Slumberdown Reviews 

1,224
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 288 reviews, reviewers had a great experience with this company, often praising the quality of the products, especially the wool duvets and electric blankets, which are described as comfortable and effective. Customers appreciate the competitive pricing and the quick, efficient delivery service, with many noting that their orders arrived promptly and as described. The ease of ordering online is also frequently mentioned, contributing to a positive overall purchasing experience. However, some customers experienced issues with faulty products upon arrival, such as missing filling in duvets or broken zippers on mattress toppers, and a few reported strong chemical odors that did not dissipate. There were also instances of dissatisfaction with the delivery process, including parcels being left in insecure locations or with tracking issues, and some reviewers struggled with customer service when trying to resolve problems or return items.

What people talk about most

Product

Customers generally express high satisfaction with the products, particularly praising the quality and... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality and value of products like... See more

Delivery service

People report positive experiences with delivery service, frequently praising the very fast and quick... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the ease of online ordering... See more

Price

Reviewers express satisfaction with the pricing, often highlighting the reasonable and competitive costs for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Competitively priced, lightweight summer duvet. The material isn't the most attractive - and rather shiny, but apart from that it was very comfortable. Coverless duvets save us money on annual dry... See more

Rated 4 out of 5 stars

Good value, good quality product, delivered promply. I ordered two duvets. One arrived that was faulty, missing filling in part. I contacted customer service by email with photos for a replacement b... See more

Company replied

Rated 5 out of 5 stars

Have spent 100s over the years trying to find à proper brick pillow and now I have 2 😂, only needed the 1, wee bit uncomfortable 1st night until your head/neck gets used to it but after that it's br... See more

Rated 5 out of 5 stars

Ordered double wool duvet having read reviews - not fluffy like feather duvets but so snuggly and warm and lovely to sleep under. And made in UK. Going back for more! Buying direct from Slumberdown wa... See more


Company details

  1. Bedding Store

Written by the company

Here at Slumberdown, we believe Every Body deserves a better night's sleep and the right bedding can help you get there. Our products are designed to help create the right sleep space tailored for you and your family.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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4.1

All reviews

(1,224)

284 reviews in the last 12 months

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Rated 5 out of 5 stars

Warm and cosy

I bought my duvets to use in my campervan, we tried them at home and absolutely love the duvets. They feel light but are very warm and cosy. Most of all I like that they are not bulky.

December 2, 2025
Rated 5 out of 5 stars

warm and cozy

We have one of these quilts at our lodge in the Lake District and found it to be very warm and cozy so we purchased a second one for our super king size bed at home. It’s fantastic. So warm and very very cozy.

December 2, 2025
Rated 1 out of 5 stars

Did not receive items

Delivery company say they attempted delivery but couldn't access the property. I live in a house with no access restriction. Emailed Slumberdown but no response after a week. Still no response. Will try to demand a refund but not optimistic about it.

December 2, 2025
Slumberdown logo

Reply from Slumberdown

Hi David, Please accept my sincere apologies for the delay in responding to your enquiry. We are currently in
our busiest period of the year, with Black Friday and Christmas approaching, we’re receiving a
high volume of enquiries . I have emailed you. Kind regards Slumberdown Customer Service

Rated 1 out of 5 stars

Poor quality packaging/no refund

Poor quality packaging. Need to return but no reply to my email.
UPDATE 08/01/2026
Received return instructions and courier label. Returned blanket in accordance with instructions and confirmed by email on 13th December to Slumberdown with info to track package. Despite further emails have only received auto-replies. Now 8th January and no refund received and no communication. I will not be recommending Slumberdown.

December 3, 2025
Slumberdown logo

Reply from Slumberdown

Hi Pete, Please accept our sincere apologies for the delay in responding to your enquiry. We are currently in our busiest period of the year, with Black Friday and Christmas approaching, we’re receiving a high volume of enquiries . I have responded to your email. Kind regards Slumberdown Customer Service

Rated 5 out of 5 stars

Comfy dog bed he likes it

Comfy dog bed he likes it
Delivered quick lucky they used DPD for delivery and not Evri !
Kept me informed when it was being dispatched and when it would arrive
Thanks

November 30, 2025
Rated 1 out of 5 stars

6 days still not dispatched

6 days still not dispatched

November 30, 2025
Slumberdown logo

Reply from Slumberdown

Hi Robert, We do apologise for the courier issue as we dispatched 30th. I have emailed you to resolve the issue. Kind regards Slumberdown Customer Service

Rated 2 out of 5 stars
Slumberdown logo

Reply from Slumberdown

Thank you for your message, and I’m very sorry that your order was shipped after you requested a cancellation. We’ve been dealing with a high volume of orders, and unfortunately the cancellation request wasn’t seen in time — but I completely understand how frustrating this must be.

I’ve now emailed you directly to assist with the return and to make sure this is resolved as smoothly as possible. Thank you for your patience, and please accept our sincere apologies for the inconvenience caused. Kind regards Slumberdown Team

Rated 1 out of 5 stars

They sent the wrong item and haven't…

They sent the wrong item and haven't responded to my email asking for this to be corrected

November 26, 2025
Slumberdown logo

Reply from Slumberdown

Thank you for your feedback, I sincerely apologise for the delay in getting back to you. Due to a higher-than-usual
volume of inquiries during our peak season, our response times have been longer
than usual. Thank you for your patience. We can see that our customer services team have arranged for the correct pillow to be issued on an express delivery service and this should be with you tomorrow. Many Thanks Customer Services

Rated 5 out of 5 stars

Excellent company and products

Easy to order and quick delivery.

Slumberdown products are excellent, I have a 13.5 Tog white goose down duvet which is lovely and warm and I wholeheartedly recommend if you are chilly in bed.

November 26, 2025
Rated 1 out of 5 stars

Woolen duvet smells very bad

I ordered woolen duvet. Arrived fast but smells extremely bad. This must be a smell of some wool moth repellent. I have another woolen duvet from a different shop and it's nothing like this one. I wanted to send it back asap but the customer service doesn't reply to my emails/enquiries and the returns option online doesn't work. And of course there is no contact number to call them..

November 21, 2025
Slumberdown logo

Reply from Slumberdown

Hi,

I’m very sorry to hear about your experience and that your duvet arrived with an unpleasant smell — this is absolutely not the standard we aim for. Thank you for bringing it to our attention.

We’re currently working through an unusually high volume of enquiries, which has caused delays in our email responses and affected the online returns portal. I can confirm we have now received your message and will prioritise resolving this for you.

In the meantime, please rest assured that we will arrange a return or replacement according to your preference, and make sure the process is quick and hassle-free from here.

Thank you for your patience, and again, our sincere apologies for the inconvenience caused. Kind regards Slumberdown Team

Rated 1 out of 5 stars

pillows like putting head on a crisp…

pillows like putting head on a crisp packet crackling

November 24, 2025
Slumberdown logo

Reply from Slumberdown

We appreciate your feedback and are sorry the pillows were not satisfactory. Please can you contact our customer services team who will be able to assist you further.

Rated 5 out of 5 stars

Brilliant duvet, fluffy and warm!

This is my second duvet from them as I had my last one 4years and it was abit flat (my dogs sleep on the bed) Its lovely and fluffy, very warm and lightweight too. Would highly recommend for winter 😊

November 22, 2025

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