Skoup Reviews 

1,362
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, often highlighting the efficiency and ease of the waste disposal process. Many people appreciate the competitive and fair pricing, finding it much cheaper than alternatives. The staff are frequently described as friendly, polite, and efficient, often going the extra mile. However, some people mentioned issues with the booking process and collection reliability. Customers reported collections being rescheduled or cancelled without notice, drivers not turning up, or failing to collect all items. There were also instances of poor communication, with drivers not knocking or staff providing incorrect information.

What people talk about most

Service

Consumers find service to be positive, with many reviewers praising the politeness, friendliness, and... See more

Staff

People report positive experiences with staff, highlighting their friendliness, politeness, and efficiency.... See more

Price

Clients share positive opinions on price, frequently describing them as affordable, cheap, and unbeatable.... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with many customers finding it simple, quick,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing efficient and hassle-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ever using these guys - you know what they are the greatest. Told them 5 bags, £13, general rubbish, came quick and easy, no hassle. Absolutely outstanding prices - this company understan... See more

Rated 5 out of 5 stars

Great customer service after I'd filled in my order wrong. On correction the window of anytime between 7am to 7pm collection was narrowed to 12-7pm by customer service...but they came at 8 20am! Th... See more

Rated 5 out of 5 stars

After a major clear out, I had a quantity of rubbish bags to dispose of. I booked the service online which was straightforward and hassle-free. The driver was pleasant and polite. He called to let me... See more

Rated 5 out of 5 stars

Used man with a van for rubbish removing. Brilliant service from Mark and Paul (West Midlands) texted to confirm time for collection, turned up on time and took everything away and cleaned up my drive... See more


Company details

  1. Garbage Collection Service
  2. House Clearance Service
  3. Waste Management Service

Information provided by various external sources

With Skoup you have three options: skip hire, man and van waste removal service or bagged waste collection. Whatever works for you - works for us. Simply enter your postcode at Skoup.co.uk and effortlessly book online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,362)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service - Surprisingly, way cheaper than my local clearance businesses. Good communication and a very swift and professional clearance - would definitely use again and recommend to friends & family

Paul H

December 16, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

Fantastic Service!

The job was to be started between 12 and 7pm however Mark called about 11:40 and said he was on his way.

Mark was professional and careful of the flat interior when taking out heavy bulky items.

Would use them again.

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible service

They rearranged the day of the pick up 3 times and only let me know after 1pm each time. When they eventually did come to pick it up they only sent one man who called me at 6am to ask what he was collecting (even though if specified and sent pictures) to pick up a 7ft sideboard which I needed to be enlisted to help put it into the van even though the website states they’ll do all the lifting and send a 2 man team to jobs that need it. I’ve complained as I feel like I did half the job for them but they tell me that’s just how it is and fobbed me off with a poor apology. Do not use.

December 7, 2023
Unprompted review
Rated 1 out of 5 stars

I honestly usually don't complain as I…

I honestly usually don't complain as I also work with the public and I understand that usually is b=very difficult. However I have Ordered a full van same day online for an emergency clearance from a business that needs to be handed over to new owners tomorrow, they took a payment straight away, and I received a confirmation of collection between 7AM-7PM and at lunch time I received an email from an advisor to just say they cant do it today and will only do it on Monday, without even calling me or offering a refund given they can't provide the servicing they are advertising, and as it was meant to be a same day collection for a reason. I have tried to call customer service less than an hour after and the offices are conveniently closed. There is also no option online to request a cancellation or refund. Really bad service!

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

No fuss

No fuss. Came at the correct time and took away all booked items (fridge, freezer etc) and extra items to make up a half load.
Polite and quick.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Unwanted Garden & Office Items

What a fantastic service provided by Skoup. They gave a 12 hour time period and were here by 7am to uplift all of our unwanted items before our office was even open. I had initially asked for some items to be uplifted but was able to email using my order number to add more items

I would definitely use this service again !!!

I highly recommend this company.

November 7, 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 1 out of 5 stars

Wish I could leave zero stars

Wish I could leave zero stars. Awful experience start to finish. Avoid.

October 25, 2023
Unprompted review
Skoup logo

Reply from Skoup

Good Morning,
We are really sorry to hear you are not satisfied with the service you have received. We will ensure that this is investigated fully. We appreciate you have taken the time to review and all comments whether positive or negative help the team to work towards an excellent experience for all our customers.
Best Wishes
Skoup

Rated 1 out of 5 stars

False advertising.

We ordered a Full Van which supposedly holds up to 800kg of waste. Our builders estimated that what they put out to be collected would have weighed around 600kg max. It was honestly laughable how little of the waste the driver took - the van at the end was a quarter full yet apparently the limit had been reached. The pick up was on Saturday 3pm yet the waste was taken to the depot and weighed on Tuesday morning which magically came to 840kg. Conveniently Skoup couldn't provide a picture of the van just before it was weighed so who knows what was added on from Saturday to Tuesday. Very poor experience which left us with a bigger headache than what we began with.

October 14, 2023
Unprompted review
Skoup logo

Reply from Skoup

Good afternoon
We are really sorry to hear you are not satisfied with the service you have received as outlined. We will ensure that this is investigated fully. We appreciate you have taken the time to review and all comments whether positive or negative help the team to work towards an excellent experience for all our customers.
Best Wishes
Skoup

Rated 5 out of 5 stars

Great communication from the company…

Great communication from the company and from drivers/collection guys Paul and Luke on the day. Very polite, mindful and friendly service. Would use again and definitely recommend this service.

October 17, 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
We will ensure your feedback is passed on to Paul and Luke.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Amazing service

Amazing service. Back issue has meant I could not manage to get some heavy things into the car and to the tip. Guy who came was just so incredibly nice. So thank you for such a superb service.

October 9, 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it and will pass your feedback on to the driver.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Great service!

Prompt, friendly and efficient. Good value for money, would definitely recommend.

September 22, 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Great service

Great service, reasonable price. The gentleman that picked up the stuff was a credit to the company.

September 15, 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it and will pass your feedback on to the driver.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

Professional, affordable, and prompt service

Carl from Skoup was prompt, incredibly friendly, and professional as he helped me carry numerous bin bags from my property to his van. I couldn't recommend their services enough.

September 8, 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it and we will pass your feedback on to Carl.
Hope to see you again soon.
Best wishes
Skoup

Rated 5 out of 5 stars

came promptly took all our rubbish no…

came promptly took all our rubbish no qualms...excellent service will use again in the future...john barnes

September 8, 2023
Unprompted review
Skoup logo

Reply from Skoup

Thanks for leaving us a review, we really do appreciate it.
Hope to see you again soon.
Best wishes
Skoup

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