Sliding Wardrobe World™ Reviews 273

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality and value. Many people also commend the efficient and helpful service, from initial inquiries to delivery. The staff receives frequent mentions for their professionalism and supportive approach, making the overall experience smooth and pleasant for consumers. However, some customers also noted issues with product quality, specifically mentioning trapped fibers or damaged items upon arrival. A few other people also felt that the delivery service could be inconsistent, with some experiencing poor communication or deliveries outside of the scheduled time. There was also a specific instance where a customer received custom-ordered doors that did not fit the provided measurements.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising its quality, appearance, and the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the excellent communication... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the great quality, exceptional... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and helpful service, noting... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic product. Arrived pm and all fitted by the next day. We are really pleased with the results and the quality of the units was very good. The runners and fittings particularly a... See more

Company replied

Rated 5 out of 5 stars

Just ordered and fitted a set of mirrored wardrobes from Sliding Wardrobe World. The wardrobe set was for an 1800mm opening and came complete with rails and 2 x 915mm doors. All goods were well... See more

Rated 5 out of 5 stars

Experienced DIY'r but this is the first time I've ever built a mirrored sliding wardrobe. Did loads of research online at various sights and for me Sliding Wardrobe World had the best sight, easy guid... See more

Rated 5 out of 5 stars

The communication from the start was excellent . Even had a query when ordering sent email and got answered pretty quickly and it resolved any issues i had ordering at the time . The response email to... See more


Company details

  1. Bedroom Furniture Store

Written by the company

Sliding Wardrobe World offer the UKs widest range of sliding wardrobe doors and accessories, most of which are manufactured to your order in factories in Sheffield and Luton. All products come with a 10 year guarantee from factories that have specialised in the manufacture and supply of these products for over 40 years. Sliding Wardrobe World supplies both trade, retail and end consumers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

273 reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My second order with sliding wardrobe…

My second order with sliding wardrobe world, first one was about 10 years ago and still like new. Dont be afraid to call and check your order or ask for help making an order, they are so helpful 110% customer service again today.

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Happy purchase

Ordered two sets of wardrobe doors. They arrived in good time and were well packed. Fitted them with no problems and they look great. Happy with the price too.

September 10, 2023
Rated 5 out of 5 stars

I bought the wardrobes in 2019 for 3…

I bought the wardrobes in 2019 for 3 bedrooms, and writing this review today to appreciate this company's customer support. I got some internal amendments required in one of the wardrobe and send an email to Amanda, was surprised that she remembered even after years and provided the accessories in just 2 days. Also the quality of wardrobe proved excellent, can't see any issue after using it for 4 years. Many thanks Sliding Wardrobe for having wonderful customer support like Amanda Apayya !

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great service.

Placed my order.
Received a call to double check my order was correct and given my delivery date. Delivered on time. Delivery driver carried item into house and up the stairs for me.
Great service all round.

September 3, 2023
Rated 5 out of 5 stars

Highly recommended

Easy purchase online. Delivery quick and kept fully up to date. Easy to install. Highly recommend!

September 4, 2023
Unprompted review
Sliding Wardrobe World™ logo

Reply from Sliding Wardrobe World™

Thank you for the kind review Lorraine, so glad everything went well for you. Please get in touch if you need help in the future.

Rated 4 out of 5 stars

Look good. Quality control issues dealt with well by great customer service.

Bought 6 mirrored sliding doors to refresh 2 large wardrobes.
While they look lovely, the build quality leaves something to be desired.
Multiple hairline cracks on delivery, ‘drips’ in the mirroring and a late (long after installation) crack leave me less than impressed.
They also fall out of the tracks much more frequently than the doors they are replacing.
On the plus side, customer service was really good in dealing with the initial replacements. But I don’t see them being so helpful when the doors fail in the next 2-5 years…?

Update 30/8/23:
As per the response below, I cannot fault the customer service team. They have been in touch since my original review to offer replacements for the damaged door & top guides and assure me that any ongoing problems will be dealt with also. That mitigates a lot of my concerns and leaves me able to admire the look of the product without worrying I made the wrong choice. Thanks!

July 23, 2023
Sliding Wardrobe World™ logo

Reply from Sliding Wardrobe World™

Hi Richard, we are here to help throughout the life of your product. This is why we emailed you to check up about your order in August 2022 (O/N 7591), 1 year after purchase, prompting this review. Yes, we will also be here in 2-5 years. I think maybe you have ordered this year as well (in a different name O/N 8514). You have Spacepro product, with their patented anti jump bottom wheels. Im guessing its the top guide you are having problems with? We can fix that for you. Please get in touch. We will email you on both emails linked to the different order numbers above. Best regards Mark at SWW

Rated 3 out of 5 stars

Received the three doors however…

Received the three doors however installer broke one pain of glass. So contacted your company who were not very helpful. Only an offer of a complete door, which I didn't take up. So have wasted £1400.

July 23, 2023
Sliding Wardrobe World™ logo

Reply from Sliding Wardrobe World™

Simon, let me look into this for you. You will have been offered a complete door on a 'non profit basis' ie at cost. We do this on a non profit basis as we have a policy of NOT profiting from customer error. We cannot ship glass around the country, it's not safe to do so, you would need to speak to a local glass company for that. Making a door at cost is usually the cheapest way. . Shipping your broken door back, disassembling, reassembling, and shipping back to you is often more expensive. Certainly you should not be wasting £1400!! Let's try to find you a solution. We will be in touch. Worse case your home insurance, or the fitters insurance should cover any costs which we will work with you to minimise.

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