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Sky - Kingdom Centre, Glenrothes Reviews 

31
•
TrustScore 4.5 out of 5

4.6

Telecommunications Service Provider
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Kingdom Centre, Lyon Way, KY7 5NW Glenrothes, Fife, GB

•
01592 759302

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Rated 1 out of 5 stars

If I could score 0 stars I would. Visited on Saturday afternoon with an elderly relative, who struggles to hear. The gentleman serving spoke fast and soft, showing her no consideration. Was clear that... See more

Company replied

Rated 5 out of 5 stars

Ash was fantastic. Listened to what we wanted then recommended a package to suit. Everything dealt with quickly and efficiently - he’s a credit to Sky

Rated 5 out of 5 stars

Very good customer service from Claire explained everything about joining sky very happy with the outcome to be coming a customer. Claire is a credit to sky and should be given an award for her servi... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Contact info

  • Kingdom Centre, Lyon Way, KY7 5NW, Glenrothes, Fife, United Kingdom

  • 01592 759302

4.6

Excellent

TrustScore 4.5 out of 5

31 reviews

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4.6

All reviews

(31)

10,126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Ash was fantastic

Ash was fantastic. Listened to what we wanted then recommended a package to suit. Everything dealt with quickly and efficiently - he’s a credit to Sky

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

I popped into the centre yesterday (Saturday) with the intention of getting sky tv. I spoke to a female at the stand called Claire she was very professional and her customer service skills are second to none. A absolute credit to the sky team. Keep up the good work and thanks again

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Claire was an absolute great help today…

Claire was an absolute great help today with a very difficult technical issue regarding mobile phone, after being on phone to sky majority of the day headed down to Glenrothes sky retail desk and Claire was able to help after phoning around various departments of sky. Can’t thank her enough, such an asset to the team!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Gary made my experience extremely easy and answered all questions I had during the process of setting up my to package. Would highly recommend.

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

If I could score 0 stars I would

If I could score 0 stars I would. Visited on Saturday afternoon with an elderly relative, who struggles to hear. The gentleman serving spoke fast and soft, showing her no consideration. Was clear that he wanted her out of the way to go about his day. Left her feeling confused and sure what was going on. Didn’t answer any questions or even look at her when she was asking them. Blatantly rude, so we left feeling disappointed and angry

May 16, 2026
Unprompted review
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Reply from Sky - Kingdom Centre, Glenrothes

Hi there Laura,
Thank you for taking the time to share your experience.
I can understand how upsetting and disappointing this must have been for both you and your relative. Everyone should feel listened to, respected, and supported when visiting, especially someone who may need a little extra patience and consideration. From what you’ve described, that clearly wasn’t the experience provided.

I’d like to ensure this is looked into properly so the right feedback is passed on and addressed.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Regards

Lorraine.

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