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Sleeps12 Reviews 478

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent facilities, highlighting the pools, hot tubs, saunas, and games rooms as major attractions that kept everyone entertained. Many people also appreciate the comfortable accommodations, noting the cleanliness, spaciousness, and well-equipped nature of the properties, making them ideal for large gatherings and family holidays. The locations are frequently described as beautiful, peaceful, and conveniently situated for exploring local attractions. Reviewers also commend the staff for their helpfulness and accommodating nature. However, some customers mentioned specific issues, such as a cold pool at one location that deterred small children, and a strong bleach smell in a room that caused discomfort. A few people also reported a cold and unclean hot tub upon arrival, despite assurances to the contrary.

What people talk about most

Facilities

Users describe positive interactions with facilities, highlighting the spaciousness and amenities like the... See more

Location

Consumers find the location to be positive, often highlighting the peaceful and beautiful surroundings, such... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the immaculate... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the helpfulness and professionalism... See more

Holidays

Customers had positive experiences with holidays, often celebrating special occasions like birthdays,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous, fun,family weekend. Sean was there when we arrived. Showed us around and showed us how to use the,steam room,shana,swimming pool hot tub and kitchen appliances. There were notes and literat... See more

Company replied

Rated 5 out of 5 stars

My 60th celebrations. Mix of grandparents, kids and grandkids had a fab time at Fuzzy Orchard. Facilities first class and modern and spot on for everyone in our party. Pool, Sauna, Hot Tub, BBQ Hut... See more

Company replied

Rated 5 out of 5 stars

I have booked with Sleeps12 several times now & always found the ideal property. Due to our multi generational group we tend to look for a bit of everything. This includes indoor pool, hot tub, indoor... See more

Company replied


Company details

  1. Self-Catering Accommodation
  2. Group Accommodation
  3. Holiday Home
  4. Vacation Home Rental Agency
  5. Vacation Rental

About Sleeps12

Written by the company

Sleeps12 Reviews: Happy Guests Enjoying Happy Times

Guests love their Sleeps12 experience, from the user-friendly website packed full of information, to the helpful team in the office, the ease of booking and a stay in one of our luxury large group holiday houses. We want your Sleeps12 holiday or short break to be the best ever because Happy Guests = Happy Us.

Beautiful Holidays, Wonderful Memories

Spend extra special times with friends and family when you stay in a Sleeps12 luxury large group holiday house, make memories to last a lifetime. With exclusive use features like indoor pools, hot tubs, saunas, games rooms, movie rooms, BBQ lodges and play areas, our group accommodation is for all ages in all seasons.

Amazing Houses, Exclusive Features, Fantastic Locations

From historic country houses and beautifully converted barns to rambling old farmhouses, timber-clad lodges, and riverside cottages, there’s something for everyone. Our holiday houses are family friendly, access friendly and dog friendly, they’re for big happy holidays, celebrations with your loved ones, walking breaks, sophisticated hen weekends, corporate away days and hospitality.

Whether you want to stay on the edge of the Forest of Dean, on the South Devon coast, deep in the Somerset countryside, close to the heather-clad heaths of Exmoor National Park or in the Surrey Hills, we have everything you need to make it perfect – ideas for days out, places to eat, caterers to come and cook up a feast for you, entertainment, florists and pamperers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

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Replied to 71% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Naomi 's 40th birthday with family

What a delightful house and perfect for family get-togethers. So much to keep the younger members of the family entertained. The pool...the kids loved..
The sauna and hot tub the adults loved. And the BBQ hut we all loved, just a fantastic weekend away. Thank you so much Hams Bottom.

January 16, 2026
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Reply from Sleeps12

Thank you so much for sharing your lovely feedback, and happy 40th birthday to Naomi! We’re so pleased Hams Bottom was the perfect setting for such a special family celebration. We’d love to welcome you back again for another memorable stay soon!

Rated 5 out of 5 stars

Book with confidence.

From the easy booking process, right through to the returning of the deposit, Sleeps 12 is very professional organisation.

January 27, 2026
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Reply from Sleeps12

Thank you so much for your kind words. We’re delighted to hear that everything felt smooth and professional. That’s exactly the experience we aim to create for every guest!

Rated 5 out of 5 stars

A great weekend

Wonderful house plenty of room with the added bonus of a swimming pool we had a great time

January 27, 2026
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Reply from Sleeps12

We’re delighted to hear you had a great time and enjoyed all the space the house offers!

Rated 5 out of 5 stars

The house was amazing but it’s January

The house was amazing but it’s January, it’s winter , it’s England , it’s cold . The house was nowhere near warm enough . We were warned the aga was not working but what we were not told was it was the only form of heating in the kitchen - it was freezing in there . The only thing we could do was turn on both the electric ovens and open the doors which we didn’t want to do . We did ask if a portable heater could be provided but we were told that wasn’t possible . Our bathroom was fabulous but it was too cold to use , our bedroom was enormous but again was cold , luckily we were able to borrow a quilt from an unused room and doubled up .we did light the log burner in both the dining room and smaller lounge ( we are all very used to log burners ) but both rooms filled immediately with smoke and fumes so we decided not to go down that road again . We did report this to the owners and to be fair he did come around on an afternoon and lit them for us - he clearly had the Midas touch , we still don’t know what we were doing wrong . The fact that the house was nowhere near warm enough was disappointing to say the least , it’s a basic basic requirement in January.
On a positive note the house is amazing with stunning views but the fact that it felt cold in there did take the shine off what was very disappointing to say the least . My advice to anyone thinking of booking Kennard hall in the winter make sure you pack your thermals !!

