Visit website

Sky - The Arndale Shopping Centre, Manchester Reviews 

28
•
TrustScore 4.5 out of 5

4.5

Telecommunications Service Provider
Write a reviewVisit website
Write a review

Location

Switch location

Lower Level, Manchester Arndale, M4 3AQ Manchester, England, GB

•
0161 832 4277

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

At first we gave a Jadir 5* review. However he asked my husband and myself to rate him in front of him and asked us to give him 5*. I ordered a mobile phone it was late in the day on Saturday. He told... See more

Company replied

Rated 1 out of 5 stars

Ordered a new phone with jadir last Saturday, I was told it would be delivered the next day, brilliant, we Will stay in then to take the delivery. It wasnt delivered the next day, had to wait till M... See more

Company replied

Rated 5 out of 5 stars

Quick and easy process. Jedir was friendly and explained the process. First time buying with Sky, threw in the stand for free and vouchers as well! Couldn't have been any easy easier.

Rated 5 out of 5 stars

Jd was wonderful he is the best in sky sale service hope you are going to reward him for that.

Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Contact info

  • Lower Level, Manchester Arndale, M4 3AQ, Manchester, England, United Kingdom

  • 0161 832 4277

4.5

Excellent

TrustScore 4.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(28)

10,388 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

jedir

jedir, helped us a lot today, very happy with how i received help. Very polite and very friendly.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Jedir

Jedir, from Ardnale, Manchester help me a lot. I have been waiting 2 years for my contract with my other provider to expired and Jedir help me with all the process with Sky Internet , he offered me a great deal. Amazing customer service and great professional!!!
Thank you for the support!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5/5

⭐️⭐️⭐️⭐️⭐️ 5/5

I had a brilliant experience with JD at the Sky store in the Manchester Arndale. From the moment we walked in, he was welcoming, knowledgeable, and genuinely helpful. He took the time to explain everything clearly, answered all our questions, and made the whole process really straightforward.

We ended up purchasing a Sky Glass, and we’re absolutely delighted with it. JD made sure we understood all the features and helped us choose the right setup for what we needed. No pressure, no hassle — just great service.

If you’re thinking about upgrading or joining Sky, I’d definitely recommend speaking to JD. Excellent customer service all round.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

At first we gave a Jadir 5* review

At first we gave a Jadir 5* review. However he asked my husband and myself to rate him in front of him and asked us to give him 5*. I ordered a mobile phone it was late in the day on Saturday. He told me that it would come tomorrow (Sunday) however it didn't come until Monday late afternoon. He also said he could save us some money on broadband without any inconvenience and that i wouldn't need an engineer in my property. This hasn't happened. It is now a week later and the open reach guy has come to do the outside work and told us that an engineer will be coming to do the inside work. I need to move my furniture and be in to have the work completed (We only agreed to change as we were explicitly told no engineer inside and no inconvenience). We didn't really need to change the broadband and now our Internet is cutting off and Sky has told us there's nothing they can do. We have to wait until Friday when they finish the installation of the fibre broadband. We're in limbo, all because I fancied a new phone!

March 14, 2026
Unprompted review
Sky - The Arndale Shopping Centre, Manchester logo

Reply from Sky - The Arndale Shopping Centre, Manchester

Hi Louise, thanks for sharing your experience, and we’re really sorry to read how this has played out. You should never feel pressured when leaving a review and we’re concerned to hear that you were asked to give a rating while the adviser was still present.

We’re also sorry that the information you were given about the phone delivery and broadband switch didn’t match what actually happened. You should always receive clear and accurate details about installation needs, and we understand how disruptive it is to prepare for engineer visits you weren’t expecting, especially after being assured none would be required.

Being left with an unreliable connection while waiting for the fibre work to be completed certainly isn’t the experience we want for you, and we apologise for the inconvenience this has caused.
If you’re able to get in touch with your details, we’d be happy to review what’s happened and see how we can support you while the installation is being finished.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thank you again for taking the time to share your feedback,
Claire

Rated 5 out of 5 stars

Ayush

Ayush

Great help today on saving money on broadband and helping me with how to do everything step by step great guy well recommended.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Not given all correct information

Ordered a new phone with jadir last Saturday, I was told it would be delivered the next day, brilliant, we Will stay in then to take the delivery. It wasnt delivered the next day, had to wait till Monday afternoon before it was delivered. Also signed up for super fast fibre Internet, we were told there would be no inconvenience and told that nobody would need to enter the property as it would all be done outside. However, when the engineer came to install the exterior box, told us the engineer doing the connection would need to enter the property to install some interior equipment requiring us to move all the furniture around to allow him access.

March 14, 2026
Unprompted review
Sky - The Arndale Shopping Centre, Manchester logo

Reply from Sky - The Arndale Shopping Centre, Manchester

Hey Kevin,

Thank you for sharing your experience, and I’m really sorry to hear about the inconvenience you’ve faced with both your phone delivery and your broadband installation. This isn’t the smooth, straightforward service we aim to provide, especially when you’ve been given clear expectations that weren’t met.

Your phone should have arrived on the day you were advised, and I understand how frustrating it must have been to stay in unnecessarily and then wait until Monday for the delivery. We’ll make sure this is fed back so we can prevent similar delays for other customers.

Regarding your fibre installation, you should always be given accurate information about what the setup involves. Being told that no one would need to enter your home, only to later find out that interior access and furniture movement were required, is understandably disappointing. We apologise for the disruption this caused.

We’d really like the chance to review what happened and ensure everything is now working as it should. If you can get in touch with our support team, we’ll be happy to look into this further and make sure you’re properly supported going forward.

You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks for taking the time to share your thoughts — we’re here whenever you need us. Thanks, Allan.

Rated 5 out of 5 stars

I have requirement to setup new…

I have requirement to setup new connection and I met Jedir there and he explained all plans.He was really helpful in suggesting us the best plan. Recommend everyone to visit there and meet Jedir. Lovely guy.

March 10, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look