Slade's Garden and Building SuppliesReviews 

266
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company, often praising the excellent service and competitive pricing. Customers found the online ordering process simple and efficient, with many appreciating the clear communication and updates regarding their orders and deliveries. The delivery service was frequently highlighted for its speed, with products arriving promptly and often placed exactly where requested by friendly and helpful drivers. However, some people experienced issues with damaged products upon delivery, and a few noted delays or confusion regarding delivery schedules and communication. There were also instances where customers felt the product quality did not meet expectations or that customer service was unhelpful when trying to resolve issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Customers consistently report positive experiences with the service, highlighting its efficiency and... See more

Product

Reviewers highlight positive aspects of product, with many praising the quality of items like paving slabs... See more

Price

Customers consistently note positive experiences with price, often describing it as good, reasonable, and... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and simplicity for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more


Company details

  1. Landscaping Supply Store

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

266 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(266)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointed

This is my second order with them, and it has been a frustrating experience. My first order arrived with a few broken tiles, so I sent them pictures and emailed multiple times. Initially, I received no response, and later someone named Jass, who may be the staff or owner, asked me to send pictures for a refund instead of sending replacement tiles. However, after that, they disappeared,then came up saying the same , send us picture but zero actions has been taken, eventually i had realised ,he has wasted my time only. In my second order, I was again faced with issues, this time with shortened tiles. Unfortunately, I will not be purchasing from or recommending this website.

January 2, 2025
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs! They charge 50% RESTOCKING CHARGE if you need to return anything plus £75 plus VAT for each pallet collection and delivery charge. I got 20% back when returning items from the price I have paid and they have been as awkward as they could especially Jess. Very rude! The whole process to get any money back took over a month

December 12, 2024
Unprompted review
Rated 4 out of 5 stars

Price was excellent but delivery info non existent

Price was excellent but it took until the next day to confirm my order and delivery information was non existent, product just turned up in the end, good job I was in. They responded quickly to my email queries, even though they couldn't provide any definite information but I shouldn't have had to be asking about confirmation and delivery !

October 18, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look