Hey out there! In the past, I’ve had a average success with Skullcandy earbuds, but I have to say the new ones I bought are the best ever for the price and comparable to other end models of similar t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I love the style of the headphones, case and all, and although they may be bulky, they’re a great addition to a key ring. And that fit and bass? oh don’t get me STARTED. the fit is so natural and snug... See more
Company replied
⭐⭐⭐⭐⭐ Skullcandy Customer Service Review I just want to give a big thank you to Skullcandy and their customer experience team. I had an issue with a pair of earbuds I purchased, and they handle... See more
Company replied
I recently purchased the Skullcandy Crusher Evo headphones. I am beyond impressed with the bass quality. They are exactly what I’ve been missing. They sound like a high end car stereo setup with massi... See more
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Company details
Written by the company
We are music you can feel.
Contact info
6301 N. Landmark Drive, 84098, Park City, United States
- www.skullcandy.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 week
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Sold my airpods for method 360 anc
I got the new method 360 anc. Amazing quality and comfort!!! And looks great too!!! I sold my airpods to get these, no regrets!!!!!!
May 31, 2025
Unprompted review
Reply from Skullcandy (US)
Love to hear it! That’s a bold move, trading in the AirPods, and we're thrilled the Method 360 ANC delivered. Great sound, comfort, and style all in one. No regrets indeed. Thanks for making the switch and for the awesome shoutout!
Helped when I thought i couldn't get…
Helped when I thought i couldn't get help
May 30, 2025
Unprompted review
Reply from Skullcandy (US)
Thank you for sharing your review with us. Keep on rockin' Skullacndy!
Update 06/05/2025, I have had few different pairs of your…
I have had few different pairs of your product. My issue is that I have had a pair of Sesh Evos for about a year, They don't have a app to accompany the ear buds, also they don't like to charge in the case, when they do, only one ear bud will connect via bluetooth, takes awhile to get them both paired, then when I get that working they cut out. Was told by support that they were coming to the products end of its life.Deeply discouraged
in wanting to pay for another pair if they only last a year. I've had other products that lasted longer, but always went back to Skull Candy because I loved the brand and products.
I will reach out to your support again as you asked.
6/5/2025
I reached back out to Skullcandy as requested, advised the agent of this review I wrote as per instructions in the response from them and it was a complete waste of time. I tell the agent that I was advised from the response I received to reach out and mention the review, which I did. The agent proceeds to tell me that It was a automated message. I advised him that It wasn't since it mentions my exact issues I am having. The agent didn't try to look up the review until I shared the link with them. He sends me instructions to factory reset my Sesh Evo's. I had advised the previous agent that I had done that and didn't work. So I don't think they must not have the ability to look up past chats. I advised this agent of the same thing. They offer me the 40 percent off a new product. I declined this time as I did the last time. I screen shot this conversation in case they reach out again.
May 30, 2025
Unprompted review
Reply from Skullcandy (US)
Thanks for taking the time to share your experience, and we’re really sorry to hear it’s been such a frustrating one. We totally understand how disappointing it is to have earbuds not hold up the way you expected, especially when you’ve been a loyal fan of the brand. That kind of connection trouble and charging inconsistency can be a real headache.
We hear you on the lack of app support for the Sesh Evo, and it’s fair to expect more longevity. We’re always working to improve both the hardware and the support tools we offer, so feedback like yours genuinely helps us do better.
If you haven’t already, we’d love to take another look at your case and see if there’s anything else we can do to make things right. Please feel free to reach back out to support and mention this review. We’d be happy to revisit your options. Thanks again for sticking with us, even through the rough patches.
One of the best customer service experiences I've had.
The customer service was great. From helping me trouble shoot my issue to helping me make a warranty claim, it was easy and pleasant. Hanna was great and quick with the responses.
My headphone replacement is on the way and I was given a tracking number so I can see when it will arrive.
Overall 5 out of 5 100:
May 29, 2025
Unprompted review
Reply from Skullcandy (US)
Thanks so much for taking the time to leave this review! We're really glad to hear Hanna took good care of you. She’s a rockstar when it comes to keeping things smooth and stress-free. It's great to know your replacement is already on the way and that the process felt easy and straightforward. If you need anything else down the line, don’t hesitate to reach out. Enjoy the new headphones! 🎧💥
Great customer service
The customer service with Skullcandy is outstanding. I reached out for a replacement part and although the company doesn't sell spare/replacement parts they were very prompt and as a good gesture they offered a significant discount towards a new product from their current audio lineup. Very friendly and professional communication.