January 20, 2026
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Reply from Sleeps12

Thank you for taking the time to leave such a detailed and honest review. We’re really pleased to hear you loved the house and its stunning views. We’re sorry to hear that the heating didn’t meet expectations during your winter stay — this is something we’ll be discussing with the owner to ensure it’s properly addressed. Thank you again for your feedback; it’s genuinely helpful and appreciated.

Rated 5 out of 5 stars

All as described

All as described, beautiful venue, very well organised from start to finish.

January 20, 2026
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Reply from Sleeps12

Thank you for your lovely feedback. We’re delighted to hear that you found the venue beautiful and the whole process well organised from start to finish!

Rated 5 out of 5 stars

Excellent communication

Excellent communication, booking, updates, information all speedy & professional.
House was fabulous, check-in, facilities, cleanliness, all 5*.
Would not hesitate to recommend

January 13, 2026
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Reply from Sleeps12

It’s wonderful to know you enjoyed the house and its facilities, and we truly appreciate your recommendation. We’d love to welcome you back again in the future!

Rated 5 out of 5 stars

Holemore Stables Birthday Celebrations

A fantastic property that was very well appointed and accommodated our three generation family with ease.The indoor pool and games room provided hours of entertainment for the children and adults alike.

January 13, 2026
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Reply from Sleeps12

Thank you so much for choosing Sleeps12 to book to celebrate such a special occasion!

Rated 5 out of 5 stars

Fuzzy Orchard and Ham Bottom

I have stayed at Fuzzy Orchard and Ham Bottom on a number of occasions with friends. The properties have been kept to a high standard and I always look forward to my weekends away knowing I can truly relax in an amazing setting

January 31, 2025
Unprompted review
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Reply from Sleeps12

Thank you so much for your lovely feedback — and for coming back to stay with us time after time!

Rated 5 out of 5 stars

Perfect property for a perfect stay

Perfect property for a perfect stay. Property has everything you need for a family get away!

January 13, 2026
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Reply from Sleeps12

We’re delighted to hear you had a perfect stay and that the property had everything you needed for a wonderful family getaway!

Rated 5 out of 5 stars

Holemoor Stables

What a fabulous house to spend time as a multi generational family holiday. Lots of happy memories.
Ease of dealing with both Sleeps 12 and the owner faultless. Thank you

December 29, 2025
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Reply from Sleeps12

We’re really pleased to hear that everything felt easy and smooth when dealing with both Sleeps12 and the owner. Thank you for choosing to stay with us!

Rated 5 out of 5 stars

Clean, spacious, well equipped, ideal for families

Just spent a lovely Christmas week at Holemoor Stables for the second time. It has all the facilities we wanted to keep the family busy. The large indoor swimming pool was used everyday, as was the games area in the next room. Kitchen was well equipped, and I don't think we were short of anything especially for the Christmas dinner! Highly recommended.

December 30, 2025
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Reply from Sleeps12

It’s lovely to hear you returned and had such a great Christmas week again. We’re so pleased the facilities kept everyone happy — thank you very much for the recommendation.

Rated 5 out of 5 stars

What a fantastic house!

What a fantastic house!! We were celebrating our 50th golden anniversary and Christmas with our two sons and their families (4 grandchildren). The house was perfect especially the pool area. It was very well equipped and very clean. Would thoroughly recommend Flossy Brooke.

December 22, 2025
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Reply from Sleeps12

We’re so pleased Flossy Brooke could host such a meaningful celebration. It’s lovely to hear the house and pool worked so well for your family — thank you for sharing! Thank you for choosing Sleeps 12 — we’d love to welcome you again!

Rated 5 out of 5 stars

I would highly recommend this house to…

I would highly recommend this house to anyone , I don’t think the pictures show how spacious this house is . It worked so well for our family
Christmas break. The kitchen had everything we needed to cook an amazing Christmas dinner, the house was large , spacious but also warm and cozy. All the beds were very comfortable. Note that the house sits in the deer national park , which can be accessed along the footpath at the back of the property . The local pub is a 2 min walk away, can recommend the food there. Nearest village was an 8 min drive away, and hosts a co-op , lots of tea and coffee shops and a pub . I can not find fault in this property , the hosts were helpful and on hand if we needed them.

December 30, 2025
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Reply from Sleeps12

Thank you for such a lovely recommendation! We’re so pleased the house worked so well for your family Christmas and that it felt both spacious and cosy — it sounds like a truly special break.

Rated 5 out of 5 stars

Great Place for a family gathering

Great Place for a family gathering. Booking process was OK house was clean and tidy and ready for us.

December 24, 2025
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Reply from Sleeps12

We’re really pleased the house was ready and worked well for your family gathering. Thank you for choosing Sleeps 12 — we’d love to welcome you again.

Rated 5 out of 5 stars

Sleeps 12 helped me secure a great…

Sleeps 12 helped me secure a great venue for my Ruby Anniversary gathering. It was easy to book and had email info at appropriate times.

December 27, 2025
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Reply from Sleeps12

Thank you for trusting us with such a special celebration! Wishing you many more happy moments with family and friends, and we’d love to help again in the future!

Rated 5 out of 5 stars

Very comfortable accommodation

Very comfortable accommodation, our extended family fitted perfectly, and all the ingredients for an excellent Christmas holiday. Lots of space for both children and grown ups, clean, warm and attractive interiors. We all thoroughly enjoyed ourselves.

December 30, 2025
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Reply from Sleeps12

Thank you for your lovely feedback — we’re so pleased to hear the house worked so well for your family. We’d be very happy to welcome you back again in the future!

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