Skullcandy (US) Reviews 

Raffy handled the problem I had with my order very fast and very professionally and was helpful in getting my product reordered. Truly amazing customer service. Overall 11/10 experience would reach out to support again if I ever have another issue

Afternoon, I had a good time speaking with Hannah about my warranty experience. She gave me some ideas and suggestions which I will be thinking forward of and will definitely recommend reaching out instead of email if others are to scared to speak up.

Do NOT spend the 35$ on there 2 day shipping your not getting what you paid for and your just spending 35$ on there free standard shipping. I purchased my order on July 22 with 2 day shipping and I still have not received my headphones. And it’s July 27 now making this review.

***update 7/29***
skullcandy replied to this review and said check my email inbox bc they were going to make it right. nothing in email inbox and its been a couple days since their reply to this review. this is just like my first attempt to get help and got ghosted. so they lost another star, now down from 3 to 2. But still kudos to customer service rep number three that I spoke with that resolved my missing item and the prompt and documented communication, she gets a 5 star still, just her though.

lesson learned. a good deal is not worth the headache. think after these headphones give out I'll probably go back to my old brand the JBLs.

I placed an order that was missing one of the items. it took until my third runaround from customer service to finally get it resolved. the first rep never even re-order my missing product and I got no further contacts from nor confirmation. the second rep basically made me start the whole request from the beginning again and didn't even bother to look at the previous support ticket/request. if i could give a zero star i would.

the only reason why I giving three is my last rep was the best. she gets a 5 star. but as a company that avg out to a 3 star, only because of her. I've been in retail customer service for 12 years and the first two reps are literally the worst. the last rep heard my concern and looked up my support ticket and researched what was or was not done. after everything was resolved I even got an email confirmation of our conversation. I hope someone from skullcandy actually read this. my last rep is the only reason that I even reorder my headphones and not straight up wanting to return everything and 96 your brand from my house.

they understood that my package was a lost cause aka lost in transit and was in a shipping loop.

they did a reorder and fixed the address for the new order so now ill finally get my 2 SkullCandy Crusher Evo

thankyou very much! please give the person I worked with a pat on the back and a free pair of headphones cause they deserve it!

Their customer service doesn't seem to exist anymore. Tried contacting them, but was bot blocked. Apparently they no longer do emails.

Team responded quickly and resolved my issue

If I'm not badly mistaken this name. Yeah, I talked to his name was Kevin and he did an excellent job, so I recommend him at least you the 3 day pay vacation. If not, the promotion or week pay vacation, I was throwing him stats. Like bigger millimeter drivers. Which one sounds the best 25 40s? The 740 game set and then 900 and he was popular. As soon as I could think about something, he might not know he answered as soon as I get that in my mouth i was trying to think of I have a little stack of red. I've got all your specs memorized on all the headphone over the ears. And he knew the answer before he met the whole question out. He's like, yeah, 60 hours without ANC. You know, 40 hours without a and C. And 60 hours with a and C it makes the driver 40 mm. I mean, he knows all dude. He deserves at least a promotions. Or I'd go 3 day pay vacation and a promotion. Just to lay it on the table, he's a really, really good his job.think of questions. He's excellent as the job. You need to have him to be at least a trainer. And get a promotion, if there's anything sounds retarded in here.I'm using talk to text.I'm really gonna good iq, like one seventy one

Easiest company I've ever worked with on a warranty claim. Not to mention the product is awesome! Thank you very much!

Whoever it was lined out weeks of confusion in 10 minutes. Definitely was not some bot. Very thankful for their help in getting me squared away on my warranty claim.

I paid $240 for Crusher ANC 2 headphones and couldn’t even skip or go back a track from the headphones. There was no indication of how to do it, and the controls didn’t work as expected. Basic media controls should work immediately on a premium set of headphones without forcing customers to troubleshoot apps, settings, or firmware.

It was fast and easy and they were able to solve my issue

I've been a fan of Skullcandy for practically my whole life, I was wearing their wired earbuds in middle school. Crusher's are the most "fun" headphones ever, especially the newer 540 model. And I've always had positive experiences with their customer support. Andrie from Customer Experience was particularly helpful, they really went above and beyond in assisting me and they were very kind and quick to respond to emails. Skullcandy is one of the very few brands that I genuinely love and I'm happy to recommend them.

The ai helpbot was unable to recognize the name of my ear buds, but hanna helped me quickly and efficiently. She's good at her job and I appreciate her.

⭐⭐⭐⭐⭐ Exceptional Customer Service from Hanna R. at Skullcandy

I cannot say enough good things about Hanna R. and the customer support team at Skullcandy Canada

Hanna didn't hesitate for a second to go above and beyond to keep a loyal customer happy. My package was lost by Canada Post, and despite the situation being completely outside of Skullcandy's control, Hanna took ownership of the issue and made sure I was taken care of. While Canada Post wouldn't stand behind losing my package, Skullcandy stepped up and honored the rebate anyway.

That level of customer service is rare these days. It's one thing to sell a great product, but it's another thing entirely to stand behind your customers when something goes wrong. Experiences like this are exactly why I continue to buy Skullcandy products and recommend them to friends and family.

If more companies operated with the same integrity, accountability, and customer-first attitude that Hanna and Skullcandy demonstrated, things would run a whole lot smoother.

Thank you, Hanna R., for your professionalism, understanding, and willingness to help. You turned a frustrating situation into a positive experience and reinforced why Skullcandy has earned my loyalty.

10/10 customer service. Highly recommended. 👏🎧🔥

I ordered two identical items and only received one.
When I brought it to Skullcandys attention they made me somehow prove their mistake then told me they would investigate it, which would take a few days, then get back to me.
Im a returning customer but won't be again.
They made a mistake, which is human and forgivable, but how they didn't handle it was absurd and distasteful!
I paid for items I didn't receive! Made I'm the exception but even if that's the case a simple correction could have kept me a customer for life.
SKULLCANDY DOESN'T CARE about the customer or their despicable customer service... THEY JUST WANT YOU TO GIVE THEM YOUR MONEY AND SHUT UP.
Even if they do end up admitting their mistake, correcting it and sending me the item I've already paid for I'll still give two stars for the careless way they tried to make me feel like I was lying.
USE A COMPANY WITH INTEGRITY... NOT SKULLCANDY

They are awesome really nice team they have and really good support I really love being part of skullscandy Custumer!!!

Absolutely the Best Call Operator, he made my whole week and the next one too!! Top Natch Customer Service!!! Thank u Skullcandy u did perfectly choosing Raffy!! 🤍

When a company does not properly support their active product line with replacement parts etc you have to not support pieces of shite like that.
Only loss of business will cure ignorant ceos

When you don't provide part and replacements for your active production line that is saying we don't care about out customers and they can go eff themselves.

So this excustomer says no eff you I will go to your competitor from now on.