Slade's Garden and Building SuppliesReviews 

265
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company, often praising the excellent service and competitive pricing. Customers found the online ordering process simple and efficient, with many appreciating the clear communication and updates regarding their orders and deliveries. The delivery service was frequently highlighted for its speed, with products arriving promptly and often placed exactly where requested by friendly and helpful drivers. However, some people experienced issues with damaged products upon delivery, and a few noted delays or confusion regarding delivery schedules and communication. There were also instances where customers felt the product quality did not meet expectations or that customer service was unhelpful when trying to resolve issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Customers consistently report positive experiences with the service, highlighting its efficiency and... See more

Product

Reviewers highlight positive aspects of product, with many praising the quality of items like paving slabs... See more

Price

Customers consistently note positive experiences with price, often describing it as good, reasonable, and... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and simplicity for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more


Company details

  1. Landscaping Supply Store

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

265 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(265)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

How easy it was to order on line

How easy it was to order on line, have the order confirmed with a delivery date within a few days. Payment by Debit card all done with the minimum of fuss. Much cheaper than B&Q. Customer services were very helpful. Thank You.

April 24, 2025
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent . I had a query regarding delivery I spoke on the phone to a member of staff who was very helpful and sorted out my query with no problems. The goods arrived in good time when stated and in good condition. I would highly recommend this company and it's service.

April 16, 2025
Rated 4 out of 5 stars

Although not happy that the broken…

Although not happy that the broken slabs were not replaced, but I was refunded for the damaged slabs.
Zoey was quick to respond to my queries.
But the company needs to be able deliver goods into the garden and not on the kerbside

March 21, 2025
Rated 5 out of 5 stars

absolutely great company

absolutely great company , cheaper than anywhere else but quality is just as good free delivery from the company ( bonus ) we used the patio set X2 to make a garden path was done same day as delivery and we are over the moon

March 21, 2025
Rated 5 out of 5 stars

Great service

Great service, really helpful and the slabs are great. Only a couple of broken ones out of 200+ isn't bad. Paid extra for guaranteed morning delivery which was well worth it.
Definitely recommend.

March 12, 2025
Rated 5 out of 5 stars

Great experience

Ordered late Sunday night, delivered Tuesday afternoon. Well packed paving slabs. Lovely delivery driver. Would order from this company again.

February 3, 2025

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