Skoup Reviews 

Excellent service. Called prior to booking online to obtain information. Fantastic customer service. The day of collection - again excellent communication the night prior and again once collected. I definitely recommend this company and will use again. Thank you all so much.

Excellent. Came when they said; the person collecting was great: helpful and quick. Would recommend.

Quick easy service
Lads are a pleasure to deal with .

Skoup is quick efficient and very good prices

A really good service, the collector was really helpful and professional.

Very friendly and quick, easily job done! Guys came within stated time and removed bulky sofas without any hassle through the doors into vans. Jobs was arranged at very short notice and very fairly low priced too. Very happy with the service.

I had to change my date for the removal of black bags at very short notice. This was done very quickly and smoothly. l

Excellent service, exactly what we needed very competitive pricing. I requested a full van to remove furniture and household items even paid the additional £20 to remove a Mattress which is a really good price. Really happy how smooth this went!!

The whole process from booking to collection was excellent and very fast. The prices are extremely competitive and my collection was made by a polite and friendly member of staff. I will definitely be using the service again and have already recommended you to my daughter.

Was excellent service, found Skoup online after me refusing to take the stuff to the tip because of the spiders and not wanting them in the car. Booked them and naturally then looked at the reviews. Was slightly sceptical after reading a few negative but the service was far from it. They called in the morning to say they were just over an hour away, I explained that I might have a bit more than what I booked for just to give a heads up but I said I didn't mind paying the extra if they were able to take it, was told don't worry, we'll see when we get there and sort it then. They came in the timeframe they said they would and managed to get everything in the van, turns out I did book the right load! There was a bit of spillage from a lawn roller (not their fault, was a dodgy cap on it) which bless them they cleaned up the best they could without having access to a brush (so sorry!) even rang me to say what had happened. It was easy, service was excellent and will certainly be using again if I have anymore rubbish that needs removing (I'm sure there will be!) 5 stars all round :)

I ordered and paid. Got an email confirming my pick up of 4 bags of domestic waste would be collected the next day. I left instructions that I would put the bags out on the pavement outside or house. When I came back from work at near 6pm they were still there and the office was shut. I had to put the bags back in the bin so they wouldn't be opened by rats and cats etc. There was no mention of anyone needing to be home.
Update the Saturday I complained and apparently "they ran out of time".
So I'm waiting until Monday now.
Hopefully they can fit me in, or at least leave a message.
Not impressed.
Update: 8 sept.
I gave them the answer to their generic feedback for complaints.
I rang again very upset on Monday morning and it was collected.

Lucy was amazing absolutely made my morning; great chat and and great energy in passing instructions on for my collection and a general chitchat. The collection was straight forward and my collector was lovely. Will have this company on speed dial to help with the rest of my move.

Great service, friendly customer service team and all very smooth. Have used Skoup a number of times and each time has been perfect.

Arranged for collection, they turned up and took the bags from my drive way, only knew they had been as they emailed to tell me it was gone - faultless service on first experience, will definitely use them again.

Stay away from this company. Zero interest in actually fulfilling what is promised on the website. The drivers were rude and refused to collect items that were supposed to be taken. We had to argue with them so they would agree to take it. Van was still not full, and we wanted to add a couple of items, but they just drove away despite our asking to wait. Never ever again.

Easy to book (and re-arrange) but also 2 fantastic men taking it away. Not a bad price either

good company to use

Booking was simple. Great. But collection was not simple. Rescheduled twice without reason. The first reschedule they said they would prioritise the next day, but didn’t. In fact they didn’t communicate at all that day. Then received email the following morning to say it’s been rescheduled. Again, no reason but they did apologise.

As a first time customer, I’m not impressed and would be reluctant to use them again.

Absolutely amazing service we had Paul and Luke help us today and they were amazing could not have asked for more. Very friendly and efficient