Great experience with Slane Cycles. Ordered a new groupset and price was great with all options available at time of ordering. Needed to wait a few days for delivery but Slanes team kept me updated... See more
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Dedicated to supplying you with the best cycling products at the lowest prices and combining knowledgeable expert advice from friendly real cyclist staff.
Contact info
171 Andersonstown Rd, BT11 9EA, Belfast, United Kingdom
- +44 (0) 28 90 600 040
- orders@slanecycles.com
- www.slanecycles.com
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First Time Customer Great Service
I’m a first time customer with Slane Cycles and although I didn’t receive an automated confirmation of my order after making my purchase of a saddle late on Thursday afternoon I was very reassured to receive tracking details from Royal Mail the very same evening. The saddle arrived well packaged and on time on Saturday which was a pretty quick turnaround. A very pleasant buying experience and I will certainly use Slane Cycles again.
Charged twice
“Pay now” button didn’t appear after card verification on “Guest checkout”. ?Took money but order didn’t register. Staff on phone not particularly friendly, no order registered, advised try again. Worked after registering for a login account. Card was charged twice.
Slane staff promptly acknowledged double payment and refund processed but going to take days to get money back. Item arrived as expected. Overall satisfied but a bit of a hassle.
Absolutely first class customer care
Absolutely first class customer care. Came over on the ferry from scotland to make sure a bike was the right size before buying, Paul and his team could not have been more friendly and helpful. Coffee and biscuits whilst bike was adjusted and readied for me to cycle for the ferry home. Excellent prices well worth a very pleasant day trip to visit the shop. Not had service like it! Thank you!
Good prices, great service.
I placed another order with Slane. Their automated email system still seems to have a few hiccups but I received an email from Paul promptly. And my order arrived a few days later. So all I can say is good prices and great service.
Excellent customer service ⭐⭐⭐⭐⭐
Product delay due to stock and subsequent customs issues. None of which were caused by Slane Cycles. But based upon that they upgraded my freepost in days to 24 hour priority to make up for the elapsed time I experienced.
Highly recommended ⭐⭐⭐⭐⭐
What an amazing service
What an amazing service, called to see if they had the item in stock they called back with 5 mins to say it was in stock, I order the Oakley sunglasses at 3pm on Friday and they arrived by 12pm the next day!!! Brilliant company will be using them in future, thank you!
I did not receive the item.
I did not receive the item.
The payment went out as I have the transaction on my bank statement.
The only confirmation of the transaction is the screenshot I took with the receipt 115732 as there was no email confirmation.
It would be nice that they give you the invoice and the tracking number to see where the package is.
I rang but no answer.
Cheers Shane
Super quick (free) delivery
Super quick (free) delivery, and at a competitive price…what’s not to like!
Excellent price and quick efficient…
Excellent price and quick efficient delivery. What more can you ask for 👍
Phones with some tech questions around…
Phones with some tech questions around derailleurs and compatibility and got helpful knowledgable advice giving me the confidence to make my purchase. Great friendly service.
Great price, excellent communication and super fast delivery. Brilliant service
Great price and
Product despatched and recieved next…
Product despatched and recieved next day, and I was riding again, great service
Delivery was really quick
Delivery was really quick. The price was really good and everything was as it should be. Great service.
Fast delivery of my favourable saddle…
Fast delivery of my favourable saddle that is no longer available anywhere in Europe. My old one, on which I could sit for 10 hours without problems, is already worn out.
Good price.
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