Skylight Psychiatry Reviews 

296
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally patient, kind, and supportive throughout their personal assessment journey. People also note that the overall service process is wonderfully smooth, efficient, and much quicker than alternative healthcare options. Reviewers often feel entirely at ease thanks to the clear explanations and compassionate care provided by the medical team. However, some customers also noted frustrations regarding communication delays and extended waiting times for appointments and scheduling updates. A few reviewers experienced very long periods without receiving prompt email replies or responses following their initial appointments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that clinicians and assessors are... See more

Service

Reviewers mention positive feedback about service, noting fast waiting times and professional support... See more

User experience

Users describe positive interactions with user experience, highlighting a smooth, professional, and... See more

Customer service

Consumers find customer service to be positive, highlighting professional, kind, and supportive interactions... See more

Response time

People report ambiguous experiences with response time. Some customers praise the prompt communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They really do provide a great service from the beginning. Waiting times aren't long compared to other providers, and they've always been super professional. I never felt lost or unsure of what the ne... See more

Company replied

Rated 5 out of 5 stars

Shamir has been fantastic at listening and helping with my ADHD titration. Shamir is a tentative health practitioner who asks on what you feel is best for your own treatment pathway. The ADHD medicat... See more

Rated 5 out of 5 stars

I was nervous before my meeting, but the lady(I'm so sorry I carnt remember Her name)anyway she was nice and soon I was more at ease, She explained everything I needed to know. The entire assessment e... See more

Rated 5 out of 5 stars

Skylight Psychiatry have literally changed my life! Through Right to choose, I had my consultation and diagnosis of ADHD. The wait for titration appointment felt really long as I was waiting - with AD... See more

Company replied


Company details

  1. Mental Health Service
  2. Psychiatrist
  3. Psychologist

Written by the company

Skylight Psychiatry is a hybrid CQC Registered, Consultant-led, NHS-Contracted multidisciplinary autism and ADHD assessment service for adults. Our vision is to create a society where neurodiversity is celebrated, supported and understood. Our Mission is to become technologically advanced, eco-friendly leaders in the industry. We strive for excellence through our high-quality assessments, outcome reports and treatment in accordance with National Institute of Health and Clinical Excellence (NICE) guidance, Maudsley guidelines, WHO recommendations and other professional bodies We champion the neurodiverse community through training, support and increased awareness. Patients are at the heart of our service. We celebrate diversity and promote equality in line with the Equality Act 2010 for patients, staff and everyone else


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 24% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(296)

295 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can not thankyou these guys enough…

I can not thankyou these guys enough for being so quick and the lady that did my assessment was so lovely and understanding, I have switched my daughter over from a different clinic to skylight as I think there service is amazing

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Skylight Psychiatry…

My experience with Skylight Psychiatry has been excellent. The assessment process was straightforward and efficient. I didn’t experience any unnecessary delays from initial contact to appointment.

I had my ADHD assessment with Dr. Wagdy Saad, and I felt immediately at ease. Despite some initial nervousness about the process, I was able to speak openly and comfortably from the moment we began our conversation.

Thank you so much 🙏🏼

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

The referral accepted straight away and…

The referral accepted straight away and the psychologist was very friendly and understanding. I was very comfortable to speak to her.

The video call system was great and the voice was clear. I would recommend the company. I have already told all my friends to use your services and my sister is going to be referred soon.

Thank you
Keep doing the great work

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I had a lovely lady called Tracey for my assessment for ADHD, she was easy to talk to and made the process calm and easy for me.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

We had a few issues with Internet dropping out on my side and Debbie was very patient and understanding and waited until I had set up the assessment on my phone. Debbie was amazing at reassuring me when I was understandably nervous. She re worded questions if I did not understand and overall she was great. I recieved my diagnosis at the end of the assessment with a full report to follow. I highly recommend this company and with I had chosen these to complete my autism assessment too.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

I chose skylight through the NHS right…

I chose skylight through the NHS right to choose programme.
From start to finish they were brilliant. I was given clear communication throughout.
The assessment itself went as well, my assessor was kind, understanding and non-judgemental. He explained everything clearly when asking questions.
My assessor was David Muzumala.
Thankyou for your patience and calm manner.
Really pleased I chose your organisation..

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and supportive

The assessment process is engaging and easy. My assessor was friendly, professional and supportive. The service offered is excellent.

May 7, 2026
Unprompted review
Rated 4 out of 5 stars

Quick Response

Very very quick to give an initial consultation (less than 8 weeks) and generally provided a good service. Some things to be desired (i.e. long wait times for email responses), but otherwise happy with the service.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, very smooth process and the staff were great, extremely friendly and supportive throughout the assessment.

May 3, 2026
Unprompted review
Rated 4 out of 5 stars

An Anxious Start but a Positive Experience

My assessment experience overall was very positive, although the initial cancellation process did cause some additional anxiety.

My original appointment was cancelled on the day due to technical issues via a text message, however the message was quite vague and I did not receive a formal cancellation email, which left me worried that it may have been sent in error and was anxious about potentially being marked as a “no show”, so I contacted the centre for clarification.

Jamie from reception was very helpful, understanding and reassuring, and after following up with the bookings team I was offered another appointment very quickly due to a cancellation.

When it came to the assessment itself, I was understandably very nervous, but Tracy immediately put me at ease. She was friendly, patient, calm and empathetic throughout the assessment, especially during moments where I became emotional.

Despite a few stressful moments and technical hiccups along the way, Tracy remained reassuring and understanding, which really helped reduce my anxiety.

I was also very grateful to receive my diagnosis and outcome during the appointment itself, rather than having to wait afterwards. Tracy explained the diagnosis and next steps clearly, and I left feeling listened to, validated and supported.

Overall, despite the difficult start with the cancellation, the assessment itself was a very positive experience and I’m very grateful for the kindness and professionalism shown throughout.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great option for NHS right to choose

I accessed skylight through the NHS right to choose programme, and from referral through to assessment they were brilliant. I was given clear communication throughout, and they were responsive when I emailed to ask about appointment times. The assessment itself went as well as it possibly could, and my assessor was kind, understanding and non-judgemental. He explained everything clearly and made it easy to ask questions. Overall, a great experience with the service!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Understandably

Understandably, I was anxious and prior to the assessment.
Edward was professional, empathetic and gave good advice.
Thank you

May 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look