straightforward, no issues. Nice packaging and lovely little gift with a message from Skin2Seoul.
I bought a sun cream and it is amazing!
Would recommend 100%.

July 9, 2025
Rated 1 out of 5 stars

Hhonest and cooperative

Honest and cooperative

July 7, 2025
Skin2Seoul logo

Reply from Skin2Seoul

Hi Sonu,

Thank you for your feedback. We noticed that you mentioned we are honest and cooperative, which we truly appreciate. However, we were surprised to see a 1-star rating alongside your positive comment.

If there has been any issue with the product or our service that we might have missed, we would be grateful for the opportunity to address it. Please feel free to reach out to us directly at customersupport@skin2seoul.co.uk, and we’ll do our best to resolve any concerns you may have.

Your satisfaction means a lot to us, and we hope to hear from you soon.

Kind Regards,

Skin2Seoul Customer Support Team.

Rated 5 out of 5 stars

Reliable Service

My order w/ this company arrived quickly and safely; the website was well organised and I had no issues whatsoever from placing the order to receiving it. Communication with the company was excellent—they responded to my query promptly and made me feel like a valued customer. I will continue to use this service and will suggest it to friends as well .

July 1, 2025

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