Needed to update my name on my account to my married name. Used the live chat and was easily able to upload all necessary documents, with very clear and precise instructions on what to upload etc. thi... See more
Company replied
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I was self excluded from using my account since 2018 and i looked into reopening it now in 2026. Spoke to a couple of agents through live chat who understood my situation and views on reopening. Took... See more
Company replied
So much better than Virgin Bet! I have been on this site for nearly two years now. Lots of good promotions and boosts available. Easy to use website. Really enjoy using this site and good customer ser... See more
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I enquired about the possibility of placing a bet on the Argentina v England match that isnt listed on the app . My request was promptly noted and I was assured of a response later . Fast , friendly... See more
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Company details
Information provided by various external sources
Sky Bet is passionate about making sports betting a better experience. We give you more sports, more insight, more excitement and better rewards including Price Boosts and Sky Bet Club. Bet on live football including the Barclays Premier League, Sky Bet Football League, Champions League and Euro 2016 plus the A to Z of sports including horse racing, golf, cricket, tennis, rugby and speedway. Bet online or anywhere on the go In-Play using our game-changing Sky Bet app which features Bet Tracker with Cash Out. It’s betting, better.
Contact info
2 Wellington Place, LS1 4AP, Leeds, United Kingdom
- 0330 024 4777
- support@skybet.com
- www.skybet.com
3.5
Average
5K reviews
Asks customers to review
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Reply from Sky Bet
Thank you so much – we're so glad we could help! We're here whenever you need us. Thanks for choosing Sky Bet!
Have used skybet for about 3 years
Have used skybet for about 3 years
I bet cricket rugby tennis
Little golf and football
On my 3 main sports am really pleased
Cash out is decent
I like that on tennis as example player retirement normally void not loss bet
Not happy that with golf very pgat dptour bias very limited Asian liv lpga let tours
Weekly promotion on free bet is ok
June 28, 2026
Reply from Sky Bet
Thank you so much for this comprehensive review – and for your three years of loyalty! We're thrilled you're enjoying our cricket, rugby, and tennis markets, and that our Cash Out feature works well for you. We really appreciate your feedback on golf coverage too; your point about Asian and LIV tour representation is valuable and we'll take that onboard. Thanks for sticking with Sky Bet, and we hope to keep earning your trust!
Customer Service Agents Most Unhelpful
Customer services do not help customers trying to fix issues instead pass you round the houses as they are not at all interested.
I have been using Sky Bet for years depositing regularly and the only time I tried contacting them they offered no support or help in fixing the issue after HOURS being on line and being passed from one agent to another.
On line chat is a joke having given details time and time again and passed to another agent still no solution and all I wanted was help with their website.
Just CLOSED MY ACCOUNT due to unhelpful agents.
Bye
June 27, 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Always so helpful and get to the point
Always so helpful and get to the point
June 28, 2026
Unprompted review
Reply from Sky Bet
Thank you for this wonderful feedback! We're so glad our team got straight to the point and helped you efficiently. That's exactly what we aim for – no fuss, just great service. We really appreciate you taking the time to review us!
Reply from Sky Bet
We're so glad you're making the most of our promotions! We love being able to reward our customers with fantastic offers and free perks. Thanks for spotting that – and thanks for being part of the Sky Bet community!
Rubbish, properly rubbish
Rubbish. Got sucked in by a “free bet”, ended up betting my own money. Then wanted to cash out but for a full half of a football game the cash out wasn’t available. Ladbrokes cash out was much better.
June 27, 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Simply the best!
June 26, 2026
Unprompted review
Reply from Sky Bet
Thank you so much – we really appreciate the enthusiasm! We're thrilled you had such a brilliant experience with us. Thanks for choosing Sky Bet, and we can't wait to welcome you back!
These people are very good look into…
These people are very good look into every detail to make sure their customers are safe and in control
June 26, 2026
Unprompted review
Reply from Sky Bet
Thank you for this fantastic feedback! We're proud that our team's attention to detail made you feel safe and in control. Protecting our customers and ensuring you're fully informed every step of the way is absolutely core to who we are. We really appreciate you noticing that – thanks for trusting Sky Bet!
The team were polite and friendly and…
The team were polite and friendly and didn't tie me in knots,very kind to a confused pensioner.
