Skyscanner Reviews 146

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I am always pleased with skyscanner. To be able to see when the cheapest times are to fly, be able to filter out flight times and airlines is helpful. I also like the feature to see recommended trips... See more

Rated 3 out of 5 stars

Great searching experience. However, it is disappointing that when you select any provider, hidden fees just shower over you … More transparency would improve the search and the tool.

Company replied

Rated 5 out of 5 stars

The tracking feature is very helpful and the large comparison of flights on any given day is also great.

Rated 5 out of 5 stars

Always looking at this page first when trying to find flight tickets.

Company details

  1. Flights Search Site

Information provided by various external sources

Billige flybilletter. Sammenlign flypriser til hele verden fra flyselskaber og rejsebureauer hos Skyscanner Danmark. Book i dag.

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

146 reviews

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Rated 1 out of 5 stars

If i could i would give them 0 stars

If i could i would give them 0 stars. Me and a couple of friends had booked a flight from Cairns to Sydney, mind you in over two weeks advanced. Yet when we arrived at the airport and wanted too check in, we could not do this, as Skyscanner apparently had not come through with our order, even though they were paid for and everything. After ringing back and forth with Skyscanner, and not receiving any help, but later on a massive phonebill instead, our flight left without us. We were now stranded in Cairns, with no hotel or anything booked, and were meant too meet up with our friends in Sydney. So we called them again, and they promised that they would cover things such as new plane tickets, hotel, food and transportation, and that we were just to send them a mail with all of the receipts. We did this, and here we are 5 months after it all happened with no money and no contact from them
I would not recommend them

July 21, 2020
Unprompted review
Skyscanner logo

Reply from Skyscanner

Hello,

Thank you for sharing your honest feedback, and we're sorry to hear that you've experienced this after using Skyscanner.

We'd really like to look into this for you as soon as possible, so if you can share all the booking details with us through the link below, a member of our Support team will be in touch with you to investigate this as soon as possible.

https://help.skyscanner.net/hc/en-gb/requests/new

Thanks again for taking the time to write your review, and we hope to hear back from you soon.

Kind regards,

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