Needed to update my name on my account to my married name. Used the live chat and was easily able to upload all necessary documents, with very clear and precise instructions on what to upload etc. thi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was self excluded from using my account since 2018 and i looked into reopening it now in 2026. Spoke to a couple of agents through live chat who understood my situation and views on reopening. Took... See more
Company replied
So much better than Virgin Bet! I have been on this site for nearly two years now. Lots of good promotions and boosts available. Easy to use website. Really enjoy using this site and good customer ser... See more
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I enquired about the possibility of placing a bet on the Argentina v England match that isnt listed on the app . My request was promptly noted and I was assured of a response later . Fast , friendly... See more
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Company details
Information provided by various external sources
Sky Bet is passionate about making sports betting a better experience. We give you more sports, more insight, more excitement and better rewards including Price Boosts and Sky Bet Club. Bet on live football including the Barclays Premier League, Sky Bet Football League, Champions League and Euro 2016 plus the A to Z of sports including horse racing, golf, cricket, tennis, rugby and speedway. Bet online or anywhere on the go In-Play using our game-changing Sky Bet app which features Bet Tracker with Cash Out. It’s betting, better.
Contact info
2 Wellington Place, LS1 4AP, Leeds, United Kingdom
- 0330 024 4777
- support@skybet.com
- www.skybet.com
3.5
Average
5K reviews
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The app was okay a couple of years ago…
The app was okay a couple of years ago but now it’s terrible.
Also be careful when you get free spins. They’re 10p each but when you’ve used them and start using your own balance it jumps up to £1.
Charlatans
June 17, 2026
Unprompted review
Reply from Sky Bet
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the app.
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch.
We'd really like the opportunity to investigate this further and see what we can do to improve things for you.
We appreciate you giving us the chance to make this right.
I have used skybet for sometime…
I have used skybet for sometime enjoying the app the information provided on each horse in races helping me with my selection it has completely changed no help now other than equipment used by individual horses I have had to search other apps to change to coral/365/paddypower why do companies change things that work just fine ?. Sky have resolved the issue and I wish to upgrade my rating to 4stars
June 16, 2026
Unprompted review
Reply from Sky Bet
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the app.
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch.
We'd really like the opportunity to investigate this further and see what we can do to improve things for you.
We appreciate you giving us the chance to make this right.
Caroline dealt with my issue quickly…
Caroline dealt with my issue quickly and response was great 👍
June 16, 2026
Unprompted review
Reply from Sky Bet
We're so pleased Caroline could resolve your issue quickly and professionally. That's what we strive for every time. Thanks for choosing Sky Bet!
My problem sorted immediately and let…
My problem sorted immediately and let me enjoy my games x
June 16, 2026
Unprompted review
Reply from Sky Bet
We're thrilled our team could help turn your experience around. Your feedback helps us improve, and we really appreciate your loyalty. Thanks for being part of Sky Bet!
Scam on free spin games and vegas
Scam on free spin games and vegas. Havent been able to use winning spins for days. Helpdesk are no help
June 15, 2026
Unprompted review
Excellent customer service and really…
Excellent customer service and really care about their customers and their gambling habits. Always put the customer first and act like it's not all about making money from them.
June 15, 2026
Unprompted review
Reply from Sky Bet
Thanks so much for this brilliant feedback! We're absolutely delighted you recognize that Sky Bet truly cares about our customers and their gambling habits. Your observation that we prioritize the customer first and don't just focus on making money is wonderful to hear—that's a fundamental part of our culture. We're committed to responsible, ethical betting practices. Thanks for being part of our community!
Do not use sky bet
Do not use sky bet! They didn't honour 2 bets in WC26 that I should have won but they said I lost. I watched the games saw the shots on target. Can't help but wonder how many other people they've stole 20 quid from here n there, not a lot of money I know but they do it enough its millions.
June 14, 2026
Unprompted review
Although I wasn’t able to get exactly…
Although I wasn’t able to get exactly what I wanted the agent did everything she could which is why I didn’t put 5 stars otherwise I would have. Very good service
June 15, 2026
Unprompted review
Reply from Sky Bet
Thank you for this excellent feedback! We're absolutely thrilled to hear our agent did everything she could to help you, we appreciate your patience and we're honoured by your kind words. Thanks for your support!
