Mark was great and had my broadband package sorted quickly and easily. Everything was explained clearly.
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Was in Union Square a short time ago, which happens to be dog friendly. Approached the Sky Booth with a simple enquiry about whether Full Fibre was available in my area. Before finishing the sent... See more
Company replied
I saw an advert at the booth for sim only mobile deals and asked the Sky rep (think his name was Darren) for more info. He was incredibly friendly and helpful and I decided to go ahead there and then.... See more
Mark was very helpful in getting our tv and broadband, made sure we can get the best deal and package Made us feel very welcome and explained everything we were getting
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
The Atrium, Union Square Shopping Centre, AB11 5PS, Aberdeen, United Kingdom
- 01224 469525
4.0
Great
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Mark was great and had my broadband…
Mark was great and had my broadband package sorted quickly and easily. Everything was explained clearly.
July 29, 2026
Unprompted review
Daryl at Sky pop up in Union Square, Aberdeen
I recently signed up for a new Sky deal at the pop up in Union Square and I couldn't be happier with the experience. Daryl was super helpful, explained everything and got me a really good deal on a new Sky package including a new Sky Glass Air TV. He even wrote down on a bit of paper some helpful hints on what to do when my new TV arrives as I'm not that technologically minded. I'm now paying less, but getting more!
June 6, 2026
Unprompted review
Very helpful
Mark was very helpful in getting our tv and broadband, made sure we can get the best deal and package
Made us feel very welcome and explained everything we were getting
June 2, 2026
Unprompted review
Fantastic service - Union Square, Aberdeen
I saw an advert at the booth for sim only mobile deals and asked the Sky rep (think his name was Darren) for more info. He was incredibly friendly and helpful and I decided to go ahead there and then. He sat me down and put on a film for my two children to watch while I went through the details with him. Very knowledgeable and very helpful throughout. Thank you Darren! (And sorry if I got your name wrong!)
May 25, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Union Square
Was in Union Square a short time ago, which happens to be dog friendly. Approached the Sky Booth with a simple enquiry about whether Full Fibre was available in my area. Before finishing the sentence the ‘advisor’ walked away and said that he’d speak to me when I didn’t have my dogs. Both were under control and on a short lead, no sign of agitation or aggression. While appreciate that not everyone likes dogs, all he had to say was ‘I’ll get a colleague to help you’.
Instead he walked away too the other side of the booth and dismissed the fact I had a legitimate query.
I then asked his colleague who curtly told me ‘No, it isn’t available’
The only time they showed any interest was when I took a photo for this review.
May 8, 2026
Unprompted review
Reply from Sky - The Atrium, Union Square Shopping Centre, Aberdeen
Hi there,
Thanks for taking the time to share your experience. I’m really sorry to hear how you were treated during your visit, that’s not the kind of welcome or support we’d expect when someone approaches us with a simple enquiry. I can understand why being dismissed in that way would feel frustrating and unfair.
Your feedback about the interaction at the stand is important, and it’s something we’d want to understand better so it can be addressed appropriately. We’d appreciate the opportunity to look into this further with you.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Graeme
Great service, friendly and knowledgeable what they're doing
Nae bad at all
May 3, 2026
Unprompted review
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