Jared made it such an easy experience, we were having trouble at first but he kept our numbers and called us once everything was sorted. Fantastic help and couldn’t recommend enough!
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Excellent Customer Service – 100/100 ⭐⭐⭐⭐⭐ I initially spoke to a customer service advisor called Mikhail, but unfortunately, I did not feel that my matter was handled professionally or that I re... See more
What a joke sky is Two contracts one cancelled by open reach after trying to ring me once on a landline (we don’t have a phone plugged in) nothing on my mobile which is linked to my account I wa... See more
Company replied
Once again spent 3 hours on line trying too get my service only to be told it's going to be a long wait then tried to charge me as there was no more data not true it was t let me access it. Because... See more
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Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Sky Shop, 22 Castle Lane, BT1 5D8, Belfast, United Kingdom
- 02895 510580
4.0
Great
25 reviews
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Jared and Lyndsey are fantastic
Jared and Lyndsey are fantastic, products and services explained so clearly and the info was really helpful
Cannot be happier
April 12, 2026
Unprompted review
Excellent customer care from Louise…
Excellent customer care from Louise outstanding patience with me explained everything brilliantly I would highly recommend this store to others
April 11, 2026
Unprompted review
Great service thanks so much Appreciate…
Great service thanks so much Appreciate your help
March 1, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sky as a company are by far the worst…
Sky as a company are by far the worst I’ve had to deal with . I raised the initial query and complaint on the 31.01.2026 due to the condescending nature in which a sky employee spoke to me . I have since spent approximately 4 .5 hours on the phone to them speaking to numerous different call handlers siting the same reasons to every handler with no improvement in my service .
Raised a complaint and I have had no feed back regarding the complaint as well as broadband service not performing as advertised . I have been promised 4 call backs from managers who haven’t even attempted to call me only to change the notes on the system to state that they have called but I didn’t answer . No voicemail message has been to left and I have offered up my phone records as proof to show no such calls had been made .
Will be escalating this further to the ombudsman due to the complete incompetence overall .
January 31, 2026
Unprompted review
Reply from Sky - 22 Castle Lane, Belfast
Hi there,
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and disappointment you’ve faced. You should never have been spoken to in a condescending manner, and the amount of time you’ve spent repeating yourself to multiple handlers is unacceptable, especially with no improvement to your service.
It’s also extremely concerning to hear that you’ve had no update on your complaint since raising it on 31/01/2026, and that you were promised multiple manager call backs that never happened. You should always receive transparent communication, and you certainly shouldn’t be left feeling as though records were changed inaccurately or without explanation. I completely understand why this has led you to consider escalating things further.
We’d really appreciate the chance to review your case properly and ensure it reaches the right team. If you’re willing, please reach out to us through one of our dedicated support channels below so we can securely take your details and investigate what’s gone wrong with both your complaint and your broadband service:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
We’re here to help, and we’d really like the opportunity to put things right for you.
Thank you again for your feedback, and I’m very sorry for the experience you’ve had so far. Thanks, Becca.
Took over 5 calls no help and just pass…
Took over 5 calls no help and just pass you over to the next problem or customer service who don't help as thay only know how to read a script and then pass you on then to top all that still not fixed but just say pay more to for your service
March 1, 2026
Unprompted review
Reply from Sky - 22 Castle Lane, Belfast
Hi there,
I’m really sorry to hear about the experience you’ve had. You shouldn’t have to make multiple calls or be passed from one place to another without getting the help you need and I completely understand how frustrating and disappointing this must feel, especially when the issue still isn’t resolved.
We’d really like the chance to look into this properly for you and see what we can do to help get things sorted. If you’re happy to chat with us privately, you can reach us on one of the links below so we can take your details securely and investigate this further:
You can get in touch with us by using these links:
· 📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
· 📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Pearl
Not given what I requested and denied…
Not given what I requested and denied the cancellation of what was proposed within the 24 hour period. Being transferred from one to another only for that person to tell me that what I had just been told was wrong.
February 24, 2026
Unprompted review
Reply from Sky - 22 Castle Lane, Belfast
Hello Angus,
Thanks for taking the time to share your experience with us and we’re genuinely sorry to hear this hasn't been a good one. We understand how frustrating it must have been to feel unheard, passed around, and ultimately denied a cancellation you believed was within the expected timeframe. That’s not the level of clarity or support we want anyone to encounter.
We’d really like to review what happened in detail so we can put things right and ensure you’re not left with unresolved concerns. If you’re open to it, please reach out to us with your order details so we can look into this properly and work towards a resolution.
If there is anything else we can help with then, you can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Jason
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