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Sky - The Broadway, Bradford Reviews 

74
•
TrustScore 5 out of 5

4.8

Telecommunications Service Provider
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Hall Ings, BD1 1JR Bradford, England, GB

•
01274 725833

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Rated 1 out of 5 stars

Sky sold is fast fibre optic broadband amd we paid £150 for the service including movies. We struggled to get Internet it turned out it was between 2 and 19 per second and that they had upgra... See more

Company replied

Rated 2 out of 5 stars

I have has sky tv since the day it was launched ack in 1988/89 I just know when I went to the old electricity board to order it. He told me you are thr first person to sign up for sky. There have been... See more

Company replied

Rated 4 out of 5 stars

Customer service very good but they don't seem to understand the price we are paying can't get reduced contract after being with them from the start when they're are better offers for new customers an... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Contact info

  • Hall Ings, BD1 1JR, Bradford, England, United Kingdom

  • 01274 725833

4.8

Excellent

TrustScore 5 out of 5

74 reviews

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4.8

All reviews

(74)

10,755 reviews in the last 12 months

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Rated 5 out of 5 stars

5* customer service

I visited to get a better understanding of the Sky Glass options. Was dealing with Shazad who gave me a detailed review of options without pushing anything onto me. Reviewed my options and got me a couple of quotes for different packages. Great customer service and made the sign up process very smooth. Advised any issues I can speak to him in the future. Would recommend highly.

February 28, 2026
Unprompted review
Rated 2 out of 5 stars

Still baffled by science

I have has sky tv since the day it was launched ack in 1988/89 I just know when I went to the old electricity board to order it. He told me you are thr first person to sign up for sky. There have been many a change since then as one can imagine. I have never had anything but the entire package. If it in sky then it’s on my tv I ask in time took my broadband to sky also our mobile phone. I has a query regarding a mobile which nos you get put through to India. I had the worst most rude advisor ever. Was shocked as I always go through to India’s now regarding a movie phone. Normally they are pretty nice. You can tell when someone is training but whatever country they come from my philosophy is everyone as to train and I am very patient person. But the call I made a couple of nights ago. That was not the sky I know. He was rude unhelpful and I am not sure I was given the correct information. I will tell sky why. I asked if the iPhone 12 was compatible for the ESIM no I was told but last year that I phone 12 went on an army so how could he buy them abroad

February 24, 2026
Unprompted review
Sky - The Broadway, Bradford logo

Reply from Sky - The Broadway, Bradford

Hello, Marjorie. Thank you for taking the time to share such a long history with us. We really appreciate your loyalty since the very beginning of Sky. It means a great deal to hear from someone who has been with us through every change over the decades, and we’re genuinely sorry that your recent experience fell so far short of the standard you’ve always known.

We understand how upsetting it must have been to speak with an advisor who came across as rude and unhelpful, especially when you’ve always approached calls with patience and understanding. No customer should ever feel dismissed or unsure about the information they’ve been given. We’re grateful you’ve highlighted this so we can look into it properly.

Regarding the eSIM query for the iPhone 12, we’re sorry you were left confused. The information you received doesn’t sound consistent with what you should expect from us, and we agree that clarity is essential when you’re trying to make decisions about your device.

We’d really like to review what happened on that call and make sure you receive the correct guidance. If you’re willing, please reach out to us. You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Matt

Rated 4 out of 5 stars

Customer service very good but they…

Customer service very good but they don't seem to understand the price we are paying can't get reduced contract after being with them from the start when they're are better offers for new customers and pensioners they don't seem to offer you them

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Ali is a credit to Sky

Ali sorted out my deal. He gave me a deal which was cheaper than anyone else and gave me good honest advise. Couldn’t have gone to anyone better. Ali is a credit to Sky. Would recommend everyone to go see him. Thanks Ali

February 13, 2026
Unprompted review

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