Sliding Wardrobe World™ Reviews 273

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality and value. Many people also commend the efficient and helpful service, from initial inquiries to delivery. The staff receives frequent mentions for their professionalism and supportive approach, making the overall experience smooth and pleasant for consumers. However, some customers also noted issues with product quality, specifically mentioning trapped fibers or damaged items upon arrival. A few other people also felt that the delivery service could be inconsistent, with some experiencing poor communication or deliveries outside of the scheduled time. There was also a specific instance where a customer received custom-ordered doors that did not fit the provided measurements.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising its quality, appearance, and the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the excellent communication... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the great quality, exceptional... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and helpful service, noting... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic product. Arrived pm and all fitted by the next day. We are really pleased with the results and the quality of the units was very good. The runners and fittings particularly a... See more

Company replied

Rated 5 out of 5 stars

Just ordered and fitted a set of mirrored wardrobes from Sliding Wardrobe World. The wardrobe set was for an 1800mm opening and came complete with rails and 2 x 915mm doors. All goods were well... See more

Rated 5 out of 5 stars

Experienced DIY'r but this is the first time I've ever built a mirrored sliding wardrobe. Did loads of research online at various sights and for me Sliding Wardrobe World had the best sight, easy guid... See more

Rated 5 out of 5 stars

The communication from the start was excellent . Even had a query when ordering sent email and got answered pretty quickly and it resolved any issues i had ordering at the time . The response email to... See more


Company details

  1. Bedroom Furniture Store

Written by the company

Sliding Wardrobe World offer the UKs widest range of sliding wardrobe doors and accessories, most of which are manufactured to your order in factories in Sheffield and Luton. All products come with a 10 year guarantee from factories that have specialised in the manufacture and supply of these products for over 40 years. Sliding Wardrobe World supplies both trade, retail and end consumers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

273 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

aftersales problem

Initially, the planning and installation was superb but the problem starts with aftersales. 18 months after installation, the doors began 'ghosting' i.e. opening on their own. In spite of numerous emails which included videos of the issue, and phone calls which, in spite of being assured that my call was important and that someone would call back, I am still waiting. This is not good enough.

January 22, 2024
Unprompted review
Sliding Wardrobe World™ logo

Reply from Sliding Wardrobe World™

Hi Barry, I've checked with customer services, and you are definitely not our customer, and no one has spoken to you, plus we don't do install, and 'ghosting' as you call it would be down to your floor level i.e. an installation problem. Give Amanda a call on 02081238686. We may be able to help you anyway, and turn a 1 star into a 5 star review, and hopefully pick up a new customer. Looking forward to your call.
Best Regards Mark at Sliding Wardrobe World

Rated 5 out of 5 stars

Super quick delivery, Excellent Quality

Super quick delivery, was contacted a week before to confirm delivery date, drivers spot on and doors delivered perfect condition, installed in no time, really good quality. Will recommend and 100% buy again from them with confidence!

January 14, 2024
Rated 5 out of 5 stars

Happy customer

The ordering process works well with a good explanation of the measurements required. Communication about the order being ready and delivery arrangements, which were very clear, came through after a couple of weeks as expected. Delivery driver made contact the evening before and specified time slot. Delivery on the day went smoothly with mirrored doors in good condition.
Very happy with final result after installation.

December 9, 2023
Rated 5 out of 5 stars

Excellent and seamless service from start to finish.

Contacted them for advise on a built in wardrobe design including doors. They were so helpful with ideas and how to make the best of my space. Nothing rushed and nothing pressured for a sale. Giving the best budget ideas for my space. They sent samples for wardrobe door colours and went through the different door styles. I opted for Cashmere standard fit doors. Communication was excellent via email and when calling the team. Pre delivery instructions were excellent and the delivery was without issue. The quality and colour of the doors and track are fabulous. Highly recommend the company and will definitely be using them again without reservation. From start to finish the advise, support, care and quality has been fantastic. So thankful to the team who seem to offer the help post purchase as well as they do pre sale. Well done.

December 2, 2023
Rated 5 out of 5 stars

Stunning sliding doors

The doors look great & were packaged well, for delivery. Very good communication with the company.

October 31, 2023
Sliding Wardrobe World™ logo

Reply from Sliding Wardrobe World™

Thank you for your kind review Linda. If you need help again in the future don't hesitate to get in touch.

Rated 5 out of 5 stars

Fast service

Fast service. Good quality product. Good customer service

October 27, 2023
Sliding Wardrobe World™ logo

Reply from Sliding Wardrobe World™

Thank you for the nice review, I am glad we could help.

Rated 5 out of 5 stars

We recently ordered 4 doors and they…

We recently ordered 4 doors and they were delivered within the time frame specified and were good quality. We had a problem with one of the tracks but they sent out a new one within a couple of days with no question. We will be ordering more doors for our other bedrooms in the near future. Would recommend this company.

September 25, 2023

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