Needed to update my name on my account to my married name. Used the live chat and was easily able to upload all necessary documents, with very clear and precise instructions on what to upload etc. thi... See more
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Sky Bet is passionate about making sports betting a better experience. We give you more sports, more insight, more excitement and better rewards including Price Boosts and Sky Bet Club. Bet on live football including the Barclays Premier League, Sky Bet Football League, Champions League and Euro 2016 plus the A to Z of sports including horse racing, golf, cricket, tennis, rugby and speedway. Bet online or anywhere on the go In-Play using our game-changing Sky Bet app which features Bet Tracker with Cash Out. It’s betting, better.
2 Wellington Place, LS1 4AP, Leeds, United Kingdom
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Excellent help from Romania’s useful knowledge and professional help well done helping me sort out my withdrawals

Reply from Sky Bet
Zoe was amazing with helping with the issue I was having stuck with me the whole time and she is a credit to sky bet

Reply from Sky Bet
Skybet do not take any responsibility for account validation issues. This account was active for 2 years without any account validation measures in place, specifically in regards to the card used to make deposits.
The cards used were not in the name of the account holder and skybet should take responsibility for this, as they should have active measures in place to prevent deposits to an account in a different name, specifically if the punter has gambling or mental health problems.
Skybet as a company blame the punter and when this issue is reported to them they adapt a cold approach, directing you to their terms and conditions of service.
In addition, their complaints team spoke to me via email back in February 2026, referencing a different name to that stored on the account. Had they have completed their due diligence they would have locked the account and asked for account validation documentation. They did not, leading to further losses incurred.
In addition to the above, skybet management do not take any responsibility either, refusing to communicate with me directly, instead referring me to a "senoir complaints handler."
Everything about this company is wrong. They do not adhere to the responsible gambling processes set out by the gambling commission. They do not care about the punter and any issues with gambling or mental health and their systems in place do not identify issues with card/account mis-matches.
In addition, they do not have random spot checks on accounts to check this information/documentation. Its all about the money for them, not the customers welfare.
They should be shut down! Immediately!
Just been restricted to a maximum bet of £2.50 , when I only bet £30 a week at the most . They couldn't and wouldn't even give me a reason . Pathetic company please avoid at all costs
Staff always solve problems quickly and efficiently always friendly and great free bets and free spins odds are always the best for my football bets they offer much more than other bookmakers Thankyou for your great support

Reply from Sky Bet
Skybet like all Flutter Entertainment is a rubbish scammers. I created my account, it was immediately suspended, and I was asked to provide documents. I submitted them, and my account was unsuspended. I then made a deposit, and once again I was asked to provide documents. I submitted them, and my account was reinstated again. After I won £650, my account was immediately suspended for a third time. This time, however, not only was it suspended, but it was also permanently closed, and my winnings were confiscated. It seems impossible to win on your platform. As soon as a player wins, their account gets closed and their funds are taken away. I will be filing complaints with IBAS and the UK Gambling Commission regarding this matter. Stay away from this scammers!!!
⭐⭐⭐⭐⭐ Great experience with Sky Bet! The app is easy to use, offers great promotions, and the customer service is helpful and responsive. Overall, a reliable and enjoyable betting platform.

Reply from Sky Bet
Had a problem with a cancelled bank card blocking withdrawals. I was quickly transferred to a human who was most helpful and the matter was resolved very quickly.

Reply from Sky Bet
The service was absolutely 💯 💯 💯 💯 brilliant kind regards Peter

Reply from Sky Bet
My problem was solved very professionally and within ten minutes well done

Reply from Sky Bet
Christian on customer service was excellent forwarding my issue.I am hoping for a positive outcome.

Reply from Sky Bet
Easy access to an agent when you have a query and they always provide the answer to the problem, not always to your likening but always precise.

Reply from Sky Bet
Awful company stay clear especially of there games literally just take your money no fairness over 5 years never been in the profit complained all they do is suspend your account oh and also withhold any funds you have on bets that have not started or been completed disgraceful
All good easy to get on the Internet custom service good , pay outs are on time

Reply from Sky Bet
I was with sky bet for 13 years no issues really until you win . then theres big issues making you jump threw hoops to get your money. , ive checked all my months for profit/loss and ive never ever once been contacted when in the loss and twice when in profit. with money affordability checks . these checks dont seem to matter when losing only when winning. never ever will I bet with these crooks again.
Shocking skybet deduction 25 percent for derby winner,even though William hill Ladbrokes Boyle all waived it as the made a bomb ,skybet are tight and out off order ,pay the full amount on Xmas day .
I have been with sky et for a few years and I can honestly say I've never had an issue they are extremely fair in all departments I will keep with them that's for sure I have had some very welcome surprises when I thought I'd had a bad result due to either contestant etc pulling out I will strongly recommend sky bet for sure

Reply from Sky Bet
I had a query today.customer service were great.they sorted it in no time.👍👍👍

Reply from Sky Bet
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