Sky - 22 Castle Lane, Belfast Reviews 

Very happy from Louise ‘s service and kindness.

Jerod,was extremely helpful. Sorted out complex issues with professional knowledge and humour.

Amazing experience from Louise and Andrew lovely team

Jerad was great today!

Helped me with all my enquiries and left me feeling assured I made the right choice with my broadband and tv package. He also gave me great advice on sim and phones which I will be returning to take out in the future. An asset to sky! Thank you

What a joke sky is
Two contracts one cancelled by open reach after trying to ring me once on a landline (we don’t have a phone plugged in) nothing on my mobile which is linked to my account
I was told I had to wait 3 weeks for it to be connected remotely again
Diabolical service from sky
Then when talking to customer service told them I was cancelling my new contact and they answe was ok we will sort this bing now going with smoother provider who can connect sooner and a better deal sky should do better

Once again spent 3 hours on line trying too get my service only to be told it's going to be a long wait then tried to charge me as there was no more data not true it was t let me access it.
Because I cannot access my Sky apps again

Was in the sky store today and had previously had a bit of confusion over the phone with getting a cancellation date to get a new policy sorted. Got help from Ricky who explained everything in detail and helped get us sorted, jack also helped us a bit with what we needed. Was in and out within about 15 mins. Thank yous

Title: Poor support, no real help when it matters
Review:
I’ve been a Sky customer for a number of years and pay a significant amount each month, so I expect a reasonable level of service. Unfortunately, my recent experience fell well below that.
After finally resolving an ongoing satellite issue, I then encountered a problem with my router. I couldn’t clearly read the password printed on the back, so I contacted Sky specifically for assistance — exactly what customer support is supposed to be there for.
I spent a considerable amount of time on the phone, only to be told that I needed to get someone else to help me read the password. That response was both dismissive and completely unhelpful. The whole point of calling Sky was to get support, not to be told to go elsewhere.
To make matters worse, the password I was entering was actually correct, meaning the issue wasn’t properly investigated or understood. It felt like the advisor just wanted to move the problem on rather than resolve it.
For a company charging premium prices, this level of service is unacceptable. I expect proper assistance and accountability when things go wrong, not excuses. Based on this experience, I would struggle to recommend Sky to others and will seriously consider alternative providers.

Very satisfied Jerad and Lynsey were very helpful and worth their weight in gold they were able to sort the mobile connection to my sky app while i was waiting on my new phones by the way Hubby and son are well pleased with their new Iphones both deserve a pay rise

This was our first visit to this store and the attention and assistance we got from Louise
Was superb. She went over and above her
Call of duty and I would not hesitate to call on her again or to recommend her to any potential customer.

Louise was fantastic, sorted us with a great deal and solved all queries
Can’t fault sky, great service always

I got a lot of useful information from Louise. She is a mine of information about Sky products. I also got guidance on how to improve our usage of our Sky services. Simply pick, Louise far exceeded my expectations.

We would highly recommend calling into the Sky store as we always receive the best customer service with Louise whom we have been dealing with for several years, also if you are looking for a new Sky deal you will get the best offers in store pop in and say hello. We always receive a warm welcome.

Jared and Lyndsey are fantastic, products and services explained so clearly and the info was really helpful
Cannot be happier

Excellent customer care from Louise outstanding patience with me explained everything brilliantly I would highly recommend this store to others

Great service thanks so much Appreciate your help

Sky as a company are by far the worst I’ve had to deal with . I raised the initial query and complaint on the 31.01.2026 due to the condescending nature in which a sky employee spoke to me . I have since spent approximately 4 .5 hours on the phone to them speaking to numerous different call handlers siting the same reasons to every handler with no improvement in my service .

Raised a complaint and I have had no feed back regarding the complaint as well as broadband service not performing as advertised . I have been promised 4 call backs from managers who haven’t even attempted to call me only to change the notes on the system to state that they have called but I didn’t answer . No voicemail message has been to left and I have offered up my phone records as proof to show no such calls had been made .

Will be escalating this further to the ombudsman due to the complete incompetence overall .

Took over 5 calls no help and just pass you over to the next problem or customer service who don't help as thay only know how to read a script and then pass you on then to top all that still not fixed but just say pay more to for your service