Great swift and reliable service. Amazing decaf coffee and 2 free bonus tea bags to try. What's not to like. Love that they are a local company too and Im supporting small businesses. Love that custo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We use the Goldstone for cafetiere. It is always good quality and as we like it. Delivery very rarely a problem. We have tried others from time to time but have always gone back to Small Batch. Gr... See more
Company replied
Get a weekly subscription and feels like there isn’t any consistency in the delivery dates. I know this is partly down to royal mail but can sometimes be weeks between getting a delivery then 2 turn u... See more
I’ve been getting fortnightly subscriptions of beans for about five years now. I appreciate the variety of the selection I’m sent. I have always found customer service very helpful if there’s ever a p... See more
Company replied
Company details
Written by the company
Small Batch Coffee have been bringing people together to celebrate the art and craft of great tasting specialty coffee since 2006. Buy our coffee online, sign up to a subscription or visit one of our Hove cafes! As one of the pioneers of the UK specialty coffee scene, we're passionate about coffee and quality coming from the little things. Committed to roasting in small batches and celebrating every bean and the natural environment it comes from. We believe in the small things that make you smile. So, whether that's finding a moment to relax at home or grabbing a coffee with a friend, you can count on Small Batch Coffee for a moment of joy in your every day.
Contact info
Brighton & Hove, United Kingdom
- webshop@smallbatchcoffee.co.uk
- www.smallbatchcoffeeroasters.co.uk
4.6
Excellent
39 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order arrived very quickly
July 7, 2025
Delicious coffee
So far I have enjoyed all coffee that I've ordered from Small Batch. I usually choose a single origin coffee, using their taste notes description. Also, they offer the best student discount that I can see out there. So it is a very good option, if you are a student on budget but cannot drink cheap coffee.
June 23, 2025
Excellent quality coffee
Excellent quality coffee, securely delivered on time, every time
July 1, 2025
Fantastic coffee!!
Great people, amazing speciality coffee, lovely experience!! It is a must when visiting Brighton.
July 3, 2025
Unprompted review
Great tasting coffee
Great tasting coffee, regular order posted to me, lasts a month, great value and much better than all the chains
July 3, 2025
I absolutely love Small Batch
I absolutely love Small Batch. They have an incredible selection. My favourite is from Papua New Guinea. I also like their decaf and the way they’ll do a variety of grinds depending on what kit you’re using. Fab customer service.
June 12, 2025
Reply from Small Batch Coffee Roasters
Hi Jane, this review has made our day thank you!
Been my coffee provider for many years…
Been my coffee provider for many years always brilliant coffee and excellent service
June 26, 2025
Reply from Small Batch Coffee Roasters
Thank you for your continued custom! It really makes our day to hear our lovely customers coming back time and time again.
Reply from Small Batch Coffee Roasters
Thank you for your review! We're so pleased to be your 'joy-filled' moment
Recommend the subscription.
I’ve been getting fortnightly subscriptions of beans for about five years now. I appreciate the variety of the selection I’m sent. I have always found customer service very helpful if there’s ever a postage problem. The beans are packaged really well so they go through the letter box with no trouble.
June 26, 2025
Reply from Small Batch Coffee Roasters
Hi Rosie, thanks for your review. Glad to hear your enjoying your Coffee Club membership, hope you enjoy this months flavour from Burundi!
My favourite subscription!
Consistently excellent coffee and an essential consumption, almost every afternoon. Even as a long established customer, I still experience the same aroma thrill from opening my new bag each month!
June 26, 2025
Get a weekly subscription and feels…
Get a weekly subscription and feels like there isn’t any consistency in the delivery dates. I know this is partly down to royal mail but can sometimes be weeks between getting a delivery then 2 turn up at the same time. Wouldn’t expect that from any other subscription service. Coffee is great and get a good variety.
June 26, 2025
Good unique coffee
Good variety of unique coffee tastes from around the globe. Very fast delivery and friendly consumer support
June 1, 2025
Coffee made really good Cold Brew
Coffee made really good Cold Brew, but was nice but not remarkable when hot. Grind was too fine for my Cafeteria but great for Cold Brew.
June 14, 2025
Reply from Small Batch Coffee Roasters
Thank you for your feedback, I'm so glad you enjoyed our coffee for your cold brew. May I check you chose the 'Cafeteria' grind type at checkout? The grind should have been course like sand. SBC
Our favourite coffee in Brighton & Hove…
Our favourite coffee in Brighton & Hove and we have tried MANY 😅
June 23, 2025
Reply from Small Batch Coffee Roasters
Thank you! That means the world to us!
Reply from Small Batch Coffee Roasters
Thank you for your review, we're so glad you enjoy our coffee.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.