May 27, 2025
Unprompted review
Reply from Skullcandy (US)
Thanks for the kind words! While we wish we had the option to send individual parts, we’re really glad our team could still help out in a meaningful way. We always aim to treat our customers the way we’d want to be treated, so hearing that the experience felt friendly and professional means a lot. Hope you’re enjoying the new gear, and we’re always here if you need anything down the road!
Raffy Really deserves a raise
Raffy Really deserves a raise. He was very polite, understanding, and knowledgeable of the policy the other representative did not provide accurate information and had me on the verge of no longer purchasing skullcandy products. Raffy changed my entire mood and resolved my issue. I will be a repeat customer because of his service and care.
May 28, 2025
Unprompted review
Reply from Skullcandy (US)
Thanks so much for sharing this. We’re passing this straight to Raffy (and his manager)! We're really sorry you had a frustrating start, but it's great to hear Raffy turned things around. That kind of care and attention is exactly what we aim for. We’re grateful you stuck with us, and we’ll be here whenever you’re ready for your next Skullcandy gear.
Great Customer Service!
Great Customer Service!! Very helpful and kind; listened to my concerns. Very Satisfied. I have not retired my original wire skullcandy and mesh storage case. They will retire with me.
May 28, 2025
Unprompted review
Reply from Skullcandy (US)
This made our day, thank you! We're so glad our team was able to take good care of you. And hearing that your original wired Skullcandys and mesh case are still going strong? That’s legendary. Sounds like they’ve earned a proper retirement someday (but no rush). Thanks for sticking with us all this time!
Great team
Thank you to the Skullcandy team for their support — they truly did a lot to help me. I definitely recommend everyone to try their products, as they are absolutely worth it.
May 24, 2025
Unprompted review
Reply from Skullcandy (US)
We really appreciate you taking the time to leave this review. Thank you! It’s great to hear our team was able to support you and make things right. Knowing you’d recommend our products means a lot to us. If you ever need anything down the road, don’t hesitate to reach out!
Reply from Skullcandy (US)
Thanks for the quick shoutout! We're glad the ordering process was smooth and easy, just how it should be. Hope you're loving the headphones! If you ever have any questions or need support, we're always here to help.
EMREJAZZ from TURKEY
I bought Crusher ANC 2 when I was in US. I was worrying about delivery time. It was written as 5-10 business day on ordering page. But it delivered at 4th day. Perfect..
Now I have a high quality incredible ANC headphones with a 1/3 price than TURKEY.
May 12, 2025
Unprompted review
Reply from Skullcandy (US)
Hey there, thanks for the awesome review! We’re so glad to hear your Crusher ANC 2s arrived ahead of schedule and that you're enjoying them. It’s great to know they're delivering that high-quality sound and ANC performance you were hoping for (and at a great deal too!). If you ever need anything down the line, we’ve got your back. Enjoy the music!
Minor issue with loyalty/reward points…
Minor issue with loyalty/reward points that was very quickly dealt with a rectified by Jerwin.
Excellent customer support matched by awesome headphones 👌👌👌
May 16, 2025
Unprompted review
Reply from Skullcandy (US)
Really appreciate you taking the time to share this! We’re stoked Jerwin could step in and get things squared away so fast. Even better to hear you're loving the headphones. If anything else comes up, we’re just a message away.
I ordered some headphones and a day…
I ordered some headphones and a day after I ordered them they went on sale for $80 cheaper. The company refunded me the $80. The headphones are freaking awesome as well!
May 5, 2025
Unprompted review
Reply from Skullcandy (US)
We're stoked to hear you're loving your new headphones and glad we could make things right with the price drop! We always want our customers to feel good about their experience with us, and it's awesome to know that both the sound and the service hit the mark for you. Thanks for taking the time to share this. Enjoy the music!
From purchase to customer support…
From purchase to customer support response email that listened to feedback. That's why it's a 5 star review.
May 13, 2025
Unprompted review
Reply from Skullcandy (US)
Thanks so much for the 5 stars! We're really glad to hear everything from purchase to support felt smooth and that your feedback was actually heard. That kind of experience is exactly what we aim for, so it means a lot to know it landed. Appreciate you taking the time to leave a review!
