Sleek Modern Furniture Reviews 

151
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

I ordered some nesting tables on feb5 ,2019 . I got a response that its being processed . Its way beyond 5-15 business days and no one responds or emails me back ! Not professional and unresponsive... See more

Rated 1 out of 5 stars

Horrible customer service. If you watch the review trends over these past 3 years, their service gradually went "south". Just spent close to 3 months dealing with their lack of communication and poo... See more

Rated 1 out of 5 stars

READ THE REVIEWS! Fraudulent company. Will debit you for purchases and then take months of “business days” to cancel an order for products they probably never had in the first place. Go elsewhere! A... See more

Company replied

Rated 1 out of 5 stars

How do I get this company to respond? I cannot track because a smut charge comes up instead of tracking information! No response at all from any way possible!

Company details

  1. Furniture Store

Information provided by various external sources

Sleek Modern Furniture was founded in 2014 to help make shopping for furniture online a more trusted, efficient, and cost effective experience. We want our customers to overcome the ridiculous margins, poor customer service, and lack of technology that many of our competitors currently have in place. We want you to be very happy with your purchase, our service, and the shopping experience when buying with Sleek. We are responsive, easy going, and understand what it is like to purchase furniture online. Shop today!


Contact info

1.1

Bad

TrustScore 1 out of 5

151 reviews

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No recent history of asking for reviews

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1.1

All reviews

(151)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

easy online purchase

easy online purchase. quicker than expected delivery. and I could not be happier with my sit to stand desk. it works perfectly for my needs and operates smoothly. nice small footprint. perfect purchase.

February 13, 2018
Unprompted review
Sleek Modern Furniture logo

Reply from Sleek Modern Furniture

Hi Andrew,

Thanks for the review! We are glad you like your sit to stand desk. That item is one of our top sellers and definitely an office favorite at the Sleek Headquarters! We appreciate you sharing your experience and comments on the fast delivery - looks like this shipped the same day as your order was placed and delivered three days later!

We appreciate the business.

-Michael Smith, CEO

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. If you watch the review trends over these past 3 years, their service gradually went "south". Just spent close to 3 months dealing with their lack of communication and poor freight service just to have the CEO just give a credit back. They said they were dropping the certain manufacturers line of product and the certain freight company. Yep, all others faults.

February 13, 2018
Unprompted review
Rated 1 out of 5 stars

No update despite being well beyond the …

No update despite being well beyond the estimated shipping/delivery window.
A request for an update was met with a generic response, but no actual follow-up.
Over a month, and no communication, no idea, no furniture.

February 2, 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service

At first, sleek modern furniture emailed me right after I placed my order and told me that the item we wanted was on back order, however they told me they were going to try and search for another piece of the same furniture and try and ship it in time. They also suggested some other pieces in case they couldn't find it and wanted something sooner. I didn't like the pieces but it was nice of them to be open, honest and helpful. In the end, they actually did find another piece of the furniture I originally ordered and shipped it much quicker than I expected. Great service and product.

January 18, 2018
Unprompted review
Rated 5 out of 5 stars

We had our first order with Sleek …

We had our first order with Sleek Modern Furniture and it ended up that the manufacturer ship timeline was going to miss a deadline on our end. We contacted customer service and they succeeded in expediting our order. They were prompt in replying to our request and were excellent in their follow up to us. Would recommend them highly.

January 18, 2018
Unprompted review
Rated 5 out of 5 stars

Awesome Company

Ordered a new sofa and it arrived within a week. I called and got a person right away, great customer service and easy process!

January 18, 2018
Unprompted review
Rated 1 out of 5 stars

This company has the worse customers …

This company has the worse customers service ever. We ordered a dinning table and never received it. We reached out the company multiple times and they couldn't explain when we can get the piece of the furniture. After they said that they will contact us with the details and it never happened. Now, we are waiting forever for the table and don't have idea when we will have it. THE WORSE! I have no trust in this company and probably their products.

January 11, 2018
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Willing to go above and beyond for their customers. I will definitely be ordering from them again.
Thanks!!!

December 30, 2017
Unprompted review
Sleek Modern Furniture logo

Reply from Sleek Modern Furniture

Hi Shannon,

Thanks so much for the kind review! We love our customers and really appreciate you taking the time to write us a review. We hope you have a great new year and enjoy your awesome new table!

-The Sleek Team

Rated 5 out of 5 stars

Thank you!

Excellent customer service and product selection. Thanks being attentive and intentional with my bed buying experience!

October 30, 2017
Unprompted review
Rated 5 out of 5 stars

Perfect

It is exactly as described and functions well for me. Very simple assembly too!

March 1, 2017
Unprompted review
Rated 5 out of 5 stars

I love my bed :)

I highly recommend Sleek Modern Furniture! The customer service is great and they are so easy to work with. Now I have the bed of my dreams!

February 18, 2017
Unprompted review
Rated 5 out of 5 stars

Customer service in spades!

My purchase with Sleek Modern Furniture was one of smoothest online furniture buying experiences that I've had! I spoke with Michael who was able to get me a great desk/chair combo for my home office at a reasonable price that fit my needs exactly. He was also able to get both pieces to me in less than a week! Doubtful that I would have gotten the same treatment at Overstock!

January 14, 2017
Unprompted review
Rated 1 out of 5 stars

Poor quality file cabinet.

The file cabinet I ordered is poor quality. I can't find my order information under my account. I can't do anything about a piece of furniture that I bought, paid too much for and am not satisfied with.

January 2, 2017
Unprompted review
Sleek Modern Furniture logo

Reply from Sleek Modern Furniture

Hi Monica,

Thank you for writing us a review, and we are terribly sorry to hear that you aren't satisfied with the Colvin Mobile Pedestal you purchased and the trouble finding your order information. We have reached out to you directly to get this matter solved, find you a replacement to exchange, or issue a refund if necessary. We pride ourselves on excellent customer service and will do everything we can to help you resolve this as quickly as possible so you are satisfied!

Thank You and Happy New Year,

-The Sleek Team

Rated 5 out of 5 stars

Best customer service

In all the years I've ordered online, I've never had better customer service. The agent I dealt with a year ago treated the sale the old fashioned way: she stayed on top of it when there was a part on back order and she regularly sent me emails to keep me updated. A year later, I contacted the same sales person for another purchase and she was just as helpful. This is a large internet company that treats customers like an old fashioned mom and pop business would!

January 2, 2017
Unprompted review
Sleek Modern Furniture logo

Reply from Sleek Modern Furniture

Hi Suzanne,

Thank you so much for the praise and taking the time to write this wonderful review! We love hearing about positive customer experiences, especially when we hear our staff was a part of a great experience. We hope you have a wonderful 2017!

Take care,

-The Sleek Team

Rated 5 out of 5 stars

Fast Service, superb quality!

I ordered 2 office chairs from Sleek one week before Christmas and while I didn't expect them to arrive beforehand, Sleek made it happen. Great company, Excellent customer service and great products!

January 2, 2017
Unprompted review
Rated 5 out of 5 stars

Fast easy and right!

Purchased a desk chair at local high end store but after waiting on delivery for over a month, cancelled order and got it fast and for a lot less online! Easy to assemble, maybe five minutes.

January 2, 2017
Unprompted review
Sleek Modern Furniture logo

Reply from Sleek Modern Furniture

Hi Diane,

Thank you so much for taking the time to write us a review! We are happy we were able to get you your desk chair quickly, the ease of assembly, and affordable price.

Thanks for shopping and have a happy new year!

-The Sleek Team

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