Skoup Reviews 

1,362
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, often highlighting the efficiency and ease of the waste disposal process. Many people appreciate the competitive and fair pricing, finding it much cheaper than alternatives. The staff are frequently described as friendly, polite, and efficient, often going the extra mile. However, some people mentioned issues with the booking process and collection reliability. Customers reported collections being rescheduled or cancelled without notice, drivers not turning up, or failing to collect all items. There were also instances of poor communication, with drivers not knocking or staff providing incorrect information.

What people talk about most

Service

Consumers find service to be positive, with many reviewers praising the politeness, friendliness, and... See more

Staff

People report positive experiences with staff, highlighting their friendliness, politeness, and efficiency.... See more

Price

Clients share positive opinions on price, frequently describing them as affordable, cheap, and unbeatable.... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with many customers finding it simple, quick,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing efficient and hassle-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever using these guys - you know what they are the greatest. Told them 5 bags, £13, general rubbish, came quick and easy, no hassle. Absolutely outstanding prices - this company understan... See more

Rated 5 out of 5 stars

Great customer service after I'd filled in my order wrong. On correction the window of anytime between 7am to 7pm collection was narrowed to 12-7pm by customer service...but they came at 8 20am! Th... See more

Rated 5 out of 5 stars

After a major clear out, I had a quantity of rubbish bags to dispose of. I booked the service online which was straightforward and hassle-free. The driver was pleasant and polite. He called to let me... See more

Rated 5 out of 5 stars

Used man with a van for rubbish removing. Brilliant service from Mark and Paul (West Midlands) texted to confirm time for collection, turned up on time and took everything away and cleaned up my drive... See more


Company details

  1. Garbage Collection Service
  2. House Clearance Service
  3. Waste Management Service

Information provided by various external sources

With Skoup you have three options: skip hire, man and van waste removal service or bagged waste collection. Whatever works for you - works for us. Simply enter your postcode at Skoup.co.uk and effortlessly book online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,362)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Value

My only Regret is that I have not found Skoup before Spending hundreds of pounds to get my bin bags removed. Website is very easy to navigate. Priced really well, love the different bundles. I put my bin bags out the night before and it was gone by 10.30. Will use from now on. Thank you.

August 23, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

It was easy to do

It was easy to do, the driver called shortly a before arrival and just took everything away

August 23, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Booked slot 7am- 1200. Driver here at 0745 Everything gone by 0800. No noise or disturbance. All cleared. You would not know anything had been there. Many thanks.

August 19, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Efficient timely service

From start to finish the service was excellent. I was kept informed throughout. The collectors were polite helpful and efficient

August 8, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 1 out of 5 stars

They did half the job

They did half the job, turning up with a smaller van to only collect half the rubbish. The guy was very apologetic and said he would have notmally taken it, but "they had a smaller van". I think it was rental.

Spoke to the office afterwards, but apparently our rubbish was over the weight limit anyway, so we would need to rebook and pay more. I've asked for the weight ticket. Also they hadn't taken the rubble which is much harder for us to dispose, as there is a limit at the local dump.

Pretty poor consumer experience.

July 13, 2023
Unprompted review
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Reply from Skoup

Good afternoon
We are really sorry to hear you are not satisfied with the service you have received as outlined. We will ensure that this is investigated fully. If however, you could provide us with the Skoup order number via email to enquiries@skoup.co.uk. we can look into supporting you with the information you require. We appreciate you have taken the time to review and all comments whether positive or negative help the team to work towards an excellent experience for all our customers
Best wishes
Skoup

Rated 5 out of 5 stars

Does exactly what it says on the tin

So helpful. Such a user friendly service. Great staff. Totally hassle free. Actually invaluable. The chap that came to my office is just brilliant and so helpful.

June 28, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 1 out of 5 stars

What is this, a van for ants?

