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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about dry and poorly prepared meals, noting that dishes often arrived cold, overcooked, or completely lacking proper flavor. Visitors also reported unhelpful or rude staff members, along with excessively long waiting times for drinks and overall slow service across multiple locations. Some reviewers were happy with the friendly atmosphere and attentive staff who made their special celebrations very pleasant. People specifically praised certain team members for providing wonderful service and delicious cocktails during popular bottomless brunch events. Guests frequently mentioned enjoying tasty dishes and a welcoming environment when visiting with family and friends.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, noting both very positive and deeply frustrating experiences.... See more

Service

People report ambiguous experiences with service, reflecting a wide division in customer satisfaction. While... See more

Product

Consumers find product offerings to be a major disappointment, frequently reporting burnt dishes, dry food,... See more

Quality

Users describe widespread disappointment and frustration regarding the poor quality of the food and drinks.... See more

Location

Reviewers mention ambiguous feedback about location, as consumers visit numerous different branches across... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I would have given Portsmouth S&L one star but a very nice young man got them an extra star. One member of staff was rude abrupt and unhelpful as soon as we walked in. So when we were told the food wo... See more

Rated 2 out of 5 stars

This review is regarding The Slug & Lettuce in Bath. The eating area looked tatty and dark no atmosphere, (well not for afternoon tea) The toilets didn't look well cleaned and the hand dryers were not... See more

Rated 4 out of 5 stars

We had bottomless brunch on 31st july 2026, as we sat down we were introduced to carole who was looking after us. She explained everything and brought us prosecco with sparklers ln ice bucket. Carole... See more

Rated 1 out of 5 stars

We were disgusted at the service we received on 11 July time - 1916 by till receipt account 1634. She was rude and uninterested, made sloppy drinks that did not taste right, when we questioned it we g... See more


Company details

  1. Catering Food and Drink Supplier

Information provided by various external sources

Slug and Lettuce is a chain of bars that operate in the United Kingdom, with a large number located in London and South East England.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

589 reviews

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4-star
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1-star

No history of asking for reviews

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2.7

All reviews

(589)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful

Helpful! Good atmosphere polite staff! Good prices can’t help but to be made to feel at home

October 12, 2024
Unprompted review
Rated 1 out of 5 stars

My Experience Not Good Slug & Lettice…

My Experience Not Good Slug & Lettice Nottingham Corner House

I Organised Night out with friends To meet up at slug ..

Has i walked through the door it bacame to my attention everything was not normal

ISSUES
BROKEN GLASSES ALL OVER FLOOR UNDER TABLES

ISSUES
TABLES OVERFLOWING WITH USED Glasses / Wine Bottles everywhere

ISSUES
RUDE BAR STAFF UNHELPFUL.. NOT LISTENING TO POAPLE GETTING DRINK MIXED UP

ISSUES
BAR STAFF SHOUTING OVER BAR TO OTHER STAFF

OVERALL STATE OF THE VENUE WAS UNEXCEPTIONAL

TIME 17:50 ON WARDS STAFF NOT BOTHERED

TIME 11:45 PM DIFFERENT ALL CLEAN AND NICE

NIGHT STAFF NEED MORE CUSTOMER SERVICE & GLASS COLLECTORS TO BE MORE ON IT TO CLEAR TABLES

I WILL NOT BE GOING TO THIS VENUE EVER AGAIN

VERY POOR QUALITY

September 28, 2024
Unprompted review
Rated 1 out of 5 stars

Subpar Afternoon Tea

The afternoon tea we encountered was of dreadful quality, as if it had been prepared the previous evening, stored in the fridge overnight, and then served to us at the restaurant.

My daughter treated me to a Red Letter Day experience I had eagerly anticipated, but it turned out to be a poor choice. This left my daughter feeling quite upset due to the subpar service and quality. At a cost of 50 pounds, it was far from worth the expense.

George Street , Edinburgh

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Bottomless Brunch Spectacular

We had a fabulous time at the Boar Lane Slug and Lettuce. 4 of us where there for bottomless brunch. We were seated quickly, immediately given a prosecco, drinks order taken at the same time. Delicious food.The fantastic service received from Summer continued for the 2 hours. She really was attentive and fun and made my nephews 18th special. Thank you.

