Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so it’s not so much and just pay... See more
Company replied
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See what reviewers are saying
Bought Lazartigue on this site because it’s hard to find in Australia. They forgot 2 items but refunded me right away after I chat to them. Great customer service, great range of products and great... See more
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I ordered some sunblock 7 months ago, the tracking shows it entered this country then disappeared. Customs says the product wasn't detained (I did a trace) and the US Postal Service has no record of... See more
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I love a European product not available in the US and did expensive searches to have it shipped to me. Ultimately i found it and ordered it with some trepidation. As soon as unplaced the order, I rece... See more
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Company details
Written by the company
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
Contact info
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, Portugal
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3.3
Average
586 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You missed to add my address AMD…
You missed to add my address AMD contact details that I provided you. This caused missing shipment and investigation from my side until I find it. When it was about to be shipped back. Over all thank you for my request, amazing product!
August 22, 2023
Reply from SkinLovers
Hello Mikhail,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
Good products
Good price, happy to find ISDIN products that cannot buy here in Australia.
September 1, 2023
Reply from SkinLovers
Hello Angela,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Great cost and fast shipping to Australia
Product was the cheapest price I could find, and the shipping was faster than expected. Very happy with service. Would use again and recommend to friends.
August 16, 2023
Reply from SkinLovers
Hello Anna,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Still have not received my order from…
Still have not received my order from August 16.
August 16, 2023
Reply from SkinLovers
Hi Nancy.
We're sorry to hear that the package hasn't been delivered yet. We were checking the USPS tracking tool and a delivery attempt was made on September 12. Please contact the USPS and request a reschedule.
Thank you!
I ordered on August 16 and as of…
I ordered on August 16 and as of today,September 10, I still have not received my order. VERY little communication from this company.
September 9, 2023
Unprompted review
Reply from SkinLovers
Hello Nancy,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
We your checking your order and the package is expected to be delivered today!
Enjoy your products!
Thanks,
Skinlovers
Fast shipping and great prices!
August 10, 2023
Reply from SkinLovers
Hello Kim!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you wil buy with us again!
It took forever for the package to…
It took forever for the package to arrive!
September 6, 2023
Unprompted review
Reply from SkinLovers
Hello!
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
I have sent 2 emails regarding…
I have sent 2 emails regarding information about my order and no reply at all
August 14, 2023
Reply from SkinLovers
Hello Julio,
First of all, thank you for your comment. You should have received an e-mail when your order was shipped with all the tracking information.
Please check and send us an email if you haven't received this communication.
Thank you!
Reply from SkinLovers
Hello Rebecca!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
July 23-today is August 28th….still no…
July 23-today is August 28th….still no package. I emailed you to ask where is the package and you said it’s shipped. I check the shipping and it says “en route”. Nothing. It never changes. I’m going to cancel. Bad experience
August 28, 2023
Unprompted review
Reply from SkinLovers
Hello! Please contact us by email again so we can solve that situation directly with you.
Thanks,
Skinlovers
Worst customer service
Worst customer service, I placed an order over 2 months ago (June 9) and never got the item. While the tracking number shows that the item is not moving from the same place for over 2 months, I contacted the customer service and the answer was that they need to investigate before they return my money. Not sure if they need fbi or cia to resolve the problem. But they never offer send another item for replace the one still lost. Don’t buy from them.
June 9, 2023
Unprompted review
Reply from SkinLovers
Hello Guillermo,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service.
Expected dates of delivery are shown during checkout but we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
However, weare nvestigating your issue so we will get back in touch soon.
Thanks,
Skinlovers
Wonderful communication
Wonderful communication. Great company to buy from. I was able to purchase some items that are no longer available in the USA. Thank you!
August 25, 2023
Unprompted review
Reply from SkinLovers
Hello Martin!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Best price for this product
Best price for this product, quick service. Couldn't be happier!
July 25, 2023
Reply from SkinLovers
Hello Barb!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thank you!
Fast delivery and good products
July 24, 2023
Reply from SkinLovers
Hello Caroline,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Affordable DNA enzymes Fast…
Affordable DNA enzymes Fast international shipping. I love the sesderma repaskin sunscreen, both the silk touch and soft touch varieties. When the tinted version is back in stock I will purchase because i love the skin care and technology in these. I am super protected with 3 DNA enzymes with a liposomal delivery system which is an excellent value for the cost. Western brands charge a high cost for dna repair enzyme sunscreens and some offer only 1 of the 3 enzymes. The silk touch is a primer feeling type probably ideal for under makeup and for oily skin. I like that the silk touch blends in smoothly and sinks in skin quickly. The soft touch one is a moisturizing and glowy spf. There’s no white cast with either varieties of the repaskin line. Also along with using the repaskin mender anti aging gel, which I also love because it has all 3 dna repair enzymes. Using these products have corrected some sun damage in a short time. Freckles are lightening and skin is becoming more even. I love that it’s treating prior sun damage and also protecting and preventing further sun damage. Overall a great product line to prevent skin cancer because of the dna repair enzymes that treat sun damage while protecting against environmental stressors and the sun.
August 10, 2023
Unprompted review
Reply from SkinLovers
Hello Kin,
First of all thank you for taking the time to post a review of the products.
Thank you so much for your order and the nice words. We do our best to
provide the best service possible.
We hope you will buy with us again.
Thanks!
I ordered something 15days ago
I ordered something 15days ago. I put my correct address. But I didn’t get the parcel yet. It seems that my parcel has not been released from somewhere due to no address. I checked it from my side but i put it correctly. I asked it through whatsapp but they didn’t answer back. If you see this message pls contact me and get me my parcel properly.
July 5, 2023
Reply from SkinLovers
Hi Terri,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right. Please check your email inbox.
Thanks,
Skinlovers
So bad I didn’t even receive it i just…
So bad I didn’t even receive it i just payed for it and i didnt get it there is not costumer service its the worst experience
July 2, 2023
Reply from SkinLovers
Hello Reem,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry if you were expecting an earlier delivery, however, we could see on the tracking page that postal services have successfully delivered your order.
We are very happy to know you have received it!
We hope you enjoy your new products!
Skinlovers
I didn’t receive my order
July 10, 2023
Unprompted review
Reply from SkinLovers
Hello Andrea! Please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
I love the products and how efficient…
I love the products and how efficient they are!
July 10, 2023
Unprompted review
Reply from SkinLovers
Hello Beatriz,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
Very Bad Customer Service!!
I placed my order & 2 days later one item was 50% less. I asked for a refund of the difference but they refused. Very rude & sarcastic! That is no way to win & keep customers. I also have not received my products yet. There are other companies selling the same products ... buy from them & NOT from SkinLovers!!
June 27, 2023
Unprompted review
Reply from SkinLovers
Hi Ellen,
We can understand your dissatisfaction with the situation, however, as we mentioned in the email we sent you, we can not make any changes once the order is placed.
Thanks!
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