Booked a full van collection (equal to approximately 16 washing machines apparently) to pick up waste from a house renovation. So much rubbish was left. Even if they filled the van (which I’m really not sure they did, I don’t think I had around 16 washing machines worth of stuff, and definitely not 32 washing machines worth of stuff), there was no announcement that they’d arrived, no warning that they wouldn’t be able to take everything, and a follow up email claiming “Nothing to see here! Your unwanted stuff is now gone.”, which just annoyed me more. Before, I had one big pile of rubbish so at least it looked intentional, but I was left with patchy bits strewn around so it looks worse than before they came. Would really have appreciated a message saying they couldn’t take everything before they started (which, given the amount of stuff that was left, they had to have known) and asking how I’d like to proceed, or a message with a photo of the van filled, giving me the option to book another collection to have the rest of the waste removed… Now, I’m left in exactly the same position I was before, just £220 poorer and with several smaller piles of rubbish. Not happy.

June 26, 2023
Unprompted review
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Reply from Skoup

Good afternoon
We are really sorry to hear you are not satisfied with the service you have received as outlined. We will ensure that this is investigated fully. If however you need to discuss this further, please e mail enquiries@skoup.co.uk. We appreciate you have taken the time to review and all comments whether positive or negative help the team to work towards an excellent experience for all our customers
Best wishes
Skoup

Rated 5 out of 5 stars

Brilliant service and so much better…

Brilliant service and so much better than having a skip!

I have used them several times and it's quick and easy to order and they just come and get it!

June 22, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Highly recommended.

Simon, the gentleman who collected my rubbish was extremely courteous and helpful. This meant a great deal to me as I am disabled and at the moment I can barely walk as my legs are very swollen and bandaged from my knees to my ankles. Thank you.

June 16, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
We will ensure your feedback is passed on to Simon.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Polite, friendly driver quickly cleared the rubbish and left a clean tidy site

June 15, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Cheerful

Cheerful, reliable and on time. Kept me up-to-date when they were arriving.

June 12, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Great service

Quick and easy to book the collection online. Professional and friendly service when the items were collected. Overall, a great experience and I recommend Skoup ✅

June 12, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 1 out of 5 stars

Didn't turn up for confirmed bag colllection. Usually a reliable service...

Usually a 100% reliable service, have been using for years now. However today, rubbish bags not collected as booked and confimed. No communication or updates from Skoup. They can collect bags up to 7pm but when I called to report the problem they close the phonelines at 5pm! Really not impressed this time!!!

June 9, 2023
Unprompted review
Skoup logo

Reply from Skoup

Good afternoon
We are really sorry to hear you are not satisfied with the service you have received as outlined. We will ensure that this is investigated fully. If however you need to discuss this further, please e mail enquiries@skoup.co.uk. We appreciate you have taken the time to review and all comments whether positive or negative help the team to work towards an excellent experience for all our customers
Best wishes
Skoup

Rated 5 out of 5 stars

If I could give 10 stars I would

So refreshing to find a company that lives up to everything they promise. Used Skoup today for the first time for a clearence of carpets and a kitchen in my new house. Ordered a full van as wasn't sure how much room it would need.
Chose a 7am-12pm slot. 11:15 Junior and Ty arrive. Without instruction they courteously reversed up to the garage introduced themselves and asked about what needed clearing.
10mins later and with a nice chit chat about the football the van was loaded... to make it even better Junior said he would speak to his office as the load only used half a van and would see if I could get any money back.
Literally 5mins later a lady called confirming my order would be refunded £54 and an email confirmation followed straight after. I saw on the website this was mentioned but figured it would be a long drawn out process back and fourth with call centres etc.
Honestly... avoid skip hires and all other clearance companies as you simply can't find a more competitive price or beat the service or I recieved today.

May 31, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Great service

A very friendly and helpful man came to pick up my stuff. He called half an hour before to say he was on his way as I had booked the free 7am-12pm slot which was great. Would definitely use this service again.

May 19, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Top all-round service

Collectors called ahead so we knew an exact time. Professional, courteous, efficient and quick. Really great service. This is the second time we've used Skoup's van collection service & would definitely use again.

May 12, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Fantastic service.

Fantastic service.
I had a slight issue finding the service I wanted on the website, one quick phone call later, with a very helpful guy, and I was all booked.
Collection was prompt and no mess was left behind. 100% happy with the service and the price.

May 10, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

So easy

So easy. I don't drive so can't easily get to the tip. Will use their man with a van service next to get rid of some bulky items. Highly recommended.

May 2, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

A great service

A great service. Polite, friendly and very efficient team. Will definitely use them again, and recommend to friends.

April 13, 2023
Unprompted review
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Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

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