IWent into Leeds city centre branch on Saturday morning (as a non Skipton customer) without an appointment to transfer my ISA to a Skipton ISA. Was seen to straight away. Everything was dealt with ver... See more
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Review summary
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skipton helped me buy a house in 7/8 weeks without a deposit. their track record mortgage has made my dream of becoming a homeowner a reality at 41. everyone at skipton couldn’t be more helpful and fr... See more
Company replied
From start to finish, the communication was excellent. Everything was explained clearly, and I always felt kept up to date throughout the whole mortgage process. A lovely surprise was receiving a... See more
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I am very happy with the customer service I receive at Skipton. I went on their webchat today for the first time and spoke to a lovely gentleman called Adam and he was very helpful and helped me rese... See more
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Company details
About Skipton Building Society
Written by the company
Founded on Fairness.
Fairness is at the heart of everything we do—what we provide to our members, what we stand for in society, and how we support our colleagues.
For 172 years, our purpose has remained the same: to help build a better society. Whether that’s saving for life’s important moments or looking for a place to call home. As a mutual, we have no shareholders—so every decision is focused on delivering long-term good value for our members and the communities they live in.
From savings and mortgages to financial advice, our aim is simple: to support long-term financial wellbeing. Our colleagues work towards this every day—whether at our head office in Skipton or across our nationwide branch network.
Getting in touch couldn’t be easier. Alongside our branch network and dedicated contact centre, you can reach us through live web chat, social media channels or our online Help Centre—whenever you need us.
If you want to join a mutual that puts fairness at its foundation and community at its core, we’d love to welcome you as a member. Savings Mortgages Financial Advice Contact Us Help Centre
Fairness is at the heart of everything we do—what we provide to our members, what we stand for in society, and how we support our colleagues.
For 172 years, our purpose has remained the same: to help build a better society. Whether that’s saving for life’s important moments or looking for a place to call home. As a mutual, we have no shareholders—so every decision is focused on delivering long-term good value for our members and the communities they live in.
From savings and mortgages to financial advice, our aim is simple: to support long-term financial wellbeing. Our colleagues work towards this every day—whether at our head office in Skipton or across our nationwide branch network.
Getting in touch couldn’t be easier. Alongside our branch network and dedicated contact centre, you can reach us through live web chat, social media channels or our online Help Centre—whenever you need us.
If you want to join a mutual that puts fairness at its foundation and community at its core, we’d love to welcome you as a member. Savings Mortgages Financial Advice Contact Us Help Centre
Contact info
Principal Office, The Bailey , BD23 1DN, Skipton, United Kingdom
- 0345 850 1722
- www.skipton.co.uk
4.3
Excellent
18K reviews
No recent history of asking for reviews
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Reply from Skipton Building Society
We are so pleased you found the assistance competent and patient, Harry. Thank you for sharing your positive experience with us.
Responsive help.
June 11, 2026
Unprompted review
Reply from Skipton Building Society
It's great to hear you received responsive help, Thomas. Thank you for sharing your feedback!
Excellent customer services
One of the few companies I’ve dealt with recently where I’ve had decent customer services. They answer their phones, they’re pleasant, they’re helpful, in branch and out. It’s almost shocking.
June 10, 2026
Unprompted review
Reply from Skipton Building Society
We're so happy to hear you received excellent service from our team. We truly appreciate your kind words and feedback!
Skipton mortgages are perfect
Skipton mortgages are perfect
Nice and easy as well as helpful, quick to respond.
10/10 service
They have even sent us a welcome to your new home box filled with various goodies.
May 29, 2026
Unprompted review
Reply from Skipton Building Society
We are so happy to hear you had such a positive experience with us and appreciate your kind words. Thank you for your feedback and we hope you enjoy your gift box, Morgan!
Efficient and secure
Quick, efficient and secure. Great service from Tahira.
June 10, 2026
Unprompted review
Reply from Skipton Building Society
We appreciate your kind words and will pass your great feedback along to Tahira. Thank you, Mark!
The staff were very helpful and…
The staff were very helpful and friendly. They spent time going through the options available. Couldn't ask for better service.
June 9, 2026
Unprompted review
Reply from Skipton Building Society
We're so glad to hear our team provided helpful and friendly service, taking the time to explain options. Thank you for your feedback, Andrew!
