Sky - Westfield London, White City Reviews 

78
TrustScore 4.5 out of 5

4.4

Ariel Way, W12 7GF London, England, GB


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Rated 1 out of 5 stars

Absolutely disaster and no customer and technical service at all. We wanted to add the Sky Ultimate Tv package as we already have the Sky wifi. We came on Friday and spoke with the Sales Assistan... See more

Company replied

Rated 5 out of 5 stars

Mofazzal Al Hamdolilah was very very helpful. I had a very beautiful and easy going experience going through this transaction. If I was to recommend anyone it would be this gentleman. He has my gratit... See more

Rated 1 out of 5 stars

This has been an absolute nightmare. I waited three days without any payment and lost £450 when the engineer came to repair the system. However, he wasn't professional enough, even after three visits... See more

Company replied

Rated 5 out of 5 stars

I walked into the Westfeild London store to talk about broadband deals and was met with incredibly customer service by Azmul and Harshil! They were very patient with me, with my many questions and exp... See more


Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

78 reviews

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4.4

All reviews

(78)

10,789 reviews in the last 12 months

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Rated 5 out of 5 stars

Today I came to Shepherd’s Bush to…

Today I came to Shepherd’s Bush to arrange a broadband contract because I wanted to cancel my contract with BT.
The person who helped me and convinced me to choose Sky was Harshil. He was extremely helpful and professional, and I really appreciate all the support he gave me.
Thanks to him, the whole process was much easier, and I left feeling confident in my decision. I would definitely come back here again.
Sky truly needs more employees like him — it’s rare to find someone so helpful and genuine.
The manager should definitely give him a bonus, because he knows how to attract and retain customers.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Sky TV Package

We got our TV packages by Sky showroom at Westfield, London. It was our first time and we were guided through the whole procedure by Mandeep, who told us about the best options to fit our needs and gave the best value pack!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Mofazzal was brilliant today

Mofazzal was brilliant today. He clearly explained the package to me and made the whole process of purchasing WiFi and the tv package very easy!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer experience from Jelena…

Amazing customer experience from Jelena
An issue between Apple and Sky was tackled professionally and a solution generated
I had been struggling without access to all my data etc and feel delight at having the issues fixed

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

The best service experience ever!!!

The Sales person Joanna was absolutely amazing on all levels with some of the best service I have experienced for years & years.

I worked for M&S for 30 years and prided myself on giving good service and know what that looks like and Joanna met & exceeded any expectations.

Even when she had to tell me I didn't meet some of the credit requirements on this occasion to be eligible to purchase a new handset, she did this with grace & the right level sympathy giving me many different options to how I could build up my credit score and still offered my a sim only plan with the same offering that would give me substantial savings with on what i am spending with EE.

Joanna is an absolute credit to your Westfield London store and Sky as a company and I could not commend here more for the fantastic experience I received today.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Noor

Noor, Good service and excellent communication with a lot information. Thanks

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Was served by Noor in Westfield

Was served by Noor in Westfield. A charming informed very friendly individual who explained everything with clarity and understanding. Made the experience of buying an all the channels and equipment package I require, enjoyable which you don’t expect really!

February 23, 2026
Unprompted review

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