Skullcandy (US) Reviews 

Bought the Skullcandy Crusher ANC2 at Best Buy for $255.59 and omd... the bass is INSANE. They are one of the best headphones with the best bass you can ever find. Highly recommend these!!

Erwin F. Was wonderful! Erwin was patient and understanding! He was quick with helping me and efficient!

Possibly the worst experience I have ever had attempting to return an item. I ordered headphones for my son for Christmas and received a wrong item of lesser quality from Skullcandy. I have called three times in the past two days waiting for over an hour two of those times to speak to someone. I was given the complete run around and was flat out lied to. I have yet to receive the return shipping label that they said they emailed me yesterday .. i called again today to ask them for the return shipping label and was told that I hadn't received it yet because I never sent a photo of the wrong product I received even though I was never told to do so yesterday. I honesty am starting to believe they purposely sent the wrong item because they thought they would get away with it. I truly feel like this company is a total scam… i would not recommended ordering from them ever. They have $160 of my money and have done zero to resolve their error.. they be should totally ashamed and embarrassed. Dealing with their customer service is a total nightmare.. do yourself a favor and DO NOT order from them!

Update: It is now 3 full days since I first contacted Skullcandy customer service. I have yet to receive a return label or communication from them on how to remedy their error!!!! I bought a product, received the wrong product, and Skullcandy refuses to remedy it! This is so baffling from such a large company!!

Raffy was very personable and helpful when I called about the shipping delay for my Skullcandy product. I hope if I ever have to call about another issue that I can speak with him again! 10/10 experience.

I ordered to the wrong address and submitted a ticket almost immediately after, but despite that the availability of support to fix the issue was next to none. I recommend ordering Skullcandy products through other means that have better protections to your deliveries

To: Erwin F| Skullcandy Customer Rep:

I just wanted to take a few minutes out to thank you for all your help the other day getting my skullcandy account and order in a good place.

I am currently waiting for my headphones and appreciate your help on the products and providing me with some recommendations. I have been a long time owner of Skullcandy products and continuously make skull candy my product of choice not only for the performance but the excellent customer service and understanding of what I need and making sure I am happy I decided Skullcandy.

Let me tell you that you did a great job developing this partnership with me and assisting me with my order. I think back to other purchases and hope I work with you again when I purchase my ANC products.

Please keep up the good work and continue using your personal touch for your Skullcandy customers.

We appreciate it and will think of skullcandy on their next purchase

Support is helpful and professional, thanks to Diem. My issue didn’t bounce back and forth, and resolved quickly. I’ll keep be loyal customer.

Using the 24/7 chat bot was difficult because i had an issue that could only be resolved with an assistant, however once I got in touch I had lovely service and amazing help in solving my issue.

Amazing service and understood the situation.

I took advantage of the Black Friday deal online and got an additional discount from Skullcandy via email after putting the Crusher ANC 2’s in my cart. I have to admit, I was a little concerned when 5 days had passed and I still had not received a tracking number. Customer service responded to me right away reassuring me that my order was being processed. True enough, it was and I received tracking soon after. The product arrived within 48 hours after receiving tracking. I obviously ordered the Crusher ANC 2’s and I am extremely satisfied with them. If you are on the fence about purchasing these….do yourself a favor and go ahead and get them. You will not be sorry.

From what I heard the products are good can’t confirm though as they don’t even ship out my order been 5 days no updates and support won’t answer tickets at this point quality is not worth the hassle excelent product horrible brand

Dreadful company. NO way to get in touch with anybody regarding problems, seems they couldnt care less about their customers. A generic response from them will surely follow this review of "Please contact us at contact.skullcandy.com blah blah blah", but thats precicely the place where they completely ignore you. Shouldnt have bought from them, and i wont be ordering in the future; better brands out there that actually have a basic level of respect for their customer base.

Listened very carefully and helped me with the situation perfectly!! This was my first time ordering from skullcandy and he made my purchase process run smoothly!

UPDATE: I am changing my review of Skullcandy. Skullcandy not only shipped out new headphones, but didn't charge me for the replacement pair once they received my return. My Granddaughter was not able to use these on her trip, but at least I will have her Christmas present. Even though it was work on my side to repackage and take to UPS and pay to print, as I do not have a printer, Skullcandy made up for this inconvenience by not charging me for the second pair. The second pair has arrived, it was still in a bubble package, which alarmed me, but the box was not crushed this time. Thank you Skullcandy. Ordered EVO CRUSHER headphones from Skullcandy. The headphones were for my granddaughter so that she could have headphones on the airplane. It was to be an early Christmas present. The headphones are packaged in a "cereal box" type packaging from Skullcandy. They sent them in a bubble envelope. The headphones were crushed. I had to send back and now my granddaughter will not get her headphones. Still no refund, but have tracking on the return slip they emailed to me. You would think that this company would care about the packaging of their products and their customers. Very disappointed. Their mistake became my work.

The customer service in the chat was on point knew what he was talking about and got me my answers extremely fast

I am a happy Crusher Evo owner. I kept in touch with Skullcandy Customer Support to understand if my beloved Crusher Evo Headphones were compatible with a specific DAC, and in short time I received the ok. What more to say ? Great Stuff and Great People out there !! As we say in Italy: BRAVI !!!

Erwin F was extremely helpful with my issue and made the return process so easy! Great Job Erwin!
Many thanks!

To start with I like Skullcandy Headphones, I've had many over the years, My problem is with my recent experience. Back around 10/12/2025 my Method 360 fell apart in my ear. The glue failed holding it together. Accidents happen. I talked to customer service was told to ship them back to them. After a week i was given a rebate for $100 when they now cost $130. Customer service was great and changed the rebate to the $130 with free shipping so i wasn't out of pocket. This is when the issues started. I placed an order on 10/22/25 for a replacement. I waited and waited until 11/4 when i was finally told after talking with customer service a few times that my order had mysteriously been canceled and no one knew why. Bummer. I was given a new discount code and told just to order it again. Placed a new order that same day 11/4 and waited, checked with customer service a few times and was told it was still coming. Until finally on 11/19 they admitted that mysteriously this 2nd order had been cancelled again. I was given a 3rd code and told to just order it again. When I asked if i could get any assurances that the order would actually be completed or expedited for the inconvenience I was told to allow 4-5 days for processing and that was it. I would have liked to just send this in an email but the only way I could find other then the online chat to talk to skullcandy is by leaving a review. Like i started with I like Skullcandy but this whole experience has definitely frustrated me

Update.After posting this I was emailed by customer service and they both apologized and let me know that my newest order has shipped and provided a tracking number.

I used "crusher" headphones for 4 months straight with no let off (yes I slept with them also) and they still work as they should.

They have stood the test of time and for the price they are unbeatable

AMAZING EXPERIENCE. Raffy was super patient and understanding. He deserves a raise or promotion. You are lucky to have him.