Absolutely disaster and no customer and technical service at all. We wanted to add the Sky Ultimate Tv package as we already have the Sky wifi. We came on Friday and spoke with the Sales Assistan... See more
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Company replied
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Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Ariel Way, W12 7GF, London, England, United Kingdom
- 020 3422 3610
4.4
Excellent
78 reviews
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Absolutely disaster and no customer and…
Absolutely disaster and no customer and technical service at all.
We wanted to add the Sky Ultimate Tv package as we already have the Sky wifi.
We came on Friday and spoke with the Sales Assistant which was more into try to push for add on service that actually understanding our need, we agreed on the contract and we never receive an email with the confirmation (we had received immediately when we signed for the wifi the year before). The solution from the sales assistant was sending us home as “for sure we will receive the email, tracking number and the box by tuesday, otherwise just come back here on Wednesday” Guess what? Obviously the parcel, email etc.. nothing came. On Wednesday after one hour journey, we want back to the same sales assistant, which again instead of being pro active and help us, he literally just give us his Sky phone on our hands and let us sorting out the problems ALONE with customer service for more than 40minutes.
Whats the point for us to come back in store? if in the end this person was of not help and only interested in selling to make his own commission. We could have just call from our home. Furthermore he left us alone dealing with customer service for ONE HOUR ON OUR OWN WITHOUT ASSISTANCE. The end of it was us sorting out nothing and wait for one more week we hopefully some solutions.
July 29, 2026
Unprompted review
Reply from Sky - Westfield London, White City
Hi Erica. Thank you for taking the time to share your experience.
I'm sorry to read about the difficulties you've faced trying to add Sky Ultimate TV to your existing broadband service.
From what you've described, I can appreciate how frustrating it must have been to leave the store expecting confirmation of your order and delivery details, only for no email, tracking information or equipment to arrive as expected.
Having to make a further journey back to the store and then spend a significant amount of time speaking to customer services without receiving the support you needed would understandably leave you feeling let down.
I'm particularly sorry to read that you felt unsupported during your return visit and that the experience left you feeling that resolving the issue was being left entirely to you.
This isn't the level of service we aim to provide, and I understand why you're disappointed.
Please get in touch using the contact options below, if you'd like to discuss this further:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us. Thanks, Danielle
Noor has good customer service got us a nice deal
Noor good customer service
June 29, 2026
Unprompted review
Harthill was so great
Harthill was so great, very polite. Explained everything. Very helpful.
June 27, 2026
Unprompted review
Noor was excellent and very helpful
Noor was excellent and very helpful - and the deals were the best in Westfield London!
June 25, 2026
Unprompted review
Great service from Mofazzal
Great service from Mofazzal, sorted me out really quickly, good deal, friendly, would recommend.
June 20, 2026
Unprompted review
Mofazzal was kind and help me to move…
Mofazzal was kind and help me to move on from my previous internet provider. Thanks.
Will start using Sky with fiber soon
May 16, 2026
Unprompted review
Wonderful experience
Wonderful experience. I bought my new iphone 17 promax with Joanna’s amazing help. She was of great help in finding us whats the best for us and choosing a plan more flexible and efficient for me.
May 14, 2026
Unprompted review
Excellent service from Noor
Excellent service from Noor, very thorough and in-depth. Answered all my questions and provided me with excellent products. Thank you Noor.
May 6, 2026
Unprompted review
I came to sky london shepherd bush for taking sevice from sky. Two guys gave me good service Mr. Shahbaz and Noor. Im satisfied with their sevice.…
I came to sky london shepherd bush westfield. Two gys gave me good service Mr. Shabaz and Noor. I'm happy about their service.
May 5, 2026
Unprompted review
Had such a wonderful experience…
Had such a wonderful experience Mofazzal! He greeted us, walked us through everything and answered questions we didn't even know we had. He was very patient and made is laugh.
Such great service from Mofazzal and sky 🩷
May 2, 2026
Unprompted review
Excellent service and easy to use and…
Excellent service and easy to use and start my new deal with Sky / Mofazzal really helpful setting me up.
May 1, 2026
Unprompted review
Your customer service
Your customer service. And extra specially Jelena.
April 30, 2026
Unprompted review
Nazim from westfiled white city good…
Nazim from westfiled white city good customer services
April 29, 2026
Unprompted review
Nazim from white city Westfield very…
Nazim from white city Westfield very nice and knowledgeable help me out with my broadband and sold me doorbell thanks nazim and sky
April 29, 2026
Unprompted review
Mofazzal
Mofazzal, He is very great person and I happy with his services. Thankyou
April 28, 2026
Unprompted review
Fantastic service from Mofazzal
Fantastic service from Mofazzal! 100% recommend visiting White City Sky!
April 24, 2026
Unprompted review
Brilliant job by Noor (sale advisor)
Brilliant job by Noor (sale advisor) . Many thanks
April 19, 2026
Unprompted review
Mofazzal was extremely helpful with the sky glass
Mofazzal was extremely helpful with the purchase of our new TV. He took his time explaining all of the features, answering any questions we had. His service was excellent and he is a credit to the store! Thank you Mofazzal
March 28, 2026
Unprompted review
Such a great service by mofazzal
Such a great service by mofazzal. Really appreciate to buy phone from him
April 10, 2026
Unprompted review
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