Had a bet disappear on account
Had a bet disappear on account. Contacted customer support who were Too Busy to answer and would message me when they felt like dealing with me. Worst odds and worst customer supoort.
June 14, 2026
Unprompted review
Very helpful customer services and very…
Very helpful customer services and very quick to answer. Sky bet is excellent.
June 14, 2026
Unprompted review
Reply from Sky Bet
Thank you for taking the time to leave this review. We're delighted to hear about your positive experience and truly appreciate your support. We're committed to maintaining that standard. Thanks for choosing Sky Bet!
Good luck getting paid out
Agent not even quoting the right race when arguing a pay out more then happy to take your money soon as you win good luck getting paid.
June 7, 2026
Unprompted review
Trying to put more than single bet it…
Trying to put more than single bet it jumps all over place
June 14, 2026
Unprompted review
Was very understanding and listened to…
Was very understanding and listened to everything I had to say sky bet is the best betting app thanks
June 14, 2026
Unprompted review
Reply from Sky Bet
We really appreciate you taking the time to leave such positive feedback! It's fantastic to hear you're having a great experience with Sky Bet. Thanks for being part of our community—we're committed to maintaining these high standards. Cheers!
My acct was blocked because I tried…
My acct was blocked because I tried logging in multiple times and when I contacted them about it, the security checks was well structured and standard. I have now confirmed that SkyBet security checks is mind blowing. No body can beat the system.
Thanks a million SkyBet, I am sincerely proud to be part of the family.
June 13, 2026
Unprompted review
Reply from Sky Bet
hank you so much for this wonderful feedback! We're absolutely thrilled you experienced our security protocols first-hand and appreciate how seriously we take account protection. It's brilliant to hear you found our security checks well-structured, standard, and mind-blowing—that level of protection is exactly what we're committed to.
Your kind words about being proud to be part of the Sky Bet family mean the world to us. We're genuinely honoured to have you with us, and we'll continue to maintain those high security standards. Thanks for your trust and loyalty!
Build a bet fraud …
Every time I do a build a bet they cancel the cash out if it has a chance of winning for the rest of the game and stop all the stats updates - they take forever to put you through to someone and when they do they don’t take any action - it’s literally every single time you may have a winning build a bet
June 13, 2026
Unprompted review
Reply from Sky Bet
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the app.
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch.
We'd really like the opportunity to investigate this further and see what we can do to improve things for you.
We appreciate you giving us the chance to make this right.
Scammed my girlfriend and get away…
Scammed my girlfriend and get away with. I think not, this not the last you’ve heard of this Sly bet!!!!!
June 13, 2026
Unprompted review
Reply from Sky Bet
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the app.
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch.
We'd really like the opportunity to investigate this further and see what we can do to improve things for you.
We appreciate you giving us the chance to make this right.
Reply from Sky Bet
Thanks so much for this review! We're absolutely thrilled that you've had such a great experience with Sky Bet. Your support means everything to us!
App is now terrible
App is now terrible , way too glitchy.
App has been very, very glitchy and slow this past week, especially.
Used to be a good app but since the updates (hardly an update though is it), app and site now much worse.
Odds change and drop by the time the app decides to load the selections you make to betslip. - Recently, i was trying to place a bet , it was slow to load so, i asked my 95 year old nan to run down the bookies , 20 minutes down the road, to place my bet please nan , she did that and managed to run back home and yes, Skybet app was still loading.
Pretty much ruined what used to be a good app.
They definitely mess about with the odds, worst odds of all the bookies.
Example, genuinely .. Recently placed a bet, 1 minute before the race started , Skybet offering around 18/1 , but other bookmakers and the SP of the horse was actually 22/1.
Actually used to be a good App but its now pretty much ruined .. doesn't even serve the purpose that it's supposed to.
These 5 star reviews have to be questioned , based on the App and overall efficiency, definitely not a 5 star business.
June 8, 2026
Unprompted review
Reply from Sky Bet
Thank you so much for this wonderful feedback! We're absolutely thrilled you think the Sky Bet app is excellent. We work hard to make sure it delivers a great experience, and your kind words really mean a lot to our team. Thanks for choosing Sky Bet!
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