Skipton Building Society Reviews 

Emily was very helpful and speedy in helping me get the process started to withdraw my LISA.

Thank you so much to Abigail Withey, she had endless patience and time for me. She answered all my questions in depth and it was the best customer service I have experienced in a long time! Vote for employee of the month!

Excellent support , quick service and Thank you

Fast, efficient service, thank you.

Couldn't see how to close my Skipton Savings account on line so went on Web Chat. The web chat person didn't know how to do it and wasted 45 minutes of my time. In the end I figured it out myself by basically trying anything! Either they should have better guides for their people, or train them better, or get better people. Will never use Skipton B/Soc again.

I have dealt with Skipton Building Society's Premier Service for me and my families pension and savings. Their service has been fine until the last six months where it's been awful.
I've even had to register a formal complaint and even that has not had any effect or personal response.
Their Premier Team are anything but 'premier', all they do is constantly apologise after weeks and months of phone calls. None of the Team Leaders has rang me back as they all seem to be in out of the office or in meetings!
I have not had anyone actually respond to my requests and am still awaiting any kind of payment from the pension they are currently managing for me for nearly THREE MONTHS!
Skipton state that their business is based on Fairness, but to whom?!
Certainly not this customer.

I had a fiddly niche edge-case enquiry so I needed to talk to a human. Fortunately I was able to do so and it made all the difference because an LLM sure as hell wouldn't have been able to understand my question.

I received quick advice and clear guidance, and the agent helped me find the documents I needed very efficiently.

Telephone call quickly answered and my request was dealt with in a knowledgeable and polite manner. Excellent service, well done Skipton!

Used the call centre to get help with a savings transfer. All worked. Staff very helpful.

A representative of Skipton B.S. gave me a lot of advice re my savings, etc. which was very helpful and much
appreciated. Very happy for them to handle my savings
they are so helpful and keen to help in any way they can.

I have always found The Skipton really helpful and approachable. Best of all they are easy to contact and you talk to real humans not computers! They offer competitive rates and I can’t fault them.

tried to register new mobile online but

As first-time buyers, we were really pleased to receive the welcome home kit from Skipton. The gifts, vouchers and helpful information were a lovely gesture and made settling into our new home feel even more special!

I had a query regarding online services which was dealt with efficiently, courteously and sensitively today by Aimee.

I visited the Skipton branch in Aberdeen for the first time hoping to open a new account From the moment Ienter the store I was greeted with warmth and friendliness appointment on time. All queries dealt information given also making sure of what was in my best interest. All essential information was imparted clearly and concisely All staff present should be commended. Thank you

Very helpful and empathetic

The online quick chat was fast and easy to use. Would definitely recommend!! Appreciated not being stuck with an AI agent like with other quick chats, and it went straight to a staff member.

I was encouraged to move to the new app, but at no point was I told the new app doesn't support withdrawals from savings accounts and will not support withdrawals for the forseeable future. The only remaining option is to call, which often incurs wait times exceeding fifteen minutes. There is no option to downgrade, nor use the website.