Great service from James and lorne. Easy to deal with and very friendly. Only issue was that we could not find the stand even after google telling us it was union square. To many places offer sky now... See more
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Lorne was informative and friendly Didn’t try to oversell me just got me what suited my needs at a great price. Highly recommend as he made skys convoluted sales process so easy to navigate
Was in Union Square a short time ago, which happens to be dog friendly. Approached the Sky Booth with a simple enquiry about whether Full Fibre was available in my area. Before finishing the sent... See more
Company replied
I came in with a sim not working and i had been on the phone to skys customer service for hours trying to fix it. 10 minutes in union square and lorne and james solved the problem completely and were... See more
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
The Atrium, Union Square Shopping Centre, AB11 5PS, Aberdeen, United Kingdom
- 01224 469525
4.6
Excellent
24 reviews
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Fantastic service - Union Square, Aberdeen
I saw an advert at the booth for sim only mobile deals and asked the Sky rep (think his name was Darren) for more info. He was incredibly friendly and helpful and I decided to go ahead there and then. He sat me down and put on a film for my two children to watch while I went through the details with him. Very knowledgeable and very helpful throughout. Thank you Darren! (And sorry if I got your name wrong!)
May 25, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Union Square
Was in Union Square a short time ago, which happens to be dog friendly. Approached the Sky Booth with a simple enquiry about whether Full Fibre was available in my area. Before finishing the sentence the ‘advisor’ walked away and said that he’d speak to me when I didn’t have my dogs. Both were under control and on a short lead, no sign of agitation or aggression. While appreciate that not everyone likes dogs, all he had to say was ‘I’ll get a colleague to help you’.
Instead he walked away too the other side of the booth and dismissed the fact I had a legitimate query.
I then asked his colleague who curtly told me ‘No, it isn’t available’
The only time they showed any interest was when I took a photo for this review.
May 8, 2026
Unprompted review
Reply from Sky - The Atrium, Union Square Shopping Centre, Aberdeen
Hi there,
Thanks for taking the time to share your experience. I’m really sorry to hear how you were treated during your visit, that’s not the kind of welcome or support we’d expect when someone approaches us with a simple enquiry. I can understand why being dismissed in that way would feel frustrating and unfair.
Your feedback about the interaction at the stand is important, and it’s something we’d want to understand better so it can be addressed appropriately. We’d appreciate the opportunity to look into this further with you.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Graeme
Great service, friendly and knowledgeable what they're doing
Nae bad at all
May 3, 2026
Unprompted review
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