SK:N - Epsom Reviews 86

TrustScore 4.5 out of 5

4.6

Langley Ward, KT18 7EG Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The team at the Epsom Sk:n Clinic are honestly amazing. I’ve been getting treatments there for a couple of years and I honestly wouldn’t go anywhere else. Lina has been doing my laser hair removal and... See more

Company replied

Rated 5 out of 5 stars

Friendly and welcoming team. My doctor was patient, took time to walk me through the procedure and answer my questions. Really professional and just put me at ease. Highly recommend

Company replied

Rated 5 out of 5 stars

I attended the Epsom clinic to have a wart removed on my face. The reception were so friendly and polite. The consultant put me at ease as i was a little nervous. He too was courteous and friendly. Wo... See more

Company replied

Rated 3 out of 5 stars

Are you still open for service as google says the Epsom skn clinic is closed

Company replied


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Private Hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

  • Langley Ward, KT18 7EG, Surrey, United Kingdom

  • 3300370426

4.6

Excellent

TrustScore 4.5 out of 5

86 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Are you still open for service as…

Are you still open for service as google says the Epsom skn clinic is closed

September 10, 2024
Unprompted review
SK:N - Epsom logo

Reply from SK:N - Epsom

Hi Jen,

Thank you for taking the time to leave a review.

We acknowledge the situation that you find yourself in and the disappointment that you will be feeling regarding the sudden closure of the sk:n clinics on 17th July 2024 when the Sk:n Group went into liquidation.

I wish to clarify that Lorena Cosmetics Holdings SPV Limited purchased the business assets only from the Sk:n Group. For the avoidance of doubt, Lorena Cosmetics Holdings SPV Limited were not the recipient of the fee paid by you for services rendered previously by the Sk:n Group. We therefore must advise you that we are unable to provide you with a refund or to honour your treatment previously purchased from Sk:n Group.

We have worked hard to recruit as many of the previous companies’ employees as we recognise that they are best placed to serve the existing clients. Along with our expertise in delivering a high level of patient care and satisfaction, we are committed to improving on the service level that clients were provided. We actively encourage you to support the staff we have offered employment to through entrusting them with your healthcare needs.

We hope that you will elect to choose sk:n clinics and our fantastic patient focused employees for any future treatments that you wish to undertake.

If you would like to schedule an appointment at your local sk:n clinic, please call on 0333 014 1666.

Your sk:n team

Rated 5 out of 5 stars

I attended the Epsom clinic to have a…

I attended the Epsom clinic to have a wart removed on my face. The reception were so friendly and polite. The consultant put me at ease as i was a little nervous. He too was courteous and friendly. Would def recommend this clinic

July 5, 2024
Unprompted review
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Joanna,

We are so pleased to hear you had a good experience and results at our Epsom Clinic and that the team are doing such a good job.

We do hope you continue to enjoy your skin journey.

Kind Regards,
sk:n team Donna

Rated 5 out of 5 stars

The Dermatologist was professional

The Dermatologist was professional, kind and considerate. He explained exactly what he was doing and I felt confident throughout the treatment.

June 27, 2024
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Elaine,

Thank you for this wonderful review, we are glad to hear you have had a positive experience in our Epsom clinic.

We do hope to see you back in the near future, thank you for choosing sk:n.

Kind Regards,
sk:n team Amanda

Rated 5 out of 5 stars

Professional and welcoming service

Friendly and welcoming team. My doctor was patient, took time to walk me through the procedure and answer my questions. Really professional and just put me at ease. Highly recommend

June 21, 2024
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Helen,

We’re thrilled to hear about your wonderful experience in our Epsom clinic.

Thank you for sharing your feedback.

Kindest regards,
sk:n team Amanda

Rated 5 out of 5 stars

I've always walked out of skn feeling…

I've always walked out of skn feeling better. The staff are all lovely, Dr Torkan and leanne are excellent in their profession. Wish I had more money to get more treatments where they're needed.

June 21, 2024
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Rosie,

We are so pleased to hear you had a good experience and results at our Epsom clinic and that the team are doing such a good job.

We do hope you continue to enjoy your skin journey.

Kind Regards,
sk:n team Amanda

Rated 5 out of 5 stars

Amazing Staff

The staff are always so warm and welcoming. They give me advice on our to take care of the my skin in between treatments and I never really have to wait for my appointment. They are always on schedule. Amazing!

June 6, 2024
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Temit,

We are so pleased to hear you had a good experience and results at our Epsom Clinic and that the team are doing such a good job.

We do hope you continue to enjoy your skin journey.

Kind Regards,
sk:n team Amanda

Rated 5 out of 5 stars

Very efficient & professional service

Very efficient & professional service

May 24, 2024
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Keith,

We’re thrilled to hear about your wonderful experience in our Epsom clinic.

Thank you for sharing your feedback.

Kindest regards,
sk:n team Donna

Rated 5 out of 5 stars

Very good professional service

Very good professional service. Real long lasting results,

April 19, 2024
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Joanna,
Thank you for taking the time to leave this valued feedback :-)

We are so pleased to hear you are happy with your results and the care of our amazing team.

We look forward to seeing you back in clinic soon.
Kind regards,
sk:n team Amanda

Rated 5 out of 5 stars

the treatment works

April 18, 2024
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Julie,
Thank you for sharing your feedback.

