Needed to update my name on my account to my married name. Used the live chat and was easily able to upload all necessary documents, with very clear and precise instructions on what to upload etc. thi... See more
Company replied
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Review summary
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I was self excluded from using my account since 2018 and i looked into reopening it now in 2026. Spoke to a couple of agents through live chat who understood my situation and views on reopening. Took... See more
Company replied
So much better than Virgin Bet! I have been on this site for nearly two years now. Lots of good promotions and boosts available. Easy to use website. Really enjoy using this site and good customer ser... See more
Company replied
I enquired about the possibility of placing a bet on the Argentina v England match that isnt listed on the app . My request was promptly noted and I was assured of a response later . Fast , friendly... See more
Company replied
Company details
Information provided by various external sources
Sky Bet is passionate about making sports betting a better experience. We give you more sports, more insight, more excitement and better rewards including Price Boosts and Sky Bet Club. Bet on live football including the Barclays Premier League, Sky Bet Football League, Champions League and Euro 2016 plus the A to Z of sports including horse racing, golf, cricket, tennis, rugby and speedway. Bet online or anywhere on the go In-Play using our game-changing Sky Bet app which features Bet Tracker with Cash Out. It’s betting, better.
Contact info
2 Wellington Place, LS1 4AP, Leeds, United Kingdom
- 0330 024 4777
- support@skybet.com
- www.skybet.com
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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AVOID AVOID AVOID!!!!!
Suspend your account with no explanation and demand 3 months bank statements. All while holding on to YOUR MONEY!!! SkyTV are con merchants, I assumed sky bet was a different entity, obviously I was wrong
June 21, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quick at sorting my inquiry 👍
June 21, 2026
Unprompted review
Reply from Sky Bet
Thank you for your feedback! We're really pleased our team could resolve your issue quickly. That's what we strive for every time.
Thanks for choosing Sky Bet.
Needed to update my name on my account…
Needed to update my name on my account to my married name. Used the live chat and was easily able to upload all necessary documents, with very clear and precise instructions on what to upload etc. this was all done in less than 10 minutes and the account was updated immediately. Super impressed, well done Sky Bet!!
June 21, 2026
Unprompted review
Reply from Sky Bet
Thank you so much for this wonderful feedback! We're absolutely delighted to hear that you had such a smooth experience.
We're really pleased our live chat team provided clear instructions and got everything sorted for you in under 10 minutes – that's exactly the kind of efficient service we aim for.
Your kind words mean a lot to us, thanks for choosing Sky Bet.
Customer Service team are fantastic!
Customer Service team are fantastic at sky vegas. Whilst I don't tend to win much at all compared to what i put in, the team are brilliant with any issues you may face. Keep up the amazing work everyone! :)
June 21, 2026
Unprompted review
Reply from Sky Bet
Thank you so much for your kind words! We're delighted to hear that our customer service team has been fantastic in helping you with any issues!
We appreciate your loyalty and support. If you ever need anything, our team is always here to help.
Reply from Sky Bet
Thank you! We're really pleased to hear our customer service team was able to help you. Your feedback means a lot to us.
Thanks for choosing Sky Bet.
I was with this company for over 10…
I was with this company for over 10 years . Dont play the poker its rigged. They kept ringing me asking me irrelevant questions. I asked them to delete my poker account so I'm not tempted to go on it but they deleted my whole account and told me 10 other sites I'm barred from.
June 1, 2026
Unprompted review
had a issue with withdrawing money from…
had a issue with withdrawing money from sky bet account and was resolved promptly and efficiently
June 19, 2026
Unprompted review
Reply from Sky Bet
Thank you for your feedback! We're really pleased to hear that our team was able to resolve your withdrawal issue promptly and efficiently.
We know how important it is to get these things sorted quickly, and we appreciate you taking the time to let us know.
Thanks for choosing Sky Bet.
Will randomly advise you that you are…
Will randomly advise you that you are not able to participate in free spins or bonuses, providing no reasons for doing so, do not waste your time or money with them.
