Skipton Building Society Reviews 

excellent service on live chat

Very speedy, helpful and professional.

My dad is an elderly disabled person and cannot always get to the bank so keeps some cash in his house for emergencies and to pay the cleaner or gardener he needs. In addition he has been saving some cash towards a change of car but decided that £1,000 was too much to have in case of a burglary etc.

As Skipton is now the only branch of a bank or building society in Cleveleys he thought he would open a savings account with the £1000 surplus cash but this was refused by the cashier. She said they were not a bank and did not hold cash so he would have to go to his bank some miles away to pay it in then go back to the branch to open an account and transfer the money to Skipton. Not impressed!

So logic says that if he had an account and needed some cash they could not give it him as they do not hold cash. Presumably they would transfer it back to his bank and he would have to travel there to get it!

What I thought would be complicated to deal with was sorted within a very short space of time. I really appreciate the service received from Emily. Thank you.

Went into local branch to open members only special savings account having recieved a brochure today in post, only to be told its out of date and no longer available. Lady in front of us had come in for same thing both of us wanted to open maximum. Staff told us its down to the post office . Skipton need to complain to post office they may have more clout than us.

I used the online chat service, rather than make a call, which I found to be a very good option to discuss my account.
My question was answered quickly and clearly, after completing the usual security checks.
The service was very good with very little waiting time.
I will definitely use this service again.

Abigail was absolutely marvellous, and assisted us really clearly and accurately with our very specific requirements.

Naomi , handled my requests to move two existing skipton accounts to new accounts with better interest.

Very helpful and efficient .

Excellent service

My interest payment was not credited due to computer glitch. Was asked not to withdraw any other funds until this had been sorted.
No idea when this will happen- still waiting to hear.
So I couldn’t withdraw my own money on an immediate access account !
Stood at the counter for one hour, Manager and 2 cashiers were unable to sort out the problem.
Wasted special visit and a full morning.
Now may lose opportunity to reinvest the money in another Building Society account elsewhere.

Terrible customer service.Sill waiting for matter to be resolved
After 2 very long phone calls over 2 days

1 Star – Avoid at All Costs
I had a 2-year fixed-rate bond with Skipton Building Society which matured in Dec 25. To my surprise, the funds were automatically reinvested into another bond without my knowledge or explicit consent. I was not aware that the maturity date had passed and did not receive any communication that effectively alerted me to the fact that action was required.
Since discovering this, I have made multiple appeals to have the bond opened and my money released. During a visit to my local branch in Reading, I was advised that resolving the issue should be straightforward. However, when the matter reached head office, I was met with a completely different response and a flat refusal to help.
What has been most frustrating is the lack of consistency between what branch staff told me and the position taken by head office. As a long-standing customer, I expected a reasonable level of flexibility and common sense, especially given my change in circumstances. Instead, I have encountered an inflexible process and a complete unwillingness to consider my situation.
Customer service has been deeply disappointing throughout, and I feel that customer interests come second to rigid policies. If you are considering placing your savings with Skipton, be aware that if your bond matures and is automatically reinvested, you may find yourself with very limited options if you later need access to your funds.
Based on my experience, I have genuinely never been involved in such an un-customer focused organisation and I would strongly recommend that potential customers look elsewhere for their savings and investment needs.
The matter is now with the Ombudsman.
Avoid at all costs.

Complete nightmare to deal with. Been trying to transfer my cash ISA from another provider since May.

When I opened the cash ISA it took over a month before they applied an interest rate to it.

Take forever to reply. They can take over a week to reply to a secure message.

Still require simple forms to be printed off and filled in manually then posted.

They come across as ineffective and incompetent.

I will never use them again, infact I wouldn't trust them with a 10yo's piggyback.

I didn't have to wait ages for a response to my question - and I felt assured by the assistant on the Chat

Good and supportive including providing financial advice.
How to get settled and rest
Thank you skipton

I find the new phone app, which I was compelled to use, of limited use and Skipton B.S in general to be one of the less competent financial institutions to invest with. I will be avoiding Skipton in the future.

Don't know what's happened to this company over last 6/9 months. Dreadful service.

I am very happy with the customer service I receive at Skipton. I went on their webchat today for the first time and spoke to a lovely gentleman called Adam and he was very helpful and helped me reset my log in details as I couldn't remember them as got a new phone recently! He didn't make me feel silly for forgetting them and put me at ease, even though I got distracted by Netflix and nearly lost my chat with him due to my inactivity, yikes.