September 21, 2024
Unprompted review
Rated 1 out of 5 stars

Attitude of staff

Had a table booked for 6.15pm arrived before my guests let myself be known to the host wasnt very nice essentially told me to wait until the others arrived. We got seated and the waitress advised that we go to the bar and order food and drink and they would bring them down 2 minutes later she's taking an order on her iPad at another table .Ordered their 2 for 1 cocktails and a pint of beer which wasn't available but was told that they could maybe go downstairs to get it but would probably take 15 minutes opted for another beer .When the drinks eventually arrived the beer was in fact cider I complained and it was changed .Waited for what seemed like an enlternity on 5 simple bar bites whilst sensing an aditude from the waitress .I'm not from Plymouth and was entertaining friends and I certainly would NOT recommend this place .Pretentious and staff that leave a lot to be desired

September 21, 2024
Unprompted review
Rated 1 out of 5 stars

BRUNCH AT WEYMOUTH

BRUNCH AT WEYMOUTH
Been here on many occasions but only once has it been acceptable.
The idea is drink what you like on the limited menu and have food at the end .
At £35 a person you would of thought that two drinks in two hours was not excessive before I get criticism for excessive drinking.
Manager has no interest and accepts no responsibility for anything to the point we had to ask for some drinks and had to go to the bar to ask for some.
Avoid this place until someone can run this establishment correctly.

August 31, 2024
Unprompted review
Rated 1 out of 5 stars

I went to the slug and lettuce in Bath…

I went to the slug and lettuce in Bath on Saturday 24th August with friends. We had a table booked for 4-7pm. The drinks were at best okay. The food took over an hour to get to us and it was not good.
The service was below acceptable and I will certainly not be returning and will not recommend it to anyone.

August 24, 2024
Unprompted review
Rated 1 out of 5 stars

Better off going to Fred west gaff

Food and service is amazing but they did overcharge us (although we got a refund, awaiting it to come through) the bouncer was a asshat my girlfriend has anxiety due to bad history so I have to wait outside toilet for her until she finishes and he ushered me along claiming the walkway is too small (unless you a whale I don’t think it’s too small) again case of 5.4 bouncer trying to stomp their authority. I would not recommend to attend this place and opt for a place that is more accommodating to people with mental disability would not recommend. Ableist nazis

August 24, 2024
Unprompted review
Rated 1 out of 5 stars

Durham Slug & Lettuce

Booked a table of 10 for my nieces 40th birthday. Very poor experience. Was supposed to be bottomless brunch but spent most of the time sat waiting for a drink. The food was terrible and very small portions more like a taster thank a brunch. We left and went elsewhere for something to eat. Each time we asked for a drink we were met with filthy looks and abrupt “you will have to wait I’m serving someone!” By staff. The clue is in the title it should be bottomless and we shouldn’t be sat waiting with empty glasses! Very poor and definitely won’t be returning.

August 17, 2024
Unprompted review
Rated 4 out of 5 stars

Chester Slug and Lettuce

Me and my partner visited yesterday for bottomless brunch for my birthday, cocktails were amazing & the staff was so nice. We was served by Aishah and it was one of her first shifts she was amazing! We was also served by Anna who was lovely☺️

August 12, 2024
Unprompted review
Rated 2 out of 5 stars

Booked a lunch table for 2 hours before…

Booked a lunch table for 2 hours before a show at the 02
Usually we have a great time in the bar and stay for the duration and then some,but we ate and left and had just the one drink
Unfortunately this time it wasn't the best, the bar staff down stairs were rude, we were charge an extra £30 for something we didn't order (refund eventually given after manager was abrupt and made out it was our fault)
Food was mediocre and semi warm
And they took the cocktails offers off as there were 2 shows on as they wanted to make more money according to a staff member
Very disappointed this time.

August 10, 2024
Unprompted review
Rated 1 out of 5 stars

Slug & Lettuce Manchester Piccadilly.

Slug & Lettuce Manchester Piccadilly.

I visited on a work event and found glass in my drink. After a year, I’m still going round in circles, even after requesting to speak to their customer relations and legal team. Not taken seriously and just get passed from person to person. Avoid!

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

ST PAULS S&L- If you want to be abused by the staff…

If you want to be abused by the staff then this is the place to go. I went for a bottomless brunch and it was definitely not what I was expecting. When we go there the server told us we cannot get drunk but this isn’t even the worst! One of the servers who was a young girl with a black Bob, was mimicking some of us to another coworker, which we over heard. This upset the people I was with and really put a downer on our evening. Then once we finished and tried to sort out the bill I was told by this same server (young girl, black Bob) that I couldn’t add up (mocking me and laughing) and patronising us because we queried the bill. I would never expect to be treated like this in any type of establishment, the customers should be treated with respect. It was truly disgusting!

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Slug & Lettuce Portsmouth

Had a bottomless brunch with family today at the Portsmouth venue, we were served by Tilley who was attentive and friendly, she was prompt in getting our drinks topped up regularly and making sure we had the full advantage of the experience!

August 2, 2024
Unprompted review
Rated 1 out of 5 stars

Slug and Lettuce Oxford

Slug and Lettuce Oxford. Two negative experiences, a 60th birthday party and more recently a leaving do. On both occasions the booking, despite prep and deposit paid, was not honoured. Standard / service not as expected / agreed. Senior staff sharp to customer, tarnished experience. Not going to return for a third time Avoiding at all cost

June 28, 2024
Unprompted review

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