My funds from my high st bank had not…
My funds from my high st bank had not shown in my Skipton account after 5 days and still dosent now 6 days. Took ages to talk to someone a woman who said it was not their fault. Great. So I called again spoke to Edward who was very helpful and did his very best to sort out the issue maybe he could train the other staff on customer service. Why does Skipton use Barclays account to transfer incoming funds Barclays is terrible so 6 days lost interest payment and 5 hours out of my life. ?
June 10, 2026
Unprompted review
Reply from Skipton Building Society
Hello Barry, thank you for sharing your feedback and apologies for the frustrations caused. As we are a building society, we use Barclays bank for processing payments. Payments take between 2 hours to the next business day to reach an account (depending on the time the payment is made). Please can you email us at onlinecontact@skipton.co.uk so we can look into why your payment was delayed? Many thanks!
Extremely patient and understanding
Extremely patient and understanding, and was able to work with me effectively despite my ADHD
June 10, 2026
Unprompted review
Reply from Skipton Building Society
Thank you for sharing your feedback, Shay! We're so glad we could support you and that you found our service patient and understanding.
Very helpful private conversation in…
Very helpful private conversation in office separate from main counter.
Was a bit surprised adviser came out to "front of shop" as we were leaving and asked me to check when £20k in ISA could be available. Expected adviser not to discuss amounts in front of counter staff. Fortunately no other customers or I would have expressed my anger.
June 8, 2026
Unprompted review
Reply from Skipton Building Society
We appreciate your feedback regarding your recent visit, Mary. We recognise your concern about the discussion's location, if you would like us to look in to this further, please email us at onlinecontact@skipton.co.uk.
Quick response and my query answered no…
Quick response and my query answered no problem.
June 9, 2026
Unprompted review
Reply from Skipton Building Society
We're glad we could answer your query quickly. Thank you for sharing your experience, Kevin!
Good online service
I am a new customer, but it's easy to book appointment via their chat too.
June 9, 2026
Unprompted review
Reply from Skipton Building Society
We're glad to hear booking your appointment was easy for you! Thank you for your feedback, Lau!
Skipton is the best mortgage supplier…
Skipton is the best mortgage supplier and best service provided .
June 9, 2026
Unprompted review
Reply from Skipton Building Society
Hi Abulaiti, it's brilliant to hear that you had such a positive experience with us! Thanks for your review.
Great service
Great service, thorough advice, polite staff, I would strongly recommend Skipton building society.
June 2, 2026
Unprompted review
Reply from Skipton Building Society
We are so pleased you had such a great experience with our team and would recommend us. Thank you, Nicholas!
Kyle is great!
Kyle is great!! I spoke to Kyle today regarding a mortgage application. I had lots of questions about the application and Kyle answered each question so fast and with such insight that I felt very reassured and supported. Thanks Kyle!
June 8, 2026
Unprompted review
Reply from Skipton Building Society
We are so glad to hear Kyle provided such a reassuring and supportive experience with your mortgage application. We appreciate your kind words!
The chat was very helpful
The chat was very helpful. The update given are real time, which is very clear and helpful for your planning. All in all great experience.
June 8, 2026
Unprompted review
Reply from Skipton Building Society
We're so glad to hear you found the chat helpful and clear. Thank you for your positive feedback, Bijju!
Good customer service and I enjoyed my…
Good customer service and I enjoyed my welcome package
May 22, 2026
Unprompted review
Reply from Skipton Building Society
Thank you for sharing your feedback. We are so glad you enjoyed our service and welcome package, Blessed.
The service was prompt and it hopefully…
The service was prompt and it hopefully sorted the problem. We will find out in a short while.
June 5, 2026
Unprompted review
Reply from Skipton Building Society
We appreciate your feedback and we are here to help if you need any further assistance. Thank you, Robert!
Good customer service
Good customer service, polite and answered question quickly. Thanks for the welcome pack!
June 5, 2026
Unprompted review
Reply from Skipton Building Society
We are so pleased to hear you are happy with the service and enjoyed the welcome pack. Thank you, Chris!
Reply from Skipton Building Society
We are so glad you found our app easy to use. Thank you for sharing your feedback, Peter!
Skipton provide excellent service
Skipton provide excellent, prompt service.
June 5, 2026
Unprompted review
Reply from Skipton Building Society
It's great to hear you found our service excellent and prompt. Thank you, Peter!
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