They dealt with me in a civil and efficient manner and sorted my problems in an acceptable timeframe.
thanks Yazmine
June 26, 2026
Unprompted review
Reply from Sky Bet
Thank you so much for this kind review! We're delighted Yazmine and the team could help you in such a civil and efficient way. Your feedback is invaluable – thanks for choosing Sky Bet, and we look forward to helping you again soon!
Reply from Sky Bet
We're so glad you had such a great experience with our team! Fast, friendly, and informative is exactly what we aim for, so thank you for noticing. Your support means everything to us – thanks for choosing Sky Bet!
put 200 pound in lure them in fishing…
put 200 pound in lure them in fishing frenzy all fish were open at about 20 pound not 1 scatter came up avoid sky bet go elsewhere paddy power a bit better but sky not good
June 25, 2026
Unprompted review
greedy bustards
use them a lot for bingo and betting. put a lot of money through but the greedy bustards sent me an email saying no more £5 freebet once a week. no more promos and stake limits on bets. time to find an alternative
June 25, 2026
Unprompted review
Illegitimate business practice no…
Illegitimate business practice no customer support whatsoever ignores what you say I lost my money to a bug. They have the footage and still ofter no support. They look to take your money in any way possible. They do not have customer service. It’s not for you don’t play here.
June 25, 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Customer service is terrible and non…
Customer service is terrible and non existent, made to frustrate you as they ignore your message and say everything looks fine and send you in circles continuing to ignore what you actually say. Wouldn’t even call it a customer service as it’s nonexistent if i’m honest just a straight up scam for your money, sometimes your money just disappears from your account with no help.
June 24, 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
I enjoy Sky Bet but...
I enjoy Sky Bet. I like their bet options and their specials. My withdrawals normally land in my bank within minutes if not seconds but last night I had 2 small withdrawals that didn't go to my bank. So I waited till this morning and still no sign so I went on their "chat" site... if you want to know what a company thinks of you, just go on their "chat".. after battling through their robot I got passed to a human... but just like at midnight last night they were far busier than normal and I should expect delays, this is just after 7am I can't imagine many fools like me clogging up their chat at this time. Anyway after getting kind of generic answers from the human, answers that never answered my query I asked could he provide a link as I could make a complaint about the whole process... another generic answer, i ask again... 10 minutes after asking for a link no link nor answer was provided.. i have all this in pictures too. I really enjoy SkyBet but if they can't and wont answer simple questions as in where is my withdrawal and why has it been delayed and im only a €5 bet kinda customer what respect do they have for their customers? Be careful of this company in future. Im sure i will recieve my 2 payouts eventually but I only wanted to know was this delay a glitch or now the new norm as it would affect my betting but they refused to answer or give me an option to escalate the issue... Be lucky.
June 24, 2026
Unprompted review
Reply from Sky Bet
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch.
We'd really like the opportunity to investigate this further and see what we can do to improve things for you.
Sky bet I've been on chat… can I attach screenshot of missing settled bets
This is ridiculous I've been on chat for a hour my bets clearly settled incorrectly but they won't re asses the payment all sites are getting worse since getting popular during the very bad covid period as people went online to enjoy their gaming the outcome of the bet odds stated but still incorrectly paid is bad never have issues but not that bad ever
June 23, 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Sky slots machines where charging me…
Sky slots machines where charging me double on every bet I did . Tried to contact them but they won't help or do anything. Scam be careful people
June 23, 2026
Unprompted review
Reply from Sky Bet
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Reply from Sky Bet
Thank you for your feedback! We're really pleased to hear you had a great customer service experience. Your feedback means a lot to us.
Thanks for choosing Sky Bet.
Rupasi was amazing
Rupasi was amazing. Super helpful and got my account open in 10 minutes max.
June 22, 2026
Unprompted review
Reply from Sky Bet
Thank you for your brilliant feedback! We're delighted to hear that Rupasi provided amazing service and got your account opened so quickly.
Thanks for choosing Sky Bet.
Skybet all day good promotions great…
Skybet all day good promotions great choice of betting , excellent customer service 😊👍
June 22, 2026
Unprompted review
Reply from Sky Bet
Thank you so much for your feedback! We're thrilled to hear you're enjoying our promotions, betting options, and customer service. Your support means a lot to us 😊
Thanks for choosing Sky Bet.
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