Method 360 ANC sound by…
I bought the method 360 ANC sound by Bose in plasma. I love the color, it’s not an orange red color which I was worried about when it was in the mail. Sound quality is amazing, the bass is fire! Definitely sound is by Bose. The earbuds are also loud. I also tested it by taking it to the gym, I ran 3.5 miles with them, was on the bicycle, and used the stairmaster, the earbuds didn’t fall off my ears. Call quality is great too. 9/10. I took a point off because of the case, you have to adjust on which way to open it so you get the correct earbud facing you but other than that, they did a very good job.
May 3, 2025
Unprompted review
Reply from Skullcandy (US)
Thanks so much for the detailed and thoughtful review! We're thrilled to hear you're loving the Method 360 ANC, especially the sound quality and how well they stay put during workouts. That bass really does hit different, doesn’t it? Totally fair point about the case. We appreciate the feedback and will pass it along to the team. Thanks again for rolling with us and taking the time to share your experience!
I’d be nice if they could add a thing…
I’d be nice if they could add a thing for skipping tracks and my right earbud has been refusing to work lately but otherwise I’m very happy with this product and the only other thing is that it starts to slide out after a while
May 3, 2025
Unprompted review
Reply from Skullcandy (US)
Thanks for your honest feedback. We really appreciate it. We hear you on the track skipping and the fit over time, and we're sorry to hear your right earbud has been acting up. That’s definitely not the experience we want you to have. If you haven’t already, please reach out to our support team so we can help troubleshoot or explore warranty options. We're glad you're enjoying the earbuds overall, and we’ll keep your suggestions in mind for future updates.
Jerwin G
Jerwin G. was very knowledgeable, helpful, patient and kind. Thank you!
May 1, 2025
Unprompted review
Reply from Skullcandy (US)
Thanks so much for the kind words! We're really glad to hear that, Jerwin. took good care of you. He’s a great part of the team. We’ll make sure your feedback gets to him! If you ever need anything else, don’t hesitate to reach out.
Constructive info from Raffy
Raffy was great!
More evaluation to come.
I like to listen to the speaker now that he helped me!
He was patient, informative, and encouraged me to call back again if I have more questions.
April 30, 2025
Unprompted review
Reply from Skullcandy (US)
Thanks so much for the kind words! We’re lucky to have Raffy on the team. He genuinely cares about helping people, and it’s awesome to hear he made your experience a positive one. Don’t hesitate to reach out again if anything comes up. We’ll be here when you need us!
Can't speak on the sound quality…
Can't speak on the sound quality because out of two pair of ear buds, neither one have ever even worked from the start. Complete pieces of junk and the company customer service refuses to even help or back up their products.
April 29, 2025
Unprompted review
Reply from Skullcandy (US)
We're really sorry to hear this has been your experience. It’s absolutely not the impression we want to leave. Getting two pairs that didn’t work out of the box is frustrating, and even more so if you felt unsupported when you reached out for help. We do stand behind our products and want to make things right when they fall short. If you’re still open to it, please give us another shot. Reach out at contact.skullcandy.com with your order or warranty info, and we’ll make sure your issue gets properly looked into. Thanks for speaking up. We know your time and trust matter.
Thank YOU for supporting YOUR products
Thank YOU for supporting YOUR products! Skullcandy rocks! Hanna was absolutely lovely in the customer service department on a return. Her prompt response and aid to my issue was top notch! I have a new pair of earphones on the way that I couldn’t be more excited about! Thank you so very much! Highly recommend to anyone :0]
April 22, 2025
Unprompted review
Reply from Skullcandy (US)
Thank you so much for the kind words! We’re thrilled to hear Hanna took great care of you. She’ll be stoked to know her help made a difference. Enjoy your new earphones, and thanks again for sticking with us. You rock! 🤘
Always great products which Skullcandy…
Always great products which Skullcandy stands behind. I've ordered a couple of time directly off their website and the process is simple and efficient. Thank you!
April 23, 2025
Unprompted review
Reply from Skullcandy (US)
Thanks a ton for the great feedback! We're glad to hear your experience ordering through our site has been smooth and hassle-free. We’re proud to stand behind what we make, and it means a lot to know it’s noticed. Appreciate the support! 🙌
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