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Sky - Kingsgate Shopping Centre, Huddersfield Reviews 

118
•
TrustScore 5 out of 5

4.8

Telecommunications Service Provider
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King Street, Kingsgate Shopping Centre, HD1 2QB Huddersfield, England, GB

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01484 429798

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Rated 1 out of 5 stars

Price increases from the 1st April 2026 for a substandard service. Sky are increasing payments by £6 a month which is over the course of the year equals out to over £70 on the yearly bill. I’ve... See more

Company replied

Rated 4 out of 5 stars

Sky TV, Mobile services are fine and I am more than pleased with them. They always find a solution to an issue.. But their Fiber department is another story, they sent CityFiber to install Fiber and... See more

Rated 5 out of 5 stars

Earl has been amazing today he has sorted out my phone upgrade got me a better deal on broadband and has discussed a far better tv package which I will discuss with my wife first , he is very nice wit... See more

Rated 1 out of 5 stars

staff who give sales pitches are way too pushy. you feel unable to say no to anything. would give 0 stars if i could

Company replied

Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Contact info

  • King Street, Kingsgate Shopping Centre, HD1 2QB, Huddersfield, England, United Kingdom

  • 01484 429798

4.8

Excellent

TrustScore 5 out of 5

118 reviews

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4.8

All reviews

(118)

10,650 reviews in the last 12 months

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Rated 5 out of 5 stars

Made a visit to the stand in Kingsgate…

Made a visit to the stand in Kingsgate shopping centre today & was greeted by Earl who was brilliant in sorting everything out I wanted and explained everything clearly i found him very polite which is a rarity today patient,friendly and efficient excellent customer service would highly recommend a visit to Earl for any enquiries or issues you may have. Thank you Earl for all your help today

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

Increase in Monthly Charges for a Rubbish Service

Price increases from the 1st April 2026 for a substandard service. Sky are increasing payments by £6 a month which is over the course of the year equals out to over £70 on the yearly bill.

I’ve just rang them and they told me there’s nothing they can do until 1st April 2026 when the charges come in. I told them I can’t afford this bill and I wanted to cancel but I have to wait to do this.

My TV always freezes and Im getting blank white screens that have been widely documented on the Sky Forums as a Sky Fault and then they are charging me more for a shoddy service.

February 18, 2026
Unprompted review
Sky - Kingsgate Shopping Centre, Huddersfield logo

Reply from Sky - Kingsgate Shopping Centre, Huddersfield

Hi there,

Thank you for your feedback. I'm really sorry to read about your frustration regarding the upcoming price increase from 1st April. We understand how worrying it is when your monthly bill goes up, especially if you’ve already been experiencing service issues.

We also apologise that you weren’t able to make any changes when you called. We appreciate how important it is to review your options when a price rise affects affordability, and we’re sorry this wasn’t handled more clearly for you.

We’d really like to take a look at the issues you're having with your TV. If you can get in touch with us directly, our team will be more than happy to help and work towards a resolution that supports you.

You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts — we’re here whenever you need us.

Thanks, Gillian

Rated 1 out of 5 stars

rude and pushy staff

staff who give sales pitches are way too pushy. you feel unable to say no to anything. would give 0 stars if i could

February 18, 2026
Unprompted review
Sky - Kingsgate Shopping Centre, Huddersfield logo

Reply from Sky - Kingsgate Shopping Centre, Huddersfield

Hi there Audria, I appreciate you sharing your feedback. I’m really sorry to hear that you felt pressured during the conversation — you should always feel comfortable saying no, and our advisors should be focused on listening, not pushing products. Feeling unable to speak freely or express your preferences is the opposite of the experience we want anyone to have, and it’s disappointing that this was how the interaction came across.

We'd really like to take a closer look at what happened so we can understand the situation properly and make sure this is addressed.

You can get in touch with us by using these links:

· 📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

· 📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us

Thanks, Tony

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