June 19, 2026
Unprompted review
Excellent service had a problem with…
Excellent service had a problem with promotion all sorted without any hassle 😀
June 19, 2026
Unprompted review
Reply from Sky Bet
Thank you for your excellent feedback! We're really pleased to hear we could sort out your promotion issue quickly and without any hassle 😀
Thanks for choosing Sky Bet.
I keep trying to place a bet
I like the site, but find my bets on special offers limited to a paltry £2.50 for no apparent reason. It's not like I'm winning fortunes. No explanation given.
June 19, 2026
Unprompted review
Fantastic help
Fantastic help, it took a while but the wait was worth the customer service
June 19, 2026
Unprompted review
Reply from Sky Bet
Thank you for your fantastic feedback! We're really pleased to hear that our customer service team was able to help you, even though it took a little longer than we'd have liked.
We appreciate your patience, and we're glad the outcome was worth the wait. If you need anything in the future, we're always here.
Thanks for choosing Sky Bet.
The facility to cash out a bet is…
The facility to cash out a bet is constantly shown as updating thus being essentially unavailable for the duration of the event.
No reply from customer services regarding this issue.
Seems to be a company tactic affecting a lot of people. Unacceptable
June 19, 2026
Unprompted review
Games are misleading ..
Games are misleading ... Start of as free spins but then will just change to your account balance... Then Start off where you don't take long to get bonus games and get you in with some free spins... Then all of a sudden they are really hard to come by... Addictive and so easy to lose alot of money. Walked away quickly but can understand how easy I could of been alot down.
You could easily go from slightly up to 100s down in minutes if you wasn't careful or chasing what your down.
Definitely more should be done to not make these games that easy to fleece you big amounts in mere minutes
June 18, 2026
Unprompted review
Reply from Sky Bet
Thank you for your feedback! We're really glad to hear you love the app.
Thanks for choosing Sky Bet.
Had a problem with my account and the…
Had a problem with my account and the customer service person was fantastic helping sort things out.. Very good company to deal with and bet with.
June 18, 2026
Unprompted review
Reply from Sky Bet
Thank you so much for this wonderful feedback! We're really pleased to hear our customer service team was able to help sort out your account issue and provide you with fantastic support.
Comments like this mean a great deal to us, and we'll make sure your feedback is shared with the team.
We appreciate your custom and look forward to continuing to provide you with excellent service.
Thanks for choosing Sky Bet.
Very helpful
Very helpful, sorted my issue
Easy process with the support
Many thanks
June 18, 2026
Unprompted review
Reply from Sky Bet
Thank you so much for the brilliant feedback! We're delighted to hear our support team made the process easy and got everything sorted for you.
Your kind words mean a lot to us. Thank you for choosing Sky Bet.
Great support from Ross!
June 18, 2026
Unprompted review
Reply from Sky Bet
Ross is fantastic, and we're so glad they could deliver such great support for you. Thanks for the kind words and for choosing Sky Bet!
My bet stated cash out should have been…
My bet stated cash out should have been available, and I was told by an advisor that it was, but my screenshots clearly show otherwise.
I had 5 out of 7 selections achieved just before half-time, yet the cash out option was never available at any point despite repeated attempts.
When I contacted support, the advisor repeatedly sent me a link to the terms and conditions. These state that cash out may be unavailable temporarily, but in my case it was unavailable for the entire duration of the match, which doesn’t match what I experienced.
Overall, the feature felt misleading in practice and the support response did not address the actual issue I raised.
June 17, 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and sort this out for you properly. We're committed to making things right, and we appreciate you giving us the chance to help.
Do not use this site they rip you off I…
Do not use this site they rip you off I cashed out for 150 said successful then said bet lost customer service useless avoid
June 17, 2026
Unprompted review
Had a query today about a bet I placed…
Had a query today about a bet I placed it was settled very quickly and efficiently very good thank you skybet
June 17, 2026
Unprompted review
Reply from Sky Bet
Thanks so much for the great review! We're glad we could settle that quickly for you. Appreciate your support!
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