Sky sold is fast fibre optic broadband amd we paid £150 for the service including movies. We struggled to get Internet it turned out it was between 2 and 19 per second and that they had upgra... See more
Company replied
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I have has sky tv since the day it was launched ack in 1988/89 I just know when I went to the old electricity board to order it. He told me you are thr first person to sign up for sky. There have been... See more
Company replied
Customer service very good but they don't seem to understand the price we are paying can't get reduced contract after being with them from the start when they're are better offers for new customers an... See more
Good communication from Shak And good service telling us about all the products
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Hall Ings, BD1 1JR, Bradford, England, United Kingdom
- 01274 725833
4.8
Excellent
74 reviews
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Thank you shank for an excellent deal…
Thank you shank for an excellent deal on my sim and tv pack. Thank you for the money saving tips as well
January 27, 2026
Unprompted review
Excellent service got myself a new…
Excellent service got myself a new handset
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Shazad helped me transfer from EE for…
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The best service ever with shazad
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He was very useful and very friendly …
He was very useful and very friendly and d he sorts you out with anything you want with.
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January 24, 2026
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I visited Sky yesterday to upgrade to…
I visited Sky yesterday to upgrade to the new iPhone 17 Pro Max, and I have to say the service I received from Shazad was outstanding. From the moment I walked in, he was polite, patient, and genuinely focused on helping me get the best deal possible.
Shazad explained everything clearly, answered all my questions, and made the whole process smooth and stress‑free. His customer service was exceptional — friendly, professional, and very knowledgeable. It’s rare to meet someone who takes so much pride in their work and treats customers with such respect.
I walked out extremely happy with my new phone and the overall experience. Sky is lucky to have someone like Shazad on their team. I’ll definitely be recommending him to friends and family.
January 23, 2026
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Manier was a great help
Manier was a great help. He was really knowledgeable and quick with his service!
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I had a positive experience with Shazad…
I had a positive experience with Shazad at the stand. He was very helpful and tailored a suitable package for me.
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Shazad helped me switch from.BT was great
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My experience was excellent and I left…
My experience was excellent and I left more than pleased with the outstanding customer service I was given. The sales advisor called Ali was a wonderful help with explaining all products and services sky offer and making them easy to understand.
I would highly recommend sky ⭐️
January 23, 2026
Unprompted review
Shazad is nice person and he is dealing…
Shazad is nice person and he is dealing very nicely with us , good communication skills,
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Shazad was amazing he helped me with my…
Shazad was amazing he helped me with my new phone
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sky sold is fast fibre optic broadband…
Sky sold is fast fibre optic broadband amd we paid £150 for the service including movies. We struggled to get Internet it turned out it was between 2 and 19 per second and that they had upgraded us to the highest level
Turned out we were paying for fibre optic but getting service from copper wires.
They lied.
There were days we had to go to cafes to use their Internet sky was so bad
We cancelled and have gone to virgin
We gave 30 days notice
They cancelled our Internet immediately without telling us and insist we pay for 30 days of Internet sky box sets and movies that they have switched off
They are disgusting
When we called up to complain they suggest we renew the contract to have our service reconnected
We declined
January 20, 2026
Unprompted review
Reply from Sky - The Broadway, Bradford
Thank you for sharing your experience, and I’m really sorry to hear how disappointing this has been. You should never feel misled about buying fibre broadband only to receive copper‑based speeds, especially when your service was struggling between 2–19Mbps. It’s understandable why you felt forced to switch providers.
I’m also sorry for the issues around cancellation. If you gave 30 days’ notice, your services should not have been cut off immediately, and you certainly shouldn’t be charged for a full notice period on services you can’t use. Being asked to renew your contract just to restore those services is equally unacceptable.
Your feedback is important and will be passed to the teams who handle sales, service quality, and cancellations so we can improve.
If you still need help reviewing your account, please get in touch, we want to make sure everything is handled correctly for you.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks, Norelle
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