We’re thrilled to hear about your wonderful experience in our Epsom Clinic.

We hope you continue to enjoy your skn journey.

Kindest regards,
sk:n team Amanda

Rated 5 out of 5 stars

Very professional

Very professional, good work by Katarina. Happy with results.

April 16, 2024
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Chris,

Thank you for taking the time to leave this valued feedback :-)

We are so pleased to hear you are happy with your results and the care of our amazing team at our Epsom Clinic.

We look forward to seeing you back in clinic soon.
Kind regards,
sk:n team Amanda

Rated 3 out of 5 stars

Bikini laser hair removal

My first few treatments had really good results. I then changed physicians and the last two had bad results

August 12, 2023
Unprompted review
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Elizabeth,

We are incredibly sorry to hear that you’ve not had a positive experience with us and really value the time you’ve taken to share your feedback.

We would like to help resolve your concerns and ask that you kindly email us on contactus@sknclinics.co.uk so we can look into your individual experience in more detail.

We look forward to speaking to you and hope we can work together to find a positive resolution.

Kind regards,
Sk:n team Amanda

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Was able to carry out procedure same day as consultation. Very professional.Easily contactable if you have any queries

July 20, 2023
Unprompted review
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Helen,

We are so pleased to hear you had a good experience and results at our Epsom Clinic and that the team are doing such a good job.

We do hope you continue to enjoy your skin journey.

Kind Regards,
sk:n team Donna

Rated 5 out of 5 stars

Outstanding Team!

The team at the Epsom Sk:n Clinic are honestly amazing. I’ve been getting treatments there for a couple of years and I honestly wouldn’t go anywhere else. Lina has been doing my laser hair removal and she has been so warm and friendly, always making sure I feel comfortable and explaining each step - I’ve never been made to feel any question is too silly. Every member of the team I’ve encountered have been so friendly and approachable. The results of my treatments have been amazing and I cannot recommend this facility or the team enough! An easy 5*s from me!

May 14, 2023
Unprompted review
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Hannah,

Thank you for sharing your experience. We are so pleased that you’ve had such a positive experience with our Espom clinic.

We look forward to seeing you back in clinic soon.

Kind Regards,
sk:n team Amanda

Rated 5 out of 5 stars

Quick and professional as expected

Quick and professional as expected. Not cheap and not completely painless though, also as expected!!
A wart appeared near my lip. The NHS waiting time was many, many months. This was a quick but quite expensive solution.

January 5, 2023
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Roger,

Thank you for sharing your experience.
We are so pleased that you’ve had such a positive experience with us.

We look forward to seeing you back in clinic soon.

Kind Regards,
sk:n team Donna

Rated 5 out of 5 stars
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Mrs Tyagi,
Thank you for sharing your experience.
We are so pleased that you’ve had such a positive experience with us.

We look forward to seeing you back in clinic soon.

Kind Regards,
sk:n team Amanda

Rated 5 out of 5 stars

Great facial

Great facial, very clear skin afterwards. Lovely girl who did my facial, very thorough !

October 20, 2022
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Emily,

Thank you for this wonderful review, we are glad to hear you have had a positive experience.

We do hope to see you back in the near future, thank you for choosing sk:n.

Kind Regards,
sk:n team Amanda

Rated 5 out of 5 stars

Great experience from start to finish.

Great experience from start to finish.
Booked my consultation online and got my appointment within a week.
Dr Torkan Hirbod put me at ease instantly and explained how she would perform my procedure which was quick and virtually painless. Have yet to see complete healed results but was told I could contact anytime if I have any concerns. Great experience and would recommend!

September 15, 2022
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Tracey,

We’re thrilled to hear about your wonderful experience in our Epsom clinic.

Thank you for sharing your feedback.

Kindest regards,
sk:n team Donna

Rated 5 out of 5 stars

Lovely and friendly staff

Lovely and friendly staff, great service as always

September 9, 2022
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Rasa,

We’re thrilled to hear about your wonderful experience in our clinic.

Thank you for sharing your feedback.

Kindest regards,
sk:n team Amanda

Rated 5 out of 5 stars

I booked an appointment as I had a skintag on my face

I booked an appointment as I had a skin tag appear on the side of my face within the last 12 months.
The initial booking through the call centre was very professional and helpful and I was given an appointment at Epsom.
From the minute I arrived I felt very relaxed and it was very professional.
I was very surprised to hear that they could sort my skin tag out whilst I was there!
It was all very quick and stress free and when I left I was so happy to have had it sorted and no longer did I have to worry about the skin tag on my face.
I cannot recommend them high enough!

August 8, 2022
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Stuart,

We are so pleased to hear you had a good experience and results at our Epsom Clinic and that the team are doing such a good job.

We do hope you continue to enjoy your skin journey.

Kind Regards,
sk:n team Amanda

Rated 4 out of 5 stars

Good service

Good service despite returning for same procedure again (and paying full price).

July 10, 2022
SK:N - Epsom logo

Reply from SK:N - Epsom

Dear Andy,

Thank you for this wonderful review, we are glad to hear you have had a positive experience in our Epsom clinic.

We do hope to see you back in the near future, thank you for choosing sk:n.

Kind Regards,
sk